website thubmnail of Miss Holly

Miss HollyReviews 59

3.2

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Miss Holly?
grey star
grey star
grey star
grey star
grey star

Miss Holly Reviews Summary

Miss Holly has a rating of 3.2 stars from 59 reviews, indicating that most customers are generally satisfied with their purchases. Miss Holly ranks 137th among Women's Clothing sites.

service
4
value
4
shipping
4
returns
3
quality
4

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
Follow Asmar E.
Unfollow Asmar E.
Share Review
Report Review

DO NOT SHOP FROM THIS STORE
May 5, 2024

I purchased a black Diana dress for my nephew's wedding but they sent a white one, clearly, I can not wear this for a wedding!I tried to contact them multiple times no one got back to me I had no answer! Still waiting! I will never shop from this store again.

Date of experience: May 5, 2024
Australia
1 review
1 helpful vote
Follow Jenny Z.
Unfollow Jenny Z.
Share Review
Report Review

Well, let me talk about my bad bad experience with this company. I ordered a customised dress and paid in full amount 20 days ago. And I was just trying to talk to them 3 days ago as it's been almost 20 days, and I want to know how it went with the dress.
Unfortunately, there was only a few response, even though I tried my best to talk to them ( Facebook, Instagram, emails and phone calls) but nothing has been resolved. I am so mad that I don't think I can get my money back or get my dress by my wedding day.
I ordered it on 05/05/2021 expecting it would be arrived before 12/06/2021. At first, the customer service was so keen to respond before I paid. However, They stopped responding right after I paid. They are such scammers and rippers! I saw another review saying that he/she already filed a complaint against them. I don't know what to do … and who can shut them down…
All the positive reviews were in 2017-2018, so I highly doubt whether they are authentic or not. They didn't receive any positive reviews from last year, geese, I never encountered such a problem at all in AU!

Date of experience: May 25, 2021
Australia
1 review
1 helpful vote
Follow Elfirda E.
Unfollow Elfirda E.
Share Review
Report Review

I bought a dress from this shop last month. After trying it on, deciding that the dress wasn't for me, I initiated a return request to obtain a refund. I posted the item back to them the next day through Australia Post Express Post (at my own expense). The tracking number shows that the item was received by the vendor two days afterwards.

Their Refunds & Returns policy states that all refunds are processed within 14 working days from receiving the item. After almost two weeks not hearing anything, I contacted them to follow up. I have tried multiple communication channels (emails, phone call, and Facebook message) but receive zero response.

Their Refunds and Returns Policy Refunds & Returns policy states that customers have 30 days to return our order and they can provide an exchange, store credit, or refund, no questions asked. However, I found that the reality is so far from that statement. Yes, they did not ask any questions, but you also did not respond to any of my attempt to resolve the issue. The radio silence is deafening. As a customer, I have done everything right by their policy, so I am just asking for them to return the courtesy. They were responsive up to the point where they have to give me my money back.

I have sought a dispute from my Bank to reverse the transaction as well as lodging a formal complaint with NSW Fair Trading. I hope this business gets shut down as what they are doing is highly unethical. Please stay away from this shop.

Date of experience: October 14, 2020
Australia
4 reviews
26 helpful votes
Follow Shelley B.
Unfollow Shelley B.
Share Review
Report Review

Gutted - Never Again
December 16, 2019

Never had a problem with the store until last week.
Ordered a dress with express post to have it arrive before my event.
Dress wasn't shipped and told a week for a refund for their stuff up.
So now I have to fork out more money to try replace what wasn't send and wait for my refund to finally appear back in my account.
What should have been a pleasant and easy transaction has turned into an utter nightmare.
Sorry but you've lost a once great customer.

Date of experience: December 16, 2019
Arizona
1 review
1 helpful vote
Follow Amanda B.
Unfollow Amanda B.
Share Review
Report Review

DO NOT WASTE YOUR MONEY
January 12, 2019

DO NOT ORDER FROM MISS HOLLY THE LABEL THEY TAKE YOUR MONEY AND NEVER RESPOND OR SEND YOUR PACKAGE! I ordered in September and they still have not sent my dress or responded to my e-mails!

Date of experience: January 12, 2019
Australia
1 review
0 helpful votes
Follow Olivia M.
Unfollow Olivia M.
Share Review
Report Review

Worst Customer service
September 5, 2018

I have placed my order and they are not responding to non of my email. Someone called me and said they would let me know by the end of the day and here I am still waiting for a retune from them!.

Date of experience: September 5, 2018
Australia
1 review
1 helpful vote
Follow FAITH K.
Unfollow FAITH K.
Share Review
Report Review

REFUND
July 29, 2018

THIS SITE NEVER REPLIED TO MY EMAILS OR CONFIRM THE ARRIVAL OF THE DRESS THAT L RETURNED DUE TO FITTING.NO REFUND AND VERY POOR COMMUNICATIONS. I HAVE JUST LOST MY MONEY FROM THEM

Date of experience: July 29, 2018
Australia
1 review
1 helpful vote
Follow Chelsea K.
Unfollow Chelsea K.
Share Review
Report Review

A++ experience
July 8, 2018

I ordered the while jumpsuit for an event and I love the garment! The outfit fits me so well and the quality is amazing. I will definitely be ordering from them again!

