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Print Your Pet

How would you rate Print Your Pet?
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Florida
1 review
16 helpful votes
Follow First L.
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They don't honor guarantees. When you call them out on their BS, you get threatened with all of these garbage claims of law suits and felony charges. Look at the reply I got from "Customer Service" lol idiots

Date of experience: January 1, 2020
Mississippi
1 review
5 helpful votes
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What a joke
January 7, 2020

Lies, BS, and threats. How is this company still functioning? The don't honor their rules and threatened law suits when asked for a refund. Pictures provided are emails they set. My email has been whited out for privacy.

+3
Date of experience: January 7, 2020
Canada
1 review
1 helpful vote
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Scam
August 25, 2019

Ordered a mug with my dog's face on it, several months later received 2 mugs with scientific articles printed on them.

Multiple attempts to contact the company have been met with silence. They took my $47 USD and did not provide what I ordered. Do not order from this scam of a company.

Date of experience: August 25, 2019
Virginia
1 review
0 helpful votes
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Complete Scam
July 28, 2019

I ordered something in NOVEMBER of 2018. This place is complete b***sh**. I was trying to order it a a gift for my boyfriend, and now he'll never get it because of these selfish, lying pieces of trash. Don't waist your time like the rest of us :) the reviews on their website are fake, too.

Date of experience: July 28, 2019
Florida
1 review
17 helpful votes
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Not only will you never get your item and spend months fighting for your money back but you'll also have to deal with the children that are responding to your emails (if they respond at all). I attached an image of their response to a review I left on another website. They thought only I could see it but these people need to be exposed for their ignorance. Despicable people and a truly horrible company. Do not purchase from them! I used PetCanva after this and they were AMAZING

Date of experience: August 27, 2019
Texas
1 review
1 helpful vote
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Horrible Experience
June 13, 2019

My boyfriend ordered one of their custom pet photo blankets for me around Christmas 2018, it's now June 2019 and we never received the item or a refund. We have called numerous calls and not once have they picked up. We've also emailed to no avail. I commented on their Facebook asking where my blanket was and they instantly deleted my comments, messaged me saying they already refunded me (although they haven't and they didn't even have the order number that my comment was in refernce to) then they proceeded to block me so I could not respond. Have filed complaint to the Better Business Bureau and encourage others to do the same.

Date of experience: June 13, 2019
California
1 review
0 helpful votes
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Sticking to the facts and leaving out how much of a bummer this has been. Sorry to all you pet lovers out there going through this same thing.

-Placed my order on the last week of August.
-Spoke with them to confirm artwork request on a single LS Tshirt.
-Within a week, received artwork for approval and requested changes to be made, which they were and artwork was resent for further approval.
-9/27 product hasn't shown up, missed the birthday, and requested order status update/tracking number. NO RESPONSE
-10/15 Tried calling, machine answered with "person cannot be reached?"
-10/15 Sent an email through their "contact us" page on website, no response.
-Called my bank, reported them, received a "provisional credit" and bank is now pursuing them.

I do hope they fulfill my order, but at this time I have given up and will try another avenue.

Date of experience: October 15, 2019
Colorado
2 reviews
0 helpful votes
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Last year I had a horrible experience buying a blanket. I reviewed the company then and never received an apology. Now I got a new email promoting a sale they are having.
I sent the following email;

" Are you kidding me? You took almost 6 months to send me the blanket I ordered. Which made it late for a birthday. Then every time I inquired you said you would "put a rush on it" which was clearly a delay tactic. Your company sent no explanation or apology. I will never order from you again and I will share this opinion with everyone I can! Your company is a horrible company! The are thousands of reviewers that had my same experience."

This was their reply;

"Good thing we've sold over 100k orders."

Date of experience: August 30, 2019
Tennessee
1 review
1 helpful vote
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This company is a total ripoff with the worst artwork and I have better rags than the material they use for the so called blankets. Stay far away from this company you will be completely disappointed.

Date of experience: January 6, 2020
Canada
1 review
0 helpful votes
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Terrible customer service
September 19, 2019

Terrible customer service I will never ever deal with this company again. They will refuse to provide a tracking number which is very frustrating since you feel as if you are being scammed. And when asking for a tracker number they respond like this. We told you it's coming - they will add it - if you'd like you can along with your attorney email *******@printyourpet.com if you think you can just email us 10 times a day and threaten us we can just take up with a court since we are "a scam" we can get in front of a judge and calm all your happy. I'd love that.

He's name is derek, his number is *******853 he's waiting on your attorney.

Terrible customer service and poor quality don't waste your time or money on this company.

Date of experience: September 19, 2019
Texas
1 review
0 helpful votes
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Terrible to long time customer
January 9, 2023

Customer service is terrible to a long time customer. They have now lost a long time customer because they are now not at all responding to my emails. I originally order my Christmas gift on November 29th. The item said it was in pre transit on the 13th of December. The order got lost in the mail during crazy Christmas traffic. I even understood that. They said they were reprinting and shipping one too me and I still have never received it. I now today just flagged my card because they will not respond to me after many emails. All I wanted was the gift for my mother for Christmas even if it didn't come in time. No real phone number to contact. Will not be purchasing from them every again. They do not work to help the customer at all.

