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nexogy
Questions & Answers

220 reviews

Here’s what buyers have asked with answers from nexogy staff and previous consumers.

7
questions answered
0%
answered within 1 day
Question:

"Alex S." and "Mack E.", nexogy has been in the telecommunication business for more than 10 years providing services to more than 30,000 customers nationwide. I can assure you we are definitely not liars and that our customers receive good quality telecommunication services. Maybe your experiences with our services were not good, after all we provide cutting edge technology services sometimes difficult to understand. We strive to provide excellent Customer Service and can provide you with thousands of good reviews. Actually, 85% of our new customers were referred by others. Regarding the agreement for Advanced Phone Systems for companies, they can be signed for terms of 1,2 or 3 years, it is the customer's decision. We stand behind the quality of the services we provide. Feel free to contact me directly if you would like to review your specific case further. Best regards, Felipe Lahrssen, Chief Operating Officer.

Answer:
I agree with the previous poster. Their technical support is completely incompetent. You have to speak in their language and even then they don't understand what the problem is. It's a complete joke.
By Mack E., over a year old
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Question:

I am trying to login to nexogy through the app on my cell phone. it keeps says server error. what does this mean?

Answer:
Can you please call our help desk to open a ticket and solve your issue? Thank you!
By carlos l., over a year old
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Question:

How does the system work? When someone calls me, you answer, then eMail me the message?

Answer:
Hello Gail, We offer cloud-based business phone services and by your question I believe you are looking for answering services that we do not provide. Thank you!
By carlos l., over a year old
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Question:

Is it works in India? What is the procedure

Answer:
Service is limited to the US. Sorry for the inconvenience!
By carlos l., over a year old
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Question:

I STARTED THIS CALL AT 1:15 PMIT IS NOW 2:50 PM CENTRAL TIME I CANNOT IMAGINE WHAT CUSTOMER SERVICE HOLD TIME IS. THIS IS JUST SALES

Answer:
Can you provide the number you called from? We have no record of any call being placed on hold for this amount of time. Thank you.
By carlos l., over a year old
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Question:

WE ARE TRYING TO GET SERVICES. I AM LOOKING ELSE WHERE I HAVE BEEN ON HOLD FOR ALMOST HOUR AND HALF AND NOONE HAS ANSWERED THE PHONE. YOU NOT GOING TO GET NEW COSTUMER THIS WAY. AND YOUR RECORDING KEEPS SAYING YOU GIVE THE BEST CUSTOMER SERVICE IN THE INDUSTRY. I LIKE TO KNOW WHO U SLEEPING WITH TO SAY THAT. THIS IS JUST THE SALES DEPARTMENT I AM ON HOLD WITH. IMAGINE CUSTOMER SERVICE HOLD TIME

Answer:
Dear Sir/Madam, Can you kindly provide the phone number you dialed to reach our sales department? We have a team of 40 account executives and there should be more than 20 available at any given time. Please visit www.nexogy.com and provide us with your contact information. This channel does not provide accuracy in getting in touch with us. Thank you.
By carlos l., over a year old
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Question:

Hi, I would like more information about your services. My sister has a phone with your company is a number from Colombia, but she lives in usa. How can I get a service like that?

Answer:
Cindy, Can you please contact our sales department through 1866NEXOGY2 or if you can kindly provide us with your contact information, we will be happy to help. I want to make sure you are looking for www.nexogy.com services which offers cloud-based phone systems for companies and not www.solollama.com which was our consumer services division that we sold last year. Thank you.
By carlos l., over a year old
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