They used to be ok, around a decade ago. We lived in an urban area and did not need to order online for many years. We moved and have tried them again recently and it was negative on each occassion. Some of the individuals working as representatives are deranged, abusive. These are unsavory individuals, who also do not know what they are talking about, don't care
Like many internet based businesses who in the beginning offer deals, appear to have honest and honorable representatives, after the profit margin grows and they have faked their way into getting a perceived customer base; they drop the deals and the service is poor / bad / abusive
I have been buying my supplements from here for years. They are always delivered in a timely manner.