Pottery Barn Kids

Their organic bedsheets used to be soft and last for years. I just bought a replacement (animal print) and it feels like sandpaper. I went into the store to exchange them, thinking it was a bad "batch." Nope. They must have changed suppliers. The sheets are no longer worth the extra cost.

I purchased a bed for my kids from Pottery Barn, and after moving houses, I unfortunately lost the hardware set needed to reassemble it. I visited three different Pottery Barn branches in Dubai, trying to request the hardware set to fix the bed. However, the customer service has been non-existent—no follow-up, no assistance, nothing. It's been four months, and the bed remains useless. This has been a deeply frustrating experience, and I regret buying from this brand. I strongly advise anyone purchasing furniture to thoroughly check the after-sales service, as my experience with Pottery Barn has been a big disappointment.

I was ordering a baby shower gift and the picture of the item said free shipping on 2 different screens, but once I put it in the cart and finished my transaction, It charged $29 for shipping.
I called customer service. The first woman I spoke to was very rude & she did not inform me that she was going to transfer me and all the sudden I was speaking to a different customer service rep. The second gentleman was very polite. He tried to be helpful but management said they could only give me a gift card for the shipping charges, but I do not have small children and do not shop at pottery barn kids so it did me no good.
I was very frustrated!

My daughter is expecting her first child and my first grandchild October 29,2024. In April I ordered the paxton small space manual recliner in heathered chenille pebble for her along with 95% of her baby things coming from Pottery Barn kids. I was disappointed that she had to wait 6 months to receive it and when it arrived on August 22,2024 it arrived past the delivery window with no calls from the driver and it arrived DAMAGED. When we spoke to someone in dispatch they put in for a replacement but was later contacted that they can't do a replacement until they come and pick up the chair and try to repair it. I did not pay over $1000 to get a chair that needs to be replaced. They informed me the earliest they could come to start the repair was in October which is her due date. If the chair could not be fixed they would replace it and the earliest she would get it would be January. REALLY! She wanted to have newborn pictures taken in the nursery but by the time the chair would get there the baby will be 3 months old. I choose Pottery Barn Kids because of the quality of the goods and their reputation. I am at this point very disappointed with the company.

Ordered a new backpack for my daughter in early August. The shipping date kept moving back until it eventually arrived in early November. The design was really cute and she loved it so I was ok with the wait, but then after two weeks (of light use by a first grader) one of the straps just completely tore and keeps getting worse. I'm kicking myself for assuming better quality. It should be a major red flag that they don't seem to have reviews on their site. Definitely never purchasing from them again.

I bought my daughter a backpack in August. She only carries her lunch, snack box & water bottle in it. It is already falling apart after less than 5 months of use. I spoke to customer service today and they stated there is no longer a warranty. Just a 30 day return policy. I won't be buying another backpack from them.

Pottery Barn kids is really a joke. I do like their products, but what is it worth if you never get the right items plus Customer Service is not helpful at all. We gave them 3 chances to deliver the correct mattress and we always got the same wrong one.

We always had to store the wrong item, we had to spend hours on the phone with Customer Service, plus our sleeping situation was a construction side, as we were waiting for the right mattress to arrive. Well I am done with that shop and will never ever buy anything there again.

My son is in Kindergarten, he is not carrying large textbooks a day. He carries a folder, lunch and water bottle. The water bottle holder broke and they will not replace it. He started using this backpack in August when school started, it is now February and its broken. Their backpacks don't even last a full school year. When I reached out to customer service they were dismissive and said there was nothing they could do. Do not waste your money on a product that won't last from Aug - June!

We ordered a $1300 rocking chair for our second baby and it broke within 9 months of using it. We had gotten a $300 chair from Target for our first born and that still works. When I called, they said they don't have a warranty on their furniture. Unbelievable. I will never be shopping at pottery barn kids or any of its sister stores again. I'll tell all my family and friends to stay away as well!

I will never order from Pottery Barn Kids again. I placed a fairly large order for furniture in which most of the order was delayed over 2.5 months and ended up being past my due date. I attempted to cancel the entire order, including the portion of the order that was admittedly not delayed since I had bought it with the intent of using it as a complete furniture set. Pottery Barn was useless. They refused to refund me the money or cancel the entire order. More frustrating was the fact that i spent countless hours on the phone with them, and while the customer service reps were always kind, the managers and supervisors made promises of return calls and emails without following through. They make it impossible to get in touch with anyone who can actually make a difference so all that ends up happening is talking with a customer service rep and getting told you will receive a call back and that the conversation is being noted so that there is a paper trail.