Another victim of led factory mart, received my bronco trail marker lights with 2 different screws that are stripped out and all they offered were to send 2 screws which will not work, all we want is a replacement but no one ever answers to do anything. Save yourself the hassle of AWFUL costumer service and buy them on ebay.
Purchased the lowering fairing lights kit for my HD and at first was impressed on the new look it provided. As I assembled back the passing lamps, one side did not illuminate, very odd since it was no issue before the new installation. Troubleshoot and found one of the Y-cables that was included in the kit either was broken or not wired correctly. Swapped Y-cable from other side and found no issue with the passing lamps. Emailed LED FACTORY MART and explained to David what occurred and he assured me that a replacement would be sent out. A shipment label providing tracking was provided with an indication that it was shipped. Here we are today and the shipping tracker indicates no progress has been made beyond a label being created. Emailed David back to question and I have not received a response. I am hoping that this could be resolved soon, and in return would update this review.
Dear Daniel,
We are truly sorry to hear that you're experiencing issues with the lowering fairing lights kit and the Y-cable, especially after being initially impressed with the new look. We understand how frustrating it is when a component fails and disrupts the entire setup.
We also apologize for the lack of progress on the replacement Y-cable shipment and the delayed response from David. That is not the level of service we aim to provide, and I want to help resolve this for you.
Please send us another email referencing this review, and we will investigate the status of your replacement Y-cable and ensure it gets shipped out to you as soon as possible. I'll also look into the communication breakdown to prevent similar issues in the future. We appreciate your patience and understanding, and we're committed to making sure you're satisfied with your purchase. We value your business and hope to earn back your trust by resolving this issue promptly.
These lights suck. Do not buy please! Save your money. Hopefully I can get a refund! I only left 1 star because I cant leave zero. Do not buy these
Lights.
Dear Tone,
We are truly sorry to hear that our lights did not meet your expectations. We understand how frustrating it can be when a product does not perform as anticipated. We appreciate your feedback and would like to make things right.
Regarding your request for a refund, we encourage you to contact our customer service team support@ledfactorymart.com. They will be more than happy to assist you with the process and provide any necessary support.
We take all feedback seriously and will use it to improve our products. If you have any specific issues with the lights, such as functionality or quality, please let us know so we can address these concerns in future designs.
Thank you for taking the time to share your experience. We hope you will give us another chance to serve you better in the future.
Ordered the Halo LED lights for my Jeep. I had no issues while ordering and received it sooner than expected. I am very happy with the quality of my lights!
Dear Allanda,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Everything I ordered.They said was in stock according to their website to be delivered in 1to7days. Still.
Waiting on some parts a month later.
Got the run around every time. I emailed now.
Not a class act operation.
Dear Kerry,
We are truly sorry to hear about your negative experience. We strive to provide our customers with the best service possible and it is disappointing to hear that we have fallen short in this instance. We apologize for the delay in delivering your items and for any inconvenience this has caused.
We understand your frustration with the wait time and we sincerely apologize for any miscommunication that may have occurred. We are constantly working to improve our processes and ensure that such delays do not happen in the future.
We value your feedback and will take your comments into consideration as we continue to improve our operations. Please know that we are committed to making things right and ensuring that you are satisfied with your experience with us.
If there is anything else we can do to assist you, please do not hesitate to reach out to us directly. We appreciate your patience and understanding during this time. Thank you for bringing this to our attention.
It is a great product and looks great on the back of my jeep. Only two things I could complain about was it says it was a guaranteed fit but there was no plug on the back of the lights had to cut my existing plug and wire and wire it direct. He gave me a delivery Date but product arrived seven days later called to ask them what was going on. They said product came in damaged and had to get a new one order. I told him I just wish they would have emailed me and let me know of the delay
Dear Roy,
Thank you for your feedback and for choosing our product for your Jeep. We are glad to hear that you are satisfied with the product overall. We apologize for the inconvenience you experienced with the delayed delivery and the need for additional wiring upon installation.
We strive to provide excellent customer service and we regret that we did not meet your expectations in this instance. We understand how important it is to keep our customers informed and we will work on improving our communication for future orders.
If there is anything else we can do to assist you with your purchase or if you have any further feedback, please do not hesitate to reach out to us. We value your business and want to ensure that you are completely satisfied with your experience.
Thank you for bringing these issues to our attention and for giving us the opportunity to address them. We appreciate your support and hope to serve you better in the future.
My order came rather quickly and everything you need is in the box. Even though I had it professionally installed, my mechanic said it was an easy straight forward installation. I love the lights and the updated app works great!
Dear Tracy,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Installed led headlights w/halo and fog lights w/halo. Very bright headlights without being blinding to on coming traffic.
Once I found and down loaded wiring diagram, Instalation was pretty straight forward.
Just received led flush fitting tail lights. Look very good. I'll let you know who the Instalation went
Dear Ricky,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
I ordered the headlight on labor day weekend. Took over a month to get, then I noticed the connectors weren't correct. I needed an extra adapter. That ones on me for not reading further. The adapter took another month to get. Just installed it yesterday and the high beam doesn't work. No instructions on install. Vert disappointed with the overall experience.
Dear Jason,
We apologize for the inconvenience you experienced with your recent purchase. We strive to provide the best quality products and service to our customers, and it is disappointing to hear that we fell short in this instance.
We understand the frustration of waiting for the correct parts and then encountering issues with the product upon installation. We apologize for any confusion regarding the connectors and lack of instructions provided. We will take this feedback into consideration and work towards improving our processes to ensure a smoother experience for all our customers in the future.
Our customer service team will contact you so we can assist you further with resolving the issue with the high beam not working. We want to make sure you are completely satisfied with your purchase and installation.
Thank you for bringing these issues to our attention, and we appreciate your feedback as it helps us to improve our products and services. We hope to have the opportunity to make things right for you.
Ordering was easy, shipping was fast. I got the high mount led rear lights that mount on the back hardtop of my jeep JL. Only issue is there is not much in the way of installation instructions for the wiring. But they look and work great, including the white reverse leds!
Dear richard,
Thank you so much for this fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service, so it's always gratifying to know that our efforts are appreciated by our customers. Your kind words are truly encouraging and motivate us to continue delivering the best possible service to all of our clients.
If you have any friends or family members who may benefit from our services, please don't hesitate to refer them to us. We would love the opportunity to help more people and make a positive impact in our community.
Thank you again for taking the time to share your feedback. Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.
The site was easy to go thru, buying was easy and shipping was fast!
Overview
LED Factory Mart has a rating of 3.2 stars from 736 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and fast delivery. LED Factory Mart ranks 20th among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear George,
We are very sorry to hear that you received your Bronco trail marker lights with stripped screws and that you're having trouble getting a replacement. We understand your frustration with the mismatched screws and the lack of a satisfactory resolution from our customer service team. That's not the experience we want you to have.
Please email us again referencing this review, and we will ensure that a complete replacement set of trail marker lights is shipped to you right away. We will also investigate why the initial response was to only offer replacement screws, as that clearly doesn't address the core issue.
We appreciate you bringing this to our attention. Your feedback is valuable, and we'll use it to improve our quality control and customer service processes. We value your business and hope to restore your confidence in our products and services by resolving this issue promptly. We want to make things right for you.