Norwegian Cruise Line

SNEAKY AND DISHONEST! When I paid a $250 deposit for a sailing - a full TWO years ahead of departure - NCL did NOT reveal that what I was about to purchase was NOT refundable. WHAT CROOKS! I cancelled 2 days later and NCL KEPT THE $250. DO NOT BOOK A CRUISE WITH THESE THIEVES!

Ever since cruise Norwegian lines introduced the conveyance of 20% tipping charged directly to your card there is no more incentive for the crew to provided excellent service because they already receive there tip.
Now days tip is cruise lines payment for the crew. 15 minutes wait to get a drink in the bar, for which you paid and tipped for. Lunch time 10-15 minutes walking around buffet dinning room looking for a clean table, while crew assembled in a corner having a pow wow, laughing ignoring guests.

I think it's crazy that due to weather the airlines cancelled our flights, there was no other way to make the ship. Close to $5000 dollars worth, and we can't even get a credit. I would love it if management would do something about this, cause time is to hard to lose all that money. Left a bad taste in my mouth, We're looking forward for this trip Res#********

My wife and I booked our cruise to celebrate our 40 anniversary. Most times I book myself but this time I phoned Norwegian to book all flights transfer etc as our 40 anniversary did not want anything to go wrong. Well everything did, ship Norwegian epic leaving from Rome sailing 12/01/2023. The guy that helped us I say that lightly gave us 56 minutes from our local flight to the international flight we made it our luggage did not. Eight days before we got our luggage on our flight home we had to pay a additional 60 us to get our damaged luggage on the plane. What did Norwegian do for us gave us 100 each for a future cruise will never cruise with them anymore. This was our 7 cruise with them no more.

We booked a Christmas cruise Dec 2022 and Norwegian lost one of our suitcases at the point of embarkation. I tried for the next 7 days to follow up with customer service but they never found my luggage and only gave me a small pouch with a toothbrush, toothpaste and a small comb. I finally received a denial for my claim March 2023.

I've been going back and forth with this cruise line for months via email for a refund I made on the cruise for an excursion that was never attended because their was bad weather and are cruise was cut short. I spent $600 for a dolphin excursion that was never attended, however they refuse to refund me. The cruise $#*! itself was over crowded / this was one pool for the entire ship so you couldn't even swim. The rocky ship was so bad to the point where you felt you were drunk and going to vomit. I am so disappointed, I will NEVER book with this cruise line again.

I called and told the NCL air program the timeline and stated that we would like to arrive in Rome 2 days before we will leave on our cruise. The said ok and they totally ignored what we spoke about and put us in Rome two hours before the ship leaves. At this point when calling them about the issue they would not give any explanation and refused to speak about it. We have not left on the cruise yet but we will never cruise with NCL again.

I attempted to get information via chat on a cruise price. The agent response was unprofessional. In one chat I asked if there is senior discount the agent responded "sir we would go out of business". Later, I attempted to ask about a price, I was told by an agent "sorry, can't help you. I can't see your screen". A simple no or a simple let me get the itinerary to check it out would of do it.

We have not even left yet and it's been a goat rodeo. Trip is June 5th 2024. It is advised as going to Venice. Do not believe it. 5 months out prior to leaving, after you have spent $9,000, they send you a email stating the port in Venice can only handle so many large ships. So we are not going to be in Venice only to go to airport to fly home. You mean to tell me they didn't know this before, since they run this trip yearly. BULL. False advertising if you ask me.
They tell you one thing your travel agent you another.
I can't wait to give you a follow up after the trip. It should be a doosey.

We were promised we would get checked bags for our flights included, shuttle to and from the port, and gratuities were included. When we checked in for the flight we were told that checked baggage is not included. When we left the port to go to the airport they charged us more. We paid when leaving the ship so we had a zero balance and 4 days later they took almost $200 more from our debit card. Nobody can tell me what it's for.