RecordGone

Overview

RecordGone has a rating of 3.8 stars from 257 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RecordGone most frequently mention customer service, law firm and star rating. RecordGone ranks 8th among Legal Services sites.

service
13
value
11
shipping
5
returns
5
quality
17
How would you rate RecordGone?
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Florida
1 review
0 helpful votes
Follow May G.
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On the test, it asks, did you receive a withhold of adjudication and complete all the term of your sentence. And you're supposed to answer yes or no. What if you didn't get a withhold of adjudication but yes, you completed all the terms of your sentence?

Date of experience: July 12, 2024
Nevada
1 review
1 helpful vote
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Tried to get a expunged felony. I paid the retain fee of 400.00. Worst experience ever.No communication only email. Never got expunged never received money back.Spent over six months waiting for a result.

Date of experience: June 15, 2024
California
1 review
3 helpful votes
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I got my life back!
December 1, 2023

I was very skeptical at first even thinking that something I did 30 years ago when I was young and dumb and paid for it ever since. Not only were they professional but kept me informed of the process and in a short period of time my case was expunged. I got my life back and no longer have this over my head. Thank you to the team at The Law Firm of Higbee & Associates.

Date of experience: December 1, 2023
Kentucky
1 review
7 helpful votes
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I think the client portal and use of technology is fantastic and overall it was a great value. It is a truly modern solution for legal services, and they were ultimately successful on my case. The portal makes it easy and walks you through all tasks and dependencies and is generally transparent about expected timing. My case took 24 months from the day I initiated the services. Legal processes can be slow because of all the correspondence and wait times, but there were a couple instances where things should have proceeded more quickly, and one instance of a missing file. Overall I am satisfied.

Date of experience: February 6, 2024
Nevada
1 review
6 helpful votes
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Highly recommend
December 11, 2023

My experience with Higbee & Associates was professional throughout the process. All of my questions were answered in a timely manner via email or phone calls. The staff is friendly and patient and I appreciate their help. I would recommend Higbee & Associates for your services.

Date of experience: December 11, 2023
Virginia
1 review
0 helpful votes
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Why Higbee & Associates/ RecordGone
December 9, 2023

Stephanie was very informative.
She patiently listened to my situation and assessed it accordingly.
She gave me the options to pay for the service. She was upfront on the length of time it may take from minimum to maximum to finalize the expungement or sealing whichever is necessary.
When asked how this company compared to others who claim the same outcome, she very confidently explained that they been in business over 17 years with positive results and are very proud. Feel free to research the company online as they appear to be very reputable especially with the BBB.
I chose them to handle my business.

RecordGone attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 12, 2023
Pennsylvania
1 review
8 helpful votes
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Top Notch
December 15, 2023

I wasn't really sure what to expect when I became a client, however I was completely put at ease with the professional service I received. Top Notch is what I would describe it. I was kept informed of the status of my case and I'm 100% satisfied with the way it was handled. I highly recommend their team to anyone looking for great service.

Date of experience: December 15, 2023
Indiana
1 review
1 helpful vote
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Starting the Process
November 3, 2023

I called into RecordGone after completing a Google search and finding this service. When I called I spoke with Stephanie and she was able to explain the process and the next steps that would occur after our phone call and use of their law firm. Stephanie gave me confidence in the process and the law firm that would represent me during the process.

Date of experience: November 3, 2023
Texas
1 review
7 helpful votes
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Every time I contact the law firm, I have always been contacted right away. Everything has been done properly and efficiently and I am totally happy with the service. If I has to rate you guys with a 1 to 10, it would be a 15. I am really happy that I hired your law firm and appreciate everything you have done for me and for your prompt service and kindness.

Date of experience: December 26, 2023
Nevada
1 review
3 helpful votes
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Life Feels Great
August 24, 2022

I am so appreciative for Record Gone. They offer great payment plans to help make it affordable. I was am am very thankful for that. The staff worked hard and diligently on my case. I am now feeling secure about people not being able to see my past personal record that for many years have cost me jobs and embarrassment. The process is not fast but it was all worth the wait. I especially appreciated the quick response from everyone who handled my case. I highly recommend this company. My son is currently going through the process now. Hopefully he will have the same success.

Date of experience: August 23, 2022