Carnival Cruise Lines

We were suppose to leave on a cruise on January 5th 2025. We were unable to make it due to a very fast moving snow storm that dumped close to a foot of snow and ice, and 30 to 40 mile an hour winds. We changed our fligt to leave Saturday evening in stead of Sunday morning to avoid the storm. This flight got canceled and rescheduled for our original flight Sunday morning. That flight got canceled a few hours later. They rescheduled us 2 more times, and those flights also got canceled also. We tried flying into Cozimel and there were no flights available. We tried flying into a couple of other airports, an no flights were going out. All we are asking for is this money to be applied for a future cruise. We have been cruising with carnival for close to 20 years and feel this cancelation was totally out of our control. We tried everything possible to make this cruise.

My husband and I were SO excited to go on our FIRST cruise ever with my best friend and her hubby, who I had never met. It was going to be a celebration of her 40th birthday. My BFF and her hubby had been on other Carnival Cruises in the past so they set everything up under their acct.
On the day of the cruise, my hubby and I flew to LAX from Seattle (~$1000) where my BFF was picking us up to take us to port. They drove 4 hrs from Las Vegas that morning. Everything was going smooth and our flight arrived about 20 min early to LAX. It was 12:30 PM and the boat was set to leave port at 4pm. The port was only 40 min away from the airport so we were making great time. We would arrive early with plenty of time to get situated before the boat left port…or so we thought.
Turns out that the address of "Carnival Cruise Lines" from LAX brings you 40 min the wrong direction (1-1/2 hours from actual port). None of us knew this as we had never been to this port before, nor do we know our way around the area. We discovered this was not the correct address only when we arrived at the wrong place.
Long story short, we arrived to the port at 3:07pm just to find out we missed the closing of the doors at 3pm! We missed it by only 7 minutes! 7 minutes! The staff at the port told us there was nothing we or they could do for us. It's a federal building due to customs and they cannot make any exceptions. It was sickening. We were all devastated.
We contacted Carnival and they won't issue a refund for any of it, aside for maybe some taxes and fees.I understand closing the doors and not allowing people to pass after a certain time but I feel like Carnival should at least refund a portion of the cruise amount because we weren't even able to board the cruise we had prepaid for! I don't get paid time off of work so in addition to the money lost from the cruise/flights, I'm in the hole by much more from taking time off from work that I cant make up for now. I'm sad, sickened and never want to book a cruise again, especially one with Carnival. Also, after all of this, looked everywhere for the correct address and it was not listed on tickets or the fine print info provided with the ticket

Same food every night which tasted terrible. We had a storm and they never warned us. Deck flooded people were in pool and ship tilted and all water came out. My mother almost got hit by rolling table and they didn't care. Water park was slippery kids sliding all over my daughter fell and hurt herself, They had the guts to charge her for medical for $325. They over priced, credit cards frauds. My advise go somewhere else!

Currently struggling with carnival and will never book with them again. They lost our payment, after 5 phone calls we have to cancel the payment with our bank and resubmit a payment. It was their issue yet I'm the one doing the work on getting it sorted out. Beyond ridiculous that they offer no compensation for me having to spend hours on the phone dealing with their problems. DO NOT BOOK with them. Lots of other options out there.

Oh my God I hate the smell of that ship.level 1 smell like a fart and urine the whole time. Couldn't wait to get off that ship.how could it be right to have Ppl sleeping in that smelly place. Music when good.buffet was ok.but God damn.that speciality restaurant so disgusting.very unhappy customer.

We went a whole week without our luggage. It was left at Carnival's terminal in new orleans we left on january 8-13! We received our luggage 7 days after we came home. I have not received a phone call or anything from carnival cruise. I have sent several emails this last email I sent today. I told them I was irate! All I get in return is carnival cruz received your email! Can you imagine being on a cruise for a week with nothing! All they gave me was 50 bucks a day to buy stuff in the gift store to wear. They don't sell under clothes, They don't sell shoes to do Excursions, They don't sell all this stuff I needed to do off the boat it was $65 alone For toiletries! Post in a picture of my luggage. That came back a week after we were back from our cruise. It is soaked and wet everything was frozen on the inside due to the weather!

We chose the carnival celebration because of its roller coaster and it was broken the whole week. The kids were so disappointed. Guest services couldn't even care in the least. Also my daughter won a voucher in a raffle for the spa and the spa manager said she could only use it for a few certain things. It was $75 so we didn't use it. Also there were people smoking on the balcony's and we couldn't sit out much. We paid a lot for our 1 week a year trip and felt very let down. We will be going back to Norwegian

I returned from a cruise on the carnival valor on March 19,2024 and was shocked at the charges they put on my debit card. I put $500 cash against my charges while onboard and it is not reflected. I have been trying to contact customer care since I returmed home to no avail. Its amazing how easy it is to contact them before sailing but impossible to contact them post cruise. I am trying to get an itemized statement of my charges and an adjustment for the cash I paid that does not show.

Hello
I am writing to ask for consideration do to emergency surgery. I have been diagnosed with collapsing hips.
I received the news Jan 11th 2024. The doctor says there is no way possible to travel after surgery. This has
Come by surprise leaving me unable to walk without a walker. We plan on still taking a cruise as soon as I can travel. We were penalized $600 for cancelling. We are platinum guest and have been cruising with carnival for years. We do not want money back, but if possible let us use the money toward our next cruise. We feel the penalty is unfair in our circumstance as there will be no loss to your company because we are still coming just at a different time.

Jeff and Karen Grunder Platinum members
Booking number Z4L1D1 Pin # 1122 Freedom boat

We went on the Conquest. Everywhere you walk, you smell marijuana. They have a no drugs allowed policy, however it is clearly not enforced. You cannot enjoy anywhere outside your state room without smelling it.
Also, the amount of ratchet people on this ship is disgusting.