I ordered the wrong prescription for my lenses and you exchanged them for no extra charge. Thank you for that. I have been having injections in my left eye for 5+ years and have been putting off getting an exam, and I am hoping these new glasses will improve my vision.
First order did not arrive via USPS. I contacted support, and new glasses were created and sent with no extra charge. New shipping arrived.
Easy to order, like the selection. Affordable and durable!
I'm always very satisfied with my orders in every way. Thanks!
I've ordered so many glasses from here and love them all
The first pair we had to return due to the edges and bulkyness. They would have cut someone during my daughters Jiu Jitsu class. So we did an exchange thank goodness we got the insurance made it seam less. We picked a new pair out approved by her instructor and the new pair came in fast. They fit great and she uses them 3 times a week for her Jiu Jitsu class. Awesome experience!
I've used Payne several times now for mine and my family's prescriptions. The prices are affordable which I truly like and that's why I keep using them.
Every time my family and I get a prescription for eyewear. I come to Payne and order second pair of glasses. And majority of my eyewear collection is from Payne glasses. I love the eyewear and the affordable prices l.
I have been purchasing glasses online for years, from various places. I chose Payne this time because my wife needed small frames that I found only Payne has. We had a problem with the frame shortly after receiving them. Payne was quick to replace them BUT NOT ONLY THAT they made changes to the lens to better accommodate my wife's preference, and a more accurate PD.
Yet, that is not the best thing about buying from Payne. NOBODY goes to the length they do to make sure your glasses and lenses are perfect for you. For example, sending them with stick on cross hairs to make sure your eyes fall where they should on the lens.
Even though I cannot find the perfect frame for myself, I will buy from Payne when I get my next pair.
The styles are current and very cool. Unfortunately the style I chose didn't look very good on my face. Luckily I purchased the return option. Thank you.
Frames are very nice and it was easy to enter all my info.
I was hesitant about mail-ordering eyeglasses, but they provided enough information to make a good selection, and the ability to return an item if it didn't work out.
Site is so easy to navigate! Every experience I've had with Payne has been a positive one. I will continue to buy my glasses from Payne and only Payne!
Answer: It seems to me that there is a guarantee everywhere, any company should provide this
Payne Glasses has a rating of 4.2 stars from 1,601 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention customer service, great price and second pair. Payne Glasses ranks 7th among Eyeglasses sites.