Date of experience: January 9, 2023
Michigan
1 review
20 helpful votes
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SCAM
February 19, 2020

I have been trying to figure out what is going on with my order for the last month. I placed it on December 14th and have not recieved even an email to approve my prints. I have sent emails asking for some information, and i was told once that someone was going to resend (eventhough i never recieved an original email and yes i checked spam) the email to approve my prints, but haven't heard anything since. I am getting increasingly frustrated. This was supposed to be a gift for my brother and his wife and i spent $100 on my order. I would really appreciate some follow up about my order!

Date of experience: February 19, 2020
New York
1 review
0 helpful votes
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My mother lost her dog recently and I wanted to get her something to remember him with. I ordered a phone case through Printy Pets and it was unfortunately the wrong size. I contacted the support team and got a prompt response asking for more information, which I then provided. I was told they'd send a correct size and was thrilled with the customer service. I hadn't received a shipping confirmation, so reached back to find that they had apparently changed their mind and decided they weren't going to send a replacement as they were 'not at fault'. I'm just so disappointed that it was first confirmed that they'd send a new size and when that was reversed, I wasn't notified. There are a lot of phone case options out there - I highly recommend going elsewhere.

Date of experience: June 12, 2019
North Carolina
1 review
7 helpful votes
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Ordered 2 blankets on Nov 21 and was guaranteed delivery before Xmas.
Received email on Dec 12 stating that I clicked full body on 1 blanket but didn't pay the $7.50 charge ( which u think would be automatic at check out if that option was clicked) but I paid the extra fee.
Blankets never arrived and have sent multiple emails with no reply ( but they sure did reply about the extra fee)
Disputed charge w my credit card company after reading these reviews. If his is a scam it's terrible to prey on pet lovers. I liked that the purchase was helping pets in need.

Date of experience: December 30, 2018
Ohio
1 review
10 helpful votes
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Great!
July 6, 2018

Ordered mine less than three weeks ago, picture of my cat Stanley and received it last night! I have been reading a lot of reviews and was worried I might be in trouble but I really am so happy with how smoothly ordering went! No problems what so ever, might buy another one to be honest!

Date of experience: July 6, 2018
Washington
1 review
3 helpful votes
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COMPLETE SCAM... AVOID
December 6, 2018

Do not give these jokers your money. My credit card company is fast at work getting my money back but this company is a complete fraud. Bunch of crooks on the other end. They will pretend that they have your order and string you along until you get wise. I should have know by their 800 - 5 star reviews on their own site but i ordered anyway. They are probably based in goat ville.

Date of experience: December 6, 2018
Arizona
1 review
0 helpful votes
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This company is a SCAM!
January 22, 2019

I personally believe they send out a few orders here and there to keep people thinking they are legit.

They promised orders before 11/24 would arrive before Christmas, however my order never arrived and it is late January now! This is absolutely unbelievable. I have sent multiple emails, have tried to contact via social media, etc, with ZERO response.

Date of experience: January 22, 2019
Missouri
1 review
6 helpful votes
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Total scam
January 8, 2019

I, like others, ordered a blanket and never received it. They have the worst customer service I have ever dealt with. Order place on November 1st, and have yet to receive. The one good thing... if you paid via PayPal, file for a refund under their Purchase Protection. I did and since print your pet didn't respond to their inquiry, PayPal refunded my money.

Date of experience: January 8, 2019
Wisconsin
1 review
3 helpful votes
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Never order!
January 11, 2019

I ordered a painting November 11 and was suppose to have by Christmas! Still don't have it! Have written 4 emails to customer service and no response! This is the worse place I have ever encountered! Plus they won't refund your money so I'm out $80! DONT ORDER from here!

Date of experience: January 11, 2019
Virginia
1 review
13 helpful votes
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Horrible company
February 3, 2019

I ordered my phone case in October of last year (2018) and I still haven't received and it's February 3,2019. I've sent multiple emails and I finally got a response yesterday where they said that I never replied to the proof that they sent back in December even though I did. This company is very sketchy and I do not recommend to anyone looking to purchase from it. I will be contacting my credit card company. I'm very sad considering that I had to save up to buy this.

Date of experience: February 3, 2019

Overview

The company's reputation is significantly tarnished by persistent complaints regarding poor customer service, including unresponsive communication and failure to fulfill orders. Customers frequently report long delays in receiving products, often leading to frustration and financial disputes. While a few positive experiences with customer service were noted, they are overshadowed by the overwhelming negative sentiment surrounding product reliability and support. Overall, the feedback indicates a troubling trend of dissatisfaction, suggesting that potential customers should exercise caution and consider alternative options before making a purchase.

This summary is generated by AI, based on text from customer reviews

service
12
value
12
shipping
10
returns
9
quality
9
+23