Regus

I signed up for their mailing address service only to find out that it cannot be used to register a company in Estonia. Why - I have no idea. All that I needed for the registration is a mailing address. But anyway. I then contacted them and asked to cancel the account, since it won't be useful to me. They initially responded, then stopped responding and marked the case as resolved. I assumed this meant they at least canceled the account (forget the refund I asked for). Guess what. 2 weeks later I get a $127 charge from them. This is not even close to the $20/mo service I signed up for originally. Wtf?!

Hi, this is the most horrible company I ever had to deal Vith. I just recently seen email of cancelation or renewal the service with Regus. No, I don`t want service with this company anymore. I canceled and I been told that now I have a service till 2026.Hell NO. This is atrocious. They just charged me for 2 months of service. They are blocked permanently not another dime. Horrible communication, complicated way of contact them. All this stress for a physical address. They need to be brought to justice. Looks like I`m not the only one who feels like that.

**Regus and IWG Review**

I recently had a very disappointing experience with Regus and IWG that I feel compelled to share. First and foremost, the availability of staff is a major issue. It's nearly impossible to reach someone when you need assistance, which only adds to the frustration.

As for the day offices included in our membership, they seem to be perpetually booked or unavailable at various locations. On multiple occasions, my team and I attempted to utilize our membership benefits, only to find that we couldn't access the offices we needed. When we raised this issue with management, instead of a solution, we were met with resistance. They insisted that we still had to pay for the month, regardless of our inability to use the facilities. This lack of customer service is incredibly disappointing.

If you're considering Regus or IWG, be prepared to scrutinize your bills each month. Hidden fees seem to be the norm here; we were charged for coffee that none of us consume, as well as additional fees for internet access. It felt like we were constantly discovering new charges that were never clearly communicated upfront.

What's more concerning is that some staff even suggested we shouldn't bother paying, claiming that the US government has contracts with them and doesn't pay either. This raises serious questions about the integrity of their business practices.

Overall, I cannot recommend Regus or IWG based on my experience. There are far better coworking options out there that prioritize customer satisfaction and transparency.

I've been renting rooms on an ad hoc basis with Regus for more than five years. I paid their bills promptly as the payment is automatically charged to my credit card. There are issues with their account department and online system in billings, or duplicating the fees. Need to monitor the bills very closely. The previous staff were helpful in fixing the problems.
Recently the markham office changed its manager, and she is not helpful solving my online booking problems (which is another big issue with their system). I sent her office emails, no one cared to respond until I called four days later. My account is blocked for no reasons, and the manager kept telling me to go to Help online. As we all know those Help online is not HELPFUL as the answers are robotic. I cannot get in touch with anyone to fix the issue as of now.
Another issue is their copying machine. It takes at least 7-8 seconds to print one black and white copy, and much longer to print one coloured copy, Any convenience store can print faster than that and with good quality.
I do not recommend Regus.

They tried to force me to go through with a contract that was not as quoted (dates or amount), hoping I wouldn't notice the difference. When I showed up in person, after being told I could do everything virtually, I was given the run around and told my keys were not available. Yet, they wanted me to pay. Thank God, I read the contract over again and realized the move-in cost was not as discussed, so I did not proceed with the office space. A week later, I was receiving a bill even though I opted out and paid nothing, gave no card information and received no keys. I expressed with the front desk I would not be moving forward with the rate as is. They ignored me and continue to try to bill me for a space I never even got to use. I would suggest choosing a different office space vendor. Their practices and system are antiquated, and the process is too time consuming...it's just not worth the time or money. The hugest issue is, if you do have a customer service issue or concern, the way they treat you is extremely unacceptable. One of the more "We Work" types of offices is better for a seamless experience. You will regret it if you sign with them and ever encounter an issue. There is no department to handle your issue, and you are directed all over the place for any type of assistance. Whatever you do, don't sign anything until you see the amount on the contract match what you were told. I caught it, but I am sure many people don't. I was told I could opt out and when I did, it was ignored and they proceeded anyway. I am not sure how they did this being we never exchanged anything. I opted out in person and in writing and was ignored. They kept messaging me as though I had moved in - LOL. Never again. I will be creating a social media post about what office spaces to avoid. People shouldn't be forced to play these games. If the customer is not happy with the contract and/or it is not finalized, then they should stop the process and resolve it or delete the account. No other real estate space or property owner forces a space upon you with no payment or keys/access to the space provided. Very backward. I'd rather not have to encounter this type of process in the future. I don't have time for it.

I signed up with Regus expecting a $59 monthly fee, only to discover that there was an additional $9 charge just to receive mail—a key service I needed. I immediately tried to cancel on the same day, speaking with several representatives and even sending an email to their help desk, but they still wouldn't let me cancel.

Now I'm stuck in a 24-month contract that doesn't meet my business needs. Removing the $9 fee means I won't have mail service at this location, which defeats the purpose of having the virtual office. Most reputable companies wouldn't hold customers to a contract if they requested to cancel on the same day due to undisclosed fees.

