Netgear

I called customer support about a router mesh system for my home, and I get a guy pretty much from a foreign country. I cannot understand what he saying, and on top of that didn't know anything except for what he was reading on knew more than he did, which is absolutely terrible, but I guess that's the way things are today. Nobody really cares about customer support one iota whatever I hope you go out of business you'll be ashamed of yourself. P

Being a retired System Engineer I must say that Netgear has the worst support I have ever had. First of all technical support is Level 0 and they pretty much read from a script. They ask you the same questions numerous times without listening to what you said. When you purchase a Netgear product you are pretty much on your own. Better off purchasing from Amazon because at least you can send the product back for an exchange or credit.

According to net gear in order for their routers to work you have to purchase security. So reluctantly I did only to find out there's no record of my payment even thought I have an Invoice but no security, sent screen shots of invoice phone logs and dates still nothing Very disappointed, had to switch to a whole different router. Big Headache

I spend hours for two days with an extension problem and finally after two hours with support did determined that the extensor was defective due to it overheating. I was told that another department would send me an email to get a replacement and after six hours and three calls to customer service was told that that department was not answering its phone so they would send a third email. Customer service initially said the email would arrive within two hours then within minutes.

Netgear is super efficient at collecting money for every single device technical contract (cable modem, router and extender) but stonewalls when a replacement is needed. No wonder they have such a low overall rating. And their system seems to have a frequent breakdown rate compared to other systems I have had in the past.

Purchased this Netgear Nighthawk ac4000 3 years ago for over 350.00 dollars but it's really NOT MINE. Moved and have a new ip address and Netgear wants to charge me the cost of a NEW router to get mine unlocked with spectrum. They hold the item hostage making it unusable if you don't pay them.
I told the tech their company is BAD BUSINESS...it's like I buy a car and if I move then the car becomes unusable! Lmbo! WHAT A SCAM!
NEVER WILL PURCHASE ANYTHING FROM THEM AGAIN.

Ridiculous that support ends after 60 days unless you pay.

I have an orbi mesh system and it worked great until a couple months ago. Can't get support without paying for a subscription. Can't figure out how to get my money back.

Waste of money.

My Nighthawk Router Modem Combo stopped working, so I called Netgear Support. The agent told me that if she was able to successfully get the unit working, I would be charged for a service plan ($139.99) but that I would NOT be charged if it was not operational while on the call. She charged my credit card before hanging up, saying it was going to work as soon as it finished re-booting. It did not. The unit was dead after less than two years. I called back and requested a refund. The associate said he would process it but it might take several days to appear on my credit card statement. After two weeks, I called back and explained the situation. Netgear is refusing the refund. They lied and defrauded me out of $139.99 Please don't support this company!

I updated the WNDR4300 router firmware to V1. 02. 104 yesterday and now I am unable to log in to Netgear Genie ios app. I posted on Netgear community forum but no solution. I am able to log in to website and Genie desktop for windows 10. Seems to me there is a bug with ios app. I have been thinking of purchasing a new router since I've had this one for over 5 years but it will NOT be a Netgear. I've been unhappy with their customer support from the very beginning.

Very rude customer service, they not helpful and they hungup on there customers, they don't honor wat they say and you have to wait so long on the phone and you get someone that wont help and you won't understand him
Hope management look for this other wise the company will go down