Public Storage Reviews

As a loyal Public Storage customer since 2017, I am extremely frustrated with the lack of professionalism I experienced with property manager Miranda. I formally complained about her behavior in March 2023 when she refused to answer my questions and spoke to
me in a condescending manner. Despite promises from corporate that my concerns would be taken seriously, nothing has changed.

While traveling for work in Boston, I encountered further issues when items scheduled for auction on December 24th were mishandled due to technical difficulties I had with payments on my larger unit. Miranda insisted I had to pay on time, yet I was unable to
make the payment because the system wouldn't accept it. Despite having the funds available, I missed the deadline.

When I finally reached Miranda after many attempts, instead of receiving help, I felt dismissed. I urgently asked her to contact the buyer of my items, which included personal documents, but she continued to avoid my calls and failed to follow through with
any assistance over the next several days.

After another week of attempts to reach her, I connected with a manager at a different location who quickly resolved my queries. This entire experience left me feeling disregarded by Miranda and Public Storage. Despite my many attempts at communicating, I have
not received any feedback from corporate or the district manager.

Overall, my customer service experience has been unacceptable. If you're considering using Public Storage, think twice. You may find yourself at a loss for words—or worse, for your belongings.

I was robbed
I was robbed! Apparently the tenant next to me breached the wall and came into my unit and emptied out my unit. Management repaired the wall and never told me that my unit was breached. When I asked management about the incident, the manager "Charles did not show any support. He just kept saying, " Contact your insurance carrier." I don't know how or when, but apparently it was raining in my unit. The few items that were not taken were covered with mold spores. Additionally, rat droppings and rat urine were present. Lastly, after I moved out, Public storage still goes into my account every month and take money.

Beware - Public Storage raises rents by over 20%/year and well above current market rates. My 87 year old mother didn't pay attention to rate increase notices and I found out that they had jacked up the price for a unit that normally goes for $430 to $987! And when I called them they were not at all apologetic. We will be moving out!

They prorate the first month and not the last so that you pay the full month when you're ready to leave. I had a contract for about 2 years, the price started at $189per month when I left (24 months later) the price was $411 per month. They raised the price every few months once they have you in there. It's clean and are so your stuff won't get stolen but they'll rob you by taking your money legally.

Stay away from Public Storage. They will continue to raise your rates! In 25 months they have raised my monthly rate by 55% from $179 (trying to get you in the door) to $401! And this is just for a small 10' x 10' unit in Picket St in Alexandria VA. I contacted them asking for some release and they said, "NO". I've contacted the BBB and basically Public Storage is holding me as hostage since I'm not in VA at the moment and don't have any other options! I understand that prices do increase but not at 55% in 25 months. Also, they are advertising my same unit for $185 (on line). REMEMBER - that is just to get you in the door, then they will raise your rates!

They raise their prices rapidly. From 110$ - 115$ over the last three years. I was getting billed on the 5th every month I check out on the 2nd and get charged for entire month. I would never recommend this company to anyone.

Will never rent there again. Very unprofessional company. Rented multiple units for our business for more then 10 years. Found out they knew 6 months ago that they were going to do away with the size that I have and what do they do with minimal notice get your stuff and get out. When asked is it legal to basically kick me out without a 30 day notice I was told if we're doing it, it's legal. But it's only effecting one of your units they said. So your going to basically $#*! on a 20 year customer and expect me to keep the rest of the units with you? Ummm I don't think so. I will also leave a negative review on every internet sight that we can find to warn people of their poor business plastics. Public storage company has become my worst business story to tell my thousands of clients.

My boat was robed different times wile was storage there, never had a response from them, was told that they are not responsible for that, never tried to improve the security with cameras or even a small light, and now after been tired in the last robbery took my boat out in the middle of the month, and they don't want to reimburse of the remaining balance of the full prepaid month in advance

Thank you so much for all your help. Carmen. Tiffany were so kind. John went above and beyond to help my family and me during this difficult time of moving. He is amazing and made the day run so smoothly with his care support and kindness. Thank you John. Thank you so much. Love Isabel Mack and Izzy.

I give 5 stars to the Public Storage on 7310 Grove Road, Frederick, Md. This facility is a wonderful place to secure your personal belongings. Ms. Jenn is a wonderful and dedicated property manager she goes over and beyond for her tenants all the time.
If you are looking for a clean and a safe place to store your personal treasures this is the place for you!
Stacey Creighton