OrnamentShop

I placed an order on 11-2-24 and reviewed the wrong item. I reviewed an ornament for someone else. I have emailed and texted several times and have never received a message back. I will not order from them again. I would like a refund including shipping.

I have bought Ornament Shop ornaments for all my children and grandchildren for about 8 years. About a $200 order each year. Ornaments were always received in a red velvet bag for presentation and for storage. Last month the order came with 1 red velvet bag. I emailed to ask where the other 11 red velvet bags were. They said they are only giving the bags for certain ornaments. I asked for the other 11 bags to be sent as good customer service for a steady customer because nowhere was it written that their policy had changed. They answered that now they are complimentary. I quoted the dictionary definition as "given or supplied free of charge" to the representative and told her to forward these emails to her supervisor. I also said I would put negative feedback and reviews on social media if this wasn't rectified. The last email I received stated:
"I apologize our processes have changed and now only the printed ornaments are receiving the red bags. The hand personalized ornaments no longer come with the red bag. I apologize for the inconvenience. Your order only contained 1 printed ornament therefore only 1 red bag was sent."
THIS MAKES NO SENSE WHATSOEVER. I WILL NEVER USE ORNAMENT SHOP AGAIN. POOR POOR POOR CUSTOMER SERVICE. Beware of their ignorance.

Horrible HORRIBLE customer service. I've ordered from them for 15 years for client gifts. An ornament I received this year was laughable - the writing was so bad it looked like my third grader wrote it. They refused to replace it despite my multiple requests. I will have to spend more money to buy a replacement elsewhere, because the quality is not anything I can give as a gift. It's embarrassing. Shame on them for providing such poor service. Find somewhere else to order your ornaments - they don't deserve the business. And you run the risk of getting garbage quality items.

Hello,
If you are thinking of purchasing from this company DON'T. Read how the Better Business Bureau ranks them. The company is ranked a D-. The reason is the company does not respond to customers. Get this, Ornament-shop. Com won't provide a phone number for order issues! If you email them they do not respond!
Buy from another company who stands behind their product and one that doesn't hide from the public.
Hope this post is read by a lot of people.
I will post on as many sites as I can. Please warn friends and family about this company
Thank you

I ordered an adorable customized ornament commemorating my daughter's first year of college. It arrived broken. When I tried the customer service link in my emails from them, it went nowhere...literally a non-functioning link. When I sent something asking for a replacement on their website, I received no answer. They are a scam -- DO NOT ORDER!

Attempted to place an order online and kept getting an error please try again later. Each time I tried again I didn't realize they were taking money off credit card. So they charged me 3 times which was $64.00 x 3 for the exact same ornaments. I emailed them right away to let them know what happened to get refund on all the extra charges, and they replied nothing they can do. I can't find a phone number to call, I'm going to try and dispute this with my credit card. Wish I would have seen these reviews first before ordering from them not impressed at all. Horrible company.

I received my order from ornamentshop.com today. I am extremely satisfied with the quality of the ornaments and was thrilled to see that they were really personalized by hand! I love seeing this being done by a real human and not a computer. I will be ordering again very soon.

Errors on the part of the company were never dealt with correctly. Tried to expedite my issue and no one would give me contact info. Was placing an order...during a sale...issue with website that got corrected 2 days later...went to place order...sale was no longer in existence and no one would help me get the sale price. Asked for free shipping to compensate and was told no. Asked to be in contact with next level and got no response. Other issue in December...personalized ornaments came with no personalization...credited back but one ornament was out of stock...no compensation. Offered to send ornaments back so they could personalize them... crickets. No one responded after that. I had been a customer for years. Next year I will seek out a different company for sure.

I have ordered from the ornament shop back in October. They said it would ship by October 20th. Now it is 4 weeks past the date it was to ship and still no ornaments. I have tried to contact them via email and I got one response stating they would look into it and get back to me. That was 3 weeks ago. I have sent several other emails and have not gotten a reply.
Don't waste you're time or money because you won't get your order.