For those considering Regus, it's important to be aware of their hidden fees and their inflexible policies. If transparency and good customer service are important to you, Regus may not be the best choice.

Never use Regus
Lets start with the fact that I requested my deposit be returned in mid August I am yet to receive it despite almost daily correspondence.
Now here is a summary of what it costs to exit a 60-70 sq foot 1 person office in Croydon - monthly rent £417.6
1. Invoice for Office Clean (£75)
I was asked to pay £75 for an office clean scheduled for October 1st, just after I vacated my office at Interchange House on September 30th. I paid this amount. I then received an invoice for £649.20
This invoice - for a complete office refit was unexpected given I had just paid to have the office cleaned. I am challenging this invoice because:
The office was not clean when I moved in. I have requested photos of the office's condition upon my arrival. They are unable to provide this because the person who signed me on is no longer there
I was not informed that I needed to take pictures before moving in.
The office had several marks, a grubby carpet and was not in a pristine condition.
The cost seems exorbitant for an office of approximately 70 sq ft.
I requested a refund of the £75 for the clean, as it seems unnecessary to clean and then refit the office immediately. I also request a detailed breakdown of the refit costs and evidence that the office was in "as new" condition when I moved in.
I am yet to receive any meaningful responses from customer services or the building team who to be fair to them seem frustrated and embarrassed by the situation.
To add insult to considerable frustration and anger I did receive 2 emails (see attached image) "from" Sandra Melody head of Customer Services asking if I was satisfied. The WeWork experience despite their faults is far superior at least they respond to customer queries. How do you deal with a non resposive corporate juggernaut? I don't know what to do next

Horrible, horrible experience with Regus recently! I availed of a monthly co-working membership last Sep. 24,2024 and on the same date my credit card got charged with pro-rated membership fees for month of September, initial "activation fee", and an advanced charge for the month of October 2024. The total amount for the three invoices equals ‎8,090.88 PHP‎.

On Sep 30th, 2024, I decided that I no longer need the monthly co-working membership for the long-term, so I cancelled it through the app. The cancellation/termination went through and the end date of the contract is shown to be at 10/31/2024. Now, understand that at this point, I have fully paid for September (pro-rated), activation fee, and October 2024 in advance.

Lo and behold, the following day, Oct 1,2024, Regus CHARGED MY CARD again for those same invoices. They charged me the Sep. 2024 pro-rated membership fee, activation fee, and the month of October 2024! They did charge me a second time for the same invoices! Another 8,090.88 PHP‎!

I sent all the proof of the double charges including my credit card notifications and payments that has been sent to them. I even sent them screenshots of my account through the Regus app, account #15107762. The overpayment of ‎-8,090.88 PHP‎ is reflected on my account!

I kept following up with their customer service, and it's been two (2) weeks now. They keep passing me around and to this day, they have NOT refunded my payment. All they have are email support agents that talk like robots and with canned statements and do NOTHING to resolve the issue.

They are so disgusting and horrible, to think that this was THEIR mistake and yet they make me constantly follow up with them. They should be PROMPT to make this right, and yet they have NOT done anything to rectify the mistake and refund the money to my credit card. This is a simple reverse transaction and yet they can't do it promptly! They make clients jump through hoops before returning the overpayment.

If I were you, RUN from this company. Don't walk. RUN FAST and never deal with a shady company like this EVER again!

After speaking with several sales associates, I signed up for shared office space during tax season. When I reached out on day one how to get a key fob I found out that they had set standard hours that were not the hours I had asked for. I immediately tried to cancel my account as this would not work for me. That was in February and I have been reaching out to them and emailing them and it is now June. I get charged every month even though I've never used their service, they will not honor a cancellation and they do not have a way to call or email their billing department directly.

I left them a terrible review and they reached out within 2 days. I retracted my review. They offered to cancel my service. Give me billing credit which does me zero good as tax season is over. When I tried to respond back to them the email comes back as no reply. And today I received another bill. Run do not use this company. Give WeWorks a try. They were awesome!

I filed in an agreement thinking I would go see the office and choose a size but they told me I already signed because I filled in my name. I fought and got a larger office. I paid the rent via check and the very next day they debited my card on file for the same amount. I have been fighting with them since July 30th to get my money back. I am not rich I am a disabled veteran trying to restart a small buisness. I get nothing but excuses as if I am the one that did something wrong. All I ask for is my money back I was double debited I want my money back but it's excuses and no access to humans.

I have never ever been through anything like this in my life and as a disabled person they should be ashamed of themselves. I don't have $1600 to play with I need my money back. They are already billing me for next month and have not returned my money. If I owed them money it would be a different story. They took 1646 from me and I want my money back. I looked through my account and saw my retainer is not corrected so that had me upset. Regus is supposed to support small businesses I am sure that's their bread and butter. I feel like I've been robbed and when I speak up about it every single day I feel bullied. I just want my money back I am suffering without my money, why do I have to fight for it?