Overview
Records Finder has a rating of 4 stars from 7,848 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Records Finder most frequently mention customer service, easy access and accurate information. Records Finder ranks 3rd among Government Records sites.
You offer one thing and supply something different. Unlimited access? Sure as long as you don't do more than 5-4 searches. Supply JUST enough information to be somewhat helpful and then the offer to "UPGRADE" ($$$$$) for the full story. AND then, after canceling, you continue to both me. Is there a negative star rating?
I signed up to do a search after an accident in late October. I was actually very satisfied with the results, and would have ordinarily left a positive review.
Because I was satisfied, I kept the subscription for two additional months, though I never used it again (I felt recordfinder.com deserved the additional payments for such a sterling job).
I cancelled the subscription online after the second month (and a week before the next renewal), and recordfinder.com acknowledged the cancellation (yes, I have a pix of the acknowledgement)
I was quite unhappy to see I'd been charged again today (Feb 6 2025), post-cancellation and acknowledgement. (I missed - until today - that apparently I'd been billed in January too.)
This time (a few minutes ago) I cancelled auto-payments directly with my credit vendor (explaining to them I'd already cancelled via recordfinder.com) and requested a charge-back.
Honest mistake or not, I cannot recommend a company that can't keep their internal data and accounts sync'ed... an example of continuing charges after an acknowledged cancellation comes across as appearing fraudulent.
Caveat emptor.
Hello Art,
Thank you for sharing your experience with us. I'm sorry for the inconvenience you've encountered.
I understand your concern about the charges after you cancel your subscription, and I completely agree that once a cancellation is confirmed, no further charges should be made. I can assure you that this was unintentional, and we should check why your cancellation wasn’t fully processed on our end.
To resolve this, please feel free to call or email us at askrecordsfinder@ask.recordsfinder.com. We're here to help.
We strive for accuracy and transparency, and your comments will help us prevent this from happening again. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
The report was no help whatsoever. It only told me the type of vehicle the plate was issued to, which I already knew. I didn't realize it was a free one week trial and I needed to cancel the subscription before I got charged. Total waste of $25.
Hi Jill,
Thank you for sharing your feedback with us. I’m really sorry that the report didn’t provide the value you were expecting and that there was confusion about the trial period.
I tried searching for the additional information you needed but was also unsuccessful. This might be because the information is restricted access under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Also, we offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well. Our Terms of Service are also available at https://members.infotracer.com/terms.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
It was good thank you very much. I hope that the information I was seeking is true
Hello Kyle,
Thank you for your feedback! We're glad you found the report helpful. We always strive to provide accurate and reliable information, and we hope it meets your expectations.
Please feel free to reach out if you have any further questions or need additional clarification. We're here to help. Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
The report was received immediately. It is very thoroughly detailed. Thank you.
Hi Marisa,
Thank you for your kind feedback! We're glad to know that you received the report promptly and that it met your expectations in terms of detail.
If you have any further questions or need additional assistance, please don’t hesitate to let us know. We're here to help! Have a wonderful day!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Overall solid information on this report although a bit hard to find
Hi Leigh,
Thank you for your feedback! We’re glad you found the information in the report. We understand that navigating through it may have been challenging, and we truly appreciate your input.
If you need help locating specific information or have any other questions, please don't hesitate to let us know. We’re here to help!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Easy to find what I was looking for. Good to have a site that can help. Thank you
Hi Elizabeth,
Thank you for this excellent review! We're happy you found the information you were looking for. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
More then what I expected I was very happy and would recommend there service
Hi Craig,
Thank you for sharing your awesome feedback! We’re glad to know that you found the information you needed and it’s great to know we’re meeting your needs. If you have more questions or need assistance, please reach out. We truly appreciate your recommendation and look forward to serving you again!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
It was good. Easy to use and quick with results. No issues using.
Hi Cheyanne,
Thanks for the 5-star rating! We’re glad you found the search quick and easy to use. If there’s anything specific we can help you with as you review the information, feel free to call or email us at askrecordsfinder@ask.recordsfinder.com. We’re always here, ready to assist. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
Great but hardly any information that was needed regarding marriage and divorce I had
Hi Brandi,
Thank you for your feedback. We're happy you find our services decent. Rest assured, we will do our best to improve further in the future. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315
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- Boston, MA, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steven,
Thank you for your feedback. I’m sorry you’re dissatisfied with the information you received and for the confusion.
Please know that we source our data from courthouses, white page databases, vital records websites, social networks, and archives. These records may contain errors and omissions due to legal state restrictions we do not control.
Additionally, our team has sent an email regarding your account. Please respond to it and follow the instructions. Once your account is reactivated, we’ll gladly assist you with your searches.
Let us know if you need further assistance or have additional questions. Feel free to give us a call or send an email to askrecordsfinder@ask.recordsfinder.com. We're committed to improving our service and would love the chance to make things right.
Sincerely,
Meliza
Voice Of Customer Specialist
Recordsfinder.com
+1 833-922-2315