This was the worst experience by far... rude customer service you get charge spikes out of nowhere and the new company machines that they bright are so bad the phone calls don't go through... I believe they are probably not doing very well... avoid
Jay assisted us with training and setting up our new voice mails. Our phone system is very intricate and although easy after Jay's instructions, we felt more confident in handling it. Jay, thank you so much for your patience and wonderful training!
Love that you can email technical support and they respond quickly. Generally, the few issues we have had over the years we have had service through Nexogy, they resolve the problem within 1-2 hours. We have had Nexogy going on 10 years; one of the reasons we've stayed with them has been their super responsive and very friendly technical and customer support staff -- on top of the great rates we get from them!
I am really impressed with Nexogys support team. Theyre always quick to respond if i have any questions or problems. Brandon is always patient, knowledgeable and walks me through any issue I need fixed. My phone lines are working great and Im very satisfied
CALLED customer service spoke a gentleman bye the name of Brandon Reyes and with a lot of knowledge my concerns were addressed swiftly. I highly recommend the services of this company. Professionalism and knowledgeable employees like this are what make a company strive and succeed.
Very reliable and high quality. Nexogy is one step ahead providing the most advanced technology.
Great service. Always trying to help you be more efficient with value added products.
Staff is super attentive and responsive.
Vanessa has provided exceptional service. She was very helpful, resolved our requests almost immediately upon request and was very attentive of any other needs we may have had.
Overall, I give her a 5 star experience.
Excellent Customer Service & attitude we're working together for the last 3 years. We love to work directly with Brandon, this guy is great, Vanessa help us a lot too. A- overall.
I've only used Nexogy twice and was not sure how to schedule or set up a "call in" line. Jay Gonzalez assisted me in the scheduling of a telephone conference and he was honestly amazing, friendly, patient and scheduled the telephone conference in less than five minutes. I am very satisfied with the service provided by both Jay and Nexogy. Will definitely be using them more often.
I have been a customer for over 4 years with nexogy. My office is using their hosted pbx service in ft lauderdale and two international locations and i have to say this is one of the most serious and responsible companies i've worked with. We have around 79 ip phones and of course we've had trouble one day or two, but their support and response time must be the envy of a much bigger at&t or verizon.
Keep up the good work!
Answer: I agree with the previous poster. Their technical support is completely incompetent. You have to speak in their language and even then they don't understand what the problem is. It's a complete joke.
Answer: Can you please call our help desk to open a ticket and solve your issue? Thank you!
Answer: Hello Gail, We offer cloud-based business phone services and by your question I believe you are looking for answering services that we do not provide. Thank you!
Answer: Service is limited to the US. Sorry for the inconvenience!
Answer: Can you provide the number you called from? We have no record of any call being placed on hold for this amount of time. Thank you.
Answer: Dear Sir/Madam, Can you kindly provide the phone number you dialed to reach our sales department? We have a team of 40 account executives and there should be more than 20 available at any given time. Please visit www.nexogy.com and provide us with your contact information. This channel does not provide accuracy in getting in touch with us. Thank you.
Answer: Cindy, Can you please contact our sales department through 1866NEXOGY2 or if you can kindly provide us with your contact information, we will be happy to help. I want to make sure you are looking for www.nexogy.com services which offers cloud-based phone systems for companies and not www.solollama.com which was our consumer services division that we sold last year. Thank you.
nexogy has a rating of 3.8 stars from 220 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with nexogy most frequently mention customer service, phone system and support team. nexogy ranks 4th among Telephone sites.