Nature Hills Nursery

I ordered on 2/11/25 from Nature Hills an Scentimental Floribunda Rose tree for $169 from Lisa. I just got it and it's a DORMANT, DINKY, tiny rose tree. Lisa told me it was going to be 3-4 ft tall. This tree was only 2 and 1/2 ft tall! I feel that I've been shortchanged for the high amount I paid! I bought two different rose trees from her@$209 each and I told her to hold off sending them to me and that I don't want dormant trees! She said that the trees will not be shipped until May 1st to me. If they send me two more dinky trees, I'm going to refuse them and tell them to send them back and it's the last time I order from Nature Hills!

In early Sept I place an order for 4-5 plants. Was told it would be a week to 10 days. After the 10th day i contacted Barry who stated that the weather was to hot to ship so it would be a little while as it gets cooler.
At that time the daytime was in the 80 to 90 degrees. After another 2 weeks which is now September 20 all most a month since ordering. I asked for a delivery estimate, and he could not give me one, just SOON.
I asked to cancel, and he said there is a charge for cancelling 20%. I asked for a store credit, and he said OK. Look for an email with a coupon. 5 days later no coupon called again and funny I got the coupon in 2 days. As it was now October and cooler like 70s daytime 60s night time I used the coupon ordered different plants and was told 7 to 10 days delivery. 12 days later no plants and got the same BS. Weather conditions not right for sending. On October 30 I told them keep the 20% (for what no plants?) Just refund the rest. And was told about 2 weeks to get it put back on my account. What a SCAM. Went online to Lowes and found the same plants I wanted. Ordered them and got delivery in 6 days and all were larger and cheaper. I wonder how many time I'll have to call for my refund. Please save your money and time and look else where.

I ordered trees about a month before the appropriate planting season for my location. I am now at the end of that planting season and the trees still haven't shipped. I have called every week for the past month, they are still unable to provide an estimate on when the trees will ship. I expressed a concern that the trees will likely not have time to establish a root system now before the hard frost in my area and will likely die. However, despite this I have been advised that I will be charged a 20% fee if I cancel, despite purchasing the 1 year warranty. I do not recommend using this nursery.

Wanted a bonanza peach tree. Couldn't find them anywhere. Found it on their website. Bogo sale was going on. The thing is when they do bogo, you can't get one plant. It automatically adds 2 plant.Both arrived without any protection. Still planted them. Both didn't show any growth after a month. Emailed and sent pics, was told to wait. Another 3 months later zero growth.emailed - replied with circumstances happen, you get 50% of plant price. Ok. Since you got on bogo - now you need to order 2 plants more ( they do only item to item replacement) + pay for shipping. Why do they get to decide how we use our 50% of the money?
I think they are doing this as a scam. If you paid for the extra warranty, you get good plants. If you don't pay for that you get subpar plants and you either pay them more and more as they die or people just give up not wanting to give them more money for low quality plants. Win for them both ways.

Placed my order on 06/29/24, it is now 07/28/24 and still nothing. Nothing on an order that was to ship in 7-10 days. Whenever I open a ticket( how you contact them) I get the same response,
Be patient, blah, blah, we'll ship as soon as we can. What a crock. Buyers beware!

Ordered 29 inch Canadian Hemlock. Came in very leggy and not full. Called customer service several days later and was told I only had three days to report this. Otherwise to replace, they would only cover 50% of cost. I was also told they DO have fuller trees. However, no explanation why I was sent one that is clearly not. Was told I would be called by someone higher up. It has been almost 4 days and no call back. There are other incredible nurseries with impeccable customer service.

After several weeks of not receiving my order, I asked to cancel it as it was still in "processing" and I wanted to get plants in the ground. I was told there is a 20% fee for canceling which I still cannot find in any fine print of ordering so it must be well buried. They said they were waiting until it was warmer to ship, which is also not clearly listed anywhere on the description of the product. So I waited another full 2 weeks to receive, well after we were not having any frosts predicted. Just received the dwarf boxwoods today and for $50.00 each they are only just slightly bigger than a can of diet coke. They also arrived with loose bags around the pots so all the dirt was all over the box and none in with the roots. Ugh. So very disappointing. If I could give 0 stars, I would!

Everything I ordered was in excellent condition and all are doing well. I would and did recommend Nature Hills to my neighbors and family. I also found shrubs/plants I could not find elsewhere. I especially like native shrubs for the mid atlantic region and will look for more.

Ordered a few trees and plants and everytime packaging is nicely done. Customer service is better than most online nurseries. However, the last order wasn't as nice as I expected it. The tree looked very stressed and ha many burnt leaves. And the shipping took awhile before it left the nursery.