Date of experience: July 8, 2018
Croatia
1 review
1 helpful vote
Follow Gabriela P.
Unfollow Gabriela P.
Share Review
Report Review

I am delighted with the looks and quality of the dress. The dress is made of a lot of material and is so sturdy and comfortable. I am very pleased with the communication from staff from Miss Holly the label company and if I need to dress again I will definitely contact them. You will not be sorry if you decide to order a dress from them. Praise! I am thrilled!

Date of experience: July 4, 2018
Australia
1 review
1 helpful vote
Follow Nalil y.
Unfollow Nalil y.
Share Review
Report Review

An amazing dress
July 5, 2018

I ordered an amazing dress from miss holly that was first time. At the beinging I thought it's horrible like others website but unfortunately when I received my order it was an amazing and really love it. The size was the best and about the colour and the shape of dress was an awesome for me. When I wear my dress I look like a queen. I would say big thanks for missholly for an Amazing clothes and I really suggest people to try that website

Date of experience: July 4, 2018
Australia
1 review
0 helpful votes
Follow Jessica G.
Unfollow Jessica G.
Share Review
Report Review

Fashion Dress
March 30, 2018

Very impressed with the delivery, fit and quality of the Diana dress I ordered recently from Miss Holly the Label. I was so happy with their customer service, the website was easy to navigate and given my experience I wouldnt hesitate to recommend Miss Holly for their excellent online fashion service.

Date of experience: March 30, 2018
Australia
1 review
15 helpful votes
Follow Kaitlyn S.
Unfollow Kaitlyn S.
Share Review
Report Review

Beautiful
March 29, 2018

My awards dress was so beautiful. The lace off shoulder was stunning. It fit perfectly and I felt amazing! Thank you missholly!

Date of experience: March 29, 2018
Virginia
1 review
0 helpful votes
Follow Callie S.
Unfollow Callie S.
Share Review
Report Review

Absolutely Perfect!
March 9, 2018

We ordered 8 dresses from Miss Holly for my twin sisters wedding and everything was SO a perfect. Their team was so accommodating with our custom order and extremely helpful! The quality of the dresses was amazing. We received so many compliments and my twin sister was beyond happy. There was no way to not look flawless in the dresses and we killed it as bridesmaids thanks to miss holly!

Date of experience: March 9, 2018
Australia
1 review
1 helpful vote
Follow Samantha M.
Unfollow Samantha M.
Share Review
Report Review

Quality meets Style
March 8, 2018

Absolutely in love with Miss Holly the label I bought the Koi Playsuit in white for Christmas last year and just fell in love with the quality and how well fitted it was, I ended up buying the playsuit in black for a hens party just recently. This label is so easy to recommend to friends that the bride of the hens party bought the beautiful Stella playsuit, which she looked flawless in

Date of experience: March 7, 2018
Australia
1 review
0 helpful votes
Follow Shivani V.
Unfollow Shivani V.
Share Review
Report Review

Perfect fit
December 15, 2017

I love every dress I buy from here and always have a perfect fit. The styles are so unique to the label and have such a modern vibe. Also love how friendly customer service is whenever I have a question. Thank you guys so much!

Date of experience: December 14, 2017
Australia
1 review
0 helpful votes
Follow Jacquie T.
Unfollow Jacquie T.
Share Review
Report Review

Best service and quality
October 18, 2017

Loved their service. My dress fit amazingly well and the quality was excellent! Would shop here again

Date of experience: October 17, 2017
Australia
1 review
0 helpful votes
Follow Lara M.
Unfollow Lara M.
Share Review
Report Review

Great Product
October 17, 2017

Awesome service, quality product, came on time. Would happily recommend this brand to friends and family

Date of experience: October 17, 2017
Australia
1 review
0 helpful votes
Follow Bella l.
Unfollow Bella l.
Share Review
Report Review

Excellent arrival time and the dress came in perfect condition. The fabric was beautiful quality and ver intricate. Loved it!

Date of experience: October 16, 2017
Australia
1 review
0 helpful votes
Follow Alyse R.
Unfollow Alyse R.
Share Review
Report Review

Very happy customer
September 13, 2017

After searching for months for a dress for my engagement party and coming up short, I finally found the perfect dress on Miss Holly. It was sold out in my size so I tried my luck at emailing the company directly, I received a response almost instantly and was able to place a pre order. It look a little while to come in and be sent to me, but I had time to spare so was fine with that. The dress was amazing quality and I received so many compliments for it.
Would definitely buy from Miss Holly again.

Date of experience: September 12, 2017
GB
1 review
0 helpful votes
Follow Melissa D.
Unfollow Melissa D.
Share Review
Report Review

Love my dress!
September 1, 2017

I got a dress from miss holly and I couldn't fault it! It's one of my favourites as it fits perfectly showing off my figure and the white shows off my tan great aswell! I can't wait to try more of their gorgeous outfits! So elegant and beautiful! Definitely recommend!

Date of experience: August 31, 2017