Partzilla has a rating of 4.4 stars from 1,820 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
First two orders took over two weeks to be delivered. It was right after holidays so probably had some impact but over two weeks? Was shorted one part but after researching may have been due to web site confusion or my error.
This shipment was the more common week.
I needed some parts for my Kawasaki Vulcan, 4 shoulder bolt holders, 4 O-rings. The shoulder bolt holders at Kawasaki were 5.99 each at Partzilla 3.99, O-rings at Kawasaki 3.99 each at Partzilla 1.99. I did not have the time to go to the Kawasaki dealer, I would have needed to order on line. The cost savings was minor, shipping for both were the same. Partzilla had what I needed and delivery was in 3 days. I am satisfied with my order and the service with Partzilla.
I have never used this company before, but my cousin recently gifted a 1992 Honda quad to my great-grandson (8 years old) and needed a headlight and bulb. I searched and searched until I found PartsZilla and their schematic of the quad on their site was awesome.
I will continue to use PartsZilla if I need any further parts for his quad.
Very effective website, the schematics and diagrams are very useful and effective at finding the right parts. Live support for questions/clarifications was quick and courteous. Overall, a very good interface and experience for me.
I was very pleased with the parts availability, competitive pricing, the fast shipping, and quality parts that I received. It arrived exactly when and as promised and I was able to quickly install the parts that work flawlesslyl
The prices of the products are okay, BUT when it comes to shipping, I never expect to have to pay such high prices. It's almost worth buying "suitable alternatives" to OEM products when I have to pay just as much for shipping as the price of the parts. I expected to parts to arrive a little fast than they did because I did pay so much for shipping.
Top Notch Seller. Great Inventory and Good Prices. Fast shipping...these guys do it all and do it right. We are a repair shop and partzilla is our #1 source for ATV and UTV parts...they even had parts for my Yamaha snow blower!
Needed body parts for my 2005 Honda 350 Rancher. Partzilla had the diagram of the part I need. It was ordered and shipped immediately. Received the part on the expected delivery date.
Look at the parts diagram and order it was very easy. I would buy from them again. The prices for what i got were a little salty but they had them and they delivered quickly.
It was very easy to find the exact part I needed for my bike, and then when ordered, they arrived in a very timely manner and packaged very nicely in a sturdy box. Can't ask for anything more.
Answer: Please call our customer service team anytime for your return shipping label. Our number is: 877-473-4595.
Answer: Yes, we can ship to Saipan. We recommend Northern Mariana Islands at checkout. Shipping rates will depend on how much you buy and how fast you want it. In general, shipping ranges from $11.99 to $58.99 if the order is under $1,000. If your order is over $1,000 we will contact you with the freight cost after you place the order.
Answer: Hi Shane, We are sorry for the delay. Please send us your order information at loyalty@partzilla.com, and we will look into this immediately.
Answer: We have been put in line a couple times... we are now in line as the 186 person... Really? My son has been messaging customer service several times... Why is it so difficult to get a label and an answer to a question?
Answer: Hi Erlend - We are working on a resolution to the issue and I appreciate your patience. With the holidays, things are taking a little longer than expected, but we are trying our very best to turn your 1-star review into a 5-star review. Give us a few more days.