I should have done more research before I signed with Regus. The sales person and office were fine, but the customer service and support is horrific. Everything is online, which should be quick and easy, but it is a disaster. I signed up for my online account per their instructions. They are supposed to upload any invoices to my account so I can pay online. Long story, after multiple contacts in the office and with my sales person, they couldn't figure out why my bills weren't uploading and said they couldn't help me. I would have to file an online ticket for customer service to get back to me. Keep in mind - I was trying to pay my bill! The only option was to contact customer service online and send a help ticket. It took weeks for them to even respond, back and forth with an inability to resolve an issue, and sometimes they just never responded. Eventually, they said their 'new' website was the issue, and they wanted me to go to their 'old' website and set up another account and try and fix it that way. By this time, after a couple months, I cancelled my agreement. Nothing was fixed, nothing worked with the online account, and someone at Regus (no idea who or how), ended up setting up FIVE different accounts for me. This is for one office I rented for a couple months. They told me I had to go through all those accounts and figure out which one had my invoices. I finally got my invoice paid, and asked for my security/retainer deposit back. Again, had to submit an online ticket to customer service. Again, after weeks, they responded that I had to request the security deposit be returned. Really?!? Any above board business should automatically return it they same way I paid it - on my credit card. I was told sometimes they do it within 30 days of the end of the contract, but if that doesn't happen I have to request it - and then it takes another 30 days. What kind of awful operation is this?!? So I had to go online to force a request for the deposit they have owed me, and then you have to give them your banking information (routing number, account number, etc) for them to return it. They have never had that information, and why in the world would I give it to them now? So they won't simply credit it back to my credit card, which is where it was charged in the first place - so they have all of that information - and it could be done in a day. I had to input my checking account info, and now wait 30 days to see if they even return it. This is a horrible way to run a business, and it clearly seems they are hoping people forget or give up, so they never have to return a deposit. Again, the office itself and the staff at the location was fine. But the customer service, bookkeeping and corporate processes are absolutely horrible. I moved elsewhere and have been very happy. They are very shady, and definitely not in the business of serving their customers. Don't just walk away - run!