Overnight Prints

I'm very upset with the service I got from Overnight Prints (www.overnightprints.com/. I paid over $100 for overnight delivery because I needed my package by November 1st. When I checked on October 31, FedEx said the delivery wouldn't happen until November 4th. I contacted their support, and the representative promised they would make sure it arrived on the 1st. It didn't. My package finally showed up on November 4th, which was way too late because my event had already passed.

When I asked for a full refund, they only offered $30. I tried to escalate the issue, and they told me to submit a ticket on their site, which I did. The same representative (Shinell W) replied, and I haven't heard anything back since. There's no phone number to call, and their response has been terrible.

In the end, I paid extra for a service they didn't deliver, and I'm left with materials I can't even use. Very disappointing experience, and the customer service (Shinell W) was no help at all.

Not only am I disappointed with my experience, but actually shocked with how I was treated as a sad customer. I placed and order 6/25, and paid $25+ for fast shipping to get here in 3 days, but they didn't even ship my product until 6/28. Now I'm out of town, without the business cards I needed for the exciting last minute event I was chose to attend. So, so disappointing. And all they said was "Shipping dates are estimated." and that info is buried somewhere in their terms and conditions. They don't care or offer any help or sympathy. With so many competitors out there, definitely order your products anywhere else.

I received my business card form overnight prints. The quality is terrible. Cards are inconsistent, size doesn't match, cards even had white banner all around. On too of all that, there is no one to talk to. They don't have customer service phone

"Overnight" is anything BUT what this company offers. Projects have been consistently delayed without adequate communication. The customer service is virtually nonexistent. Ordering is easy. Paying is easy. Getting the product on time - ehhh...pray about it! Thoroughly disappointed with this business. The quality of the products I'd received in years past was excellent. I don't know if there was a management change or what but even a few times prior to the pandemic the service had started falling off. After a 2 year break I thought they'd be back on track so I tried again. I should not have done it. Now I'm two days away from an event scrambling to get a product that I was told was in production 5 days ago.

I would click zero if I could. Delivered late, horrible quality, cut with a dull knife, off centered print, wrong finish on the cards just for starters. These guys used to be great but obviously something changed. I have been asked to prove what the cards looked like twice. Each time I share the pictures, I must get put in a folder of "I DON"T CARE". End of story, the cards are horrible and countless times of reaching out and being ignored, I have had it. Picture for proof: The white cards are great and properly sized. The maroon card is the epic failure. 2nd picture is my proof. See any difference?

My order was supposed to be delivered today. I didn't receive any updates, so I reached out to their chat customer service. They stated that the order is still in production and they have no idea of the status. They told me to open a ticket. Horrible communication as I have to use multiple channels and they don't communicate proactively. I assume my order won't be here for the event I ordered it for. The lack of communication means I don't have other options since I didn't know in advance. I also have to waste my time tracking them down since they don't communicate anything. AVOID if you need something on time.

I used to love Overnight Prints. They were my "go-to" company for getting business cards.
My last two experiences ordering 3 different business card sets were a disaster. This latest order is now a full week late. Maybe change their name to "overaweeklateprints.com"?
The last time this happened, which was last year, they said they had a problem with one of their printers or cutters and I was upset but understood. This time it just showed me I need to find a new "go-to" company for cards.

I paid $60 for rush order 1-2 days. It arrived 3 weeks later. They completely botched the order. Sent me something far different than I ordered. They would not correct mistake. They would not refund me for delays. I spent so many days on the phone with them and chatting and just got sent in circles. So bad.

As a graphic designer, I used to use them for personal and professional purposes and refer others to them. NO more… their customer service phone number and "24/7 live chat" never work, and they reply two fulls weeks after you contact them by email (without an actual resolution, so you have to wait another two weeks after replying again). They messed up the rounded corners and the coloring in an order two months ago, and last month they delivered someone else's order to me. Weeks later, I have not received my order or any customer service assistance, which has caused a number of problems, including a huge delay in a mailing I needed to do and the added cost of having to order from another company while waiting for a refund (hopefully?) from here. STAY AWAY, it's not worth the risk.

If I could leave a zero star review I would. Not only was my product shipped over three weeks late, when it did arrive, it wasn't even the postcard I ordered. I received a postcard from another company. It took three weeks to get a response to my customer service request asking where my product was and my request for a full refund. I was offered a credit on $15 for shipping that had to be used on their site.

The customer service experience was deplorable and I feel this company is fraudulent. Not only did I not receive my product in time, I never received the product I ordered and approved via proofs and was refused a refund.

If you want reliable, accurate printing services, I would (and will be using) use a different company.