myPOS

Dear myPOS Team,

I am writing this letter to provide my honest review regarding my experience with myPOS services. While your platform offers convenience for managing business payments, I have encountered certain issues that I believe require immediate attention.

1. Unjustified Deductions:
During my transaction, a deduction of €124.01 was made without a clear explanation. This amount was deducted as a fee from a €5000 transaction, and when I requested a refund, I was informed that I needed to deposit an additional €124.01 to process the refund.

2. Lack of Transparency:
There was no prior notification or detailed breakdown regarding the deduction and its impact on the refund process. This has caused significant confusion and dissatisfaction.

3. Customer Support Challenges:
While I attempted to seek clarity through customer support, the responses were either delayed or did not sufficiently address my concerns. I believe better communication and transparency could help improve the customer experience.

I strongly urge myPOS to review such policies and implement measures to ensure transparency and fairness in your processes. This would not only improve customer satisfaction but also strengthen trust in your platform.

Thank you for considering my feedback. I hope to see positive changes and improvements in the future.

This company target small businesses but then make it impossible to actually open the account. They keep asking for the same information over and over again. You can never get through on the phone. Over 3 weeks since buying the card and still no account.

Save the hassle and don't bother

mypos.com
Do not recommend this company, slow service if anything comes up and was just a waste of time for me. Save yourself the waste of trying to open an account with my pos and use find other services.
Bought the Card machine and then need to resend it to them as they refuse to open an account so that I can use the machine.
So they have had my money for 3 months for the card machine... Stay away from this company.

This is a Fraud, stay away!
This is a Fraud, stay away! Bulgarian SCAM! If you buy the "service" there, you can be sure, after few months, -no service, no money, nothing. During the first few months of the work, this fraudulent group will hold the part of your money from EVERY transaction ( withheld amount). mypos.eu will provide the "bulgarian guarantee": after 180 days (?) of the hold, your money ( withheld amount) will be forwarded to your account. Never trust! The Lie! 200 days was passed!, 27 attempts without success, 119 requests,- is not possible to receive your money back. Never trust for mypos.eu! Run away, keep your money!

I thought of being their client and regretted at all that I had started.
For more than three weeks they send me to send them documents and more documents to answer their questions and then after two days of waiting send the same questions and requests to the same documents again. Ignore your explanations and answers, the response in customer service is terrible. Every day you are assured that this is you will get the approval and then two days later you are asked for more documents. If this is the way they work now I don't want to think what will be later.

In short this Company is an absolute nightmare to deal with because of its admin processes and regulations in place.

For 1 Email Address change request, i had to provide them with:
1. Full Name the Account is under
2. Company Name
3. My Company Registration Number
4. My current email
5. My Country Id card

And after i provided everything they asked for more and here is comes:

6. My Account Id Number
7. Once more company name and to what email.to change ir to.

And it goes on.

But not enough of that.

To top it all off i had to once more be on the Phone to them to verify everything again, wasting another 5 minites of my time.

I hate this company and would not recommend it to anyone!

I've been working with mypos for over a year and I'm very satisfied, they have great customer service and I've never had any problems other than it's super easy to work with.

A friend suggested looking at MyPos as we were using izettle. After doing some research I bought 2 MyPos Go's from amazon where I found the best price. Rates were 0.99% so much less than I was paying with izettle, almost half! I opened my account which was fairly easy, I had to provide some proof of identification as you would expect. Been using the system for a few months now and I have to say I'm impressed. The app is so easy to use, I've added over the phone payments now which is a big help. One machine is mobile with deliveries and having a built in sim is so much easier than having to connect to my phone each time. I use the debit card to pay suppliers all the time now, I can take a payment and spend it straight away again so much better than my previous setup. We haven't had any problems but when I had to contact MyPos with a question they were great, got straight through and got an answer in minutes. I can highly recommend MyPos, wish I'd switched earlier, great system and so much cheaper.