Over two months ago I ordered some products from this company and they have not sent it. I have emailed customer service repeatedly demanding the product or a refund and I get no response, these people are thieves and the founder should be prosecuted.
I ordered bio-freeze, was told very quickly that because of the customers wanting it they were short on supplies. The money was taken out of my account. I have seen several phone numbers, none of which you can talk to a live person, they just direct you back to the web site. The web site said they needed a password # from me, I asked to have one sent, they never replied. I have been waiting for over a month. A bunch of crooks!
Though myvitanet.com seems to have the lowest prices for its products expect to pay a high price in patience and frustration due to poor customer service and lack of product.
If you would like to receive your items in a reasonable time then you may want to seek another company to fulfill you needs. Paying a higher price to get the things I need quickly is preferable. Avoid myvitanet.com if you are able to.
I was scammed after ordering a product. I noticed on my bank account the credit card was used for the Pa Flower Show. I called the bank and started proceedings to reclaim my money. What a shock to be scammed by what seemed a legitimate and helpful website. It is no longer in use. I hope the Feds got him or her or them. Next time I'll do my homework a little better. I did get my money back and he didn't have further use of my credit card as I changed it. If the people who scam would put their smarts to use by doing good the world would be a much better place, don't you think?
Maxinep
Author Kathryn.
I ordered bio-freeze. The money was taken out of my account. I have seen several phone numbers, none of which you can talk to a live person, they just direct you back to the web site. The web site said they needed a password # from me, I asked to have one sent, they never replied. I have been waiting for over a month. A bunch of crooks!
I ordered from the in August 2011 in which they responded to my emails. After 2 months of backorder they agreed to refund me. I have contacted them 6 times since then and cannot get a response or my money back. My bank states that too much time has passed for them to do anything. I filed with the BBB and they did not get a response from them and can do nothing further. According to the BBB site they are listed under My Health Pro.
I pleased an order of over $160 with this company on August 24,2011. I have yet to receive the order (it is now Sept. 14th). I have contacted them through their "customer service" online 3 times and have not received a response. I called their 1-800 number and got referred back to their unresponsive website "customer service". I used to order from this site. I will never order from them again.
I went online to My Vitanet.com to order pain med Bio-Freeze in roll-on. The bank decucted $37.00 from my account June 18, but I received no confirmation by e-mail of either my order or of shipment. You cannot reach them by telephone, and when I go online to them, it says my e-mail address is not valid. What can I do?
Accessing the website on a Saturday on the west coast trying to buy some LEAF CBD products. There is NO WAY to actually move the product into the cart. How is that even possible? Support phone # not available on weekends so no way to get any help. Your product is out of stock at the local Natures Grocer. Love your product, your customer service basically says SCREW YOU and offers no help at all. Apparently your owners are using up all the remnant THC and lost in a fog. So, so bad.
Placed an order over a month ago and still have not gotton it... Has to be the worst site on the net. They have a 800 number that leads you to no one and just directs you back to there site.
Also the 800 number message says that you can have a customer rep contact you in 24 hours but after you send the e-mail it pops up with in 3 to 7 business days...
WARNING STAY AWAY! Unlees you want to pay for a product that you might never get...
Overview
Myvitanet has a rating of 1.2 stars from 32 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Myvitanet most frequently mention customer service and credit card. Myvitanet ranks 235th among Nutrition sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members