I've been a customer for many years and I'm highly disappointed at how they handled my most recent order! I am so upset! I've been doing business with them for many years. I can't believe what happened with my most recent order and how they've handled it more importantly! I have called in 3 times to speak to a rep and just for off the phone with a rep who refused to put a manager on the phone because it was after hours (even though they had me on hold To go speak to someone about whatever they had questions about). They cancelled my order! Which I didn't request. I placed my order on 3/23/17, it was suppose to arrive by 4/12/17 for an important event I was attending 4/13/17. I got an email from Overnight on 4/11/17 saying my order was shipped, when I called I was told the Machine broke down and it had to be cut elsewhere, but that they will call Arizona the next morning and find out if my cards were in fact ready and shipped so I can get them for the next day. I followed up the next afternoon and the rep said he hadn't called and would get back to me. I asked for a full refund for the inconvenience and he said he could only refund the shipping and give a credit for the next order. I had to go at the time and said I would accept that but would call back to speak to a manger at a later time. I got a call 2 days later saying they could overnight my order because I needed it. It was now the day after my important event so I didn't bother calling back and figured I'd just receive the cards... a week later (today) I decide to call again and had a rep who I explained I hadn't received my card and wondered if I could get a full refund for the inconvenience. She was quiet for a while and place me on hold. Came back and explained my order was canceled and I will receive a rebate in 5-7 business days! I didn't request for my order to be cancelled! I asked for a manager and after placing me on HOLD for the 3rd time (it was a 15 minute phone call... that just made matters worst!) she said no manage was available because it was afterhours! I'm livid. I've been doing business with your company for years and I don't know what is going on, but this is unexusable behavior! My order hasn't arrived a week after it was suppose to, I call to inquire and my order is canceled and can't be reversed! What am I suppose to do with that?!?!?!