Mercari

I purchased an item from Mercari and the description shows different than what I receive and they refused to refund my money, and after sending the photos of the discrepancy and the guy gave me terrible customer service not happy! Also they charge you for a buyer protective fees and still refuse to refund me.

I false descriptions, I tried to contact the seller, the site would not let me.Mecari did not hold up to their return policy. Totally got ripped off Photos are irrelevant. Authenticity and item listed as new were the issues

I hate Mercari because if you buy anything that arrives broken well you are SOL. You can dig around and find something that appears you will.be sending in for your problem however, you'll never hear from Mercari. Or if you try to report your complaint through their questionnaire, it never even asks if the package arrived damaged. No where to write what the problem is provided. The customers will tell you, that Mercari instructs them to send you to Mercari. This has happened to me 3 times. Just recieved a piece of porcelain that the seller didn't not pack one piece of paper or bubblewrap with. I guess they've learned to sell it, get money, so what if it's broken because Mercari will.never make the seller do the right thing. I can't afford to order from a place that ghosts the buyer. The seller is the only one that benefits. Done with this company. I've lost a few hundred dollars because of this! Terrible company and customer service. I'll telling everyone!

A company that is considered to be one of the largest online trading scam companies. Both the seller and the administrative person are members of the same class. When a seller sells a defective item, there is no way you can return it. They will allow you to have it for 3 days, but if you don't like it, you can return it. I think this is also their fake commitment.
Fraud Details:
Item Name: Munchkin Warm Glow Baby Wipe Warmer, Item ID: M***********, Item Purchased Date: 01/06/2025, Ship Date: 01/10/2025, item Delivered Date 01/15/2025. I have contacted with the seller about faulty items more than 9 times. I've tried various methods to make it work, but unfortunately it's not work as expected. The seller is a fraud, he knowingly sold defective item. I contacted the seller many times, and at one point he even admitted that his goods were defective, which screenshot I add with the message.

I have 255 positive reviews as a seller with no negative reviews. I had an lying buyer buy a lululemon vest that was brand new from me. She must've worn it for a couple days and spilled paint on it. Than claims 3 days later after it arrived that it was full of white paint spots. I showed pics to mercari how my item arrived in excellent condition ans how it looked before and no response and they refunded the buyer and is having her mail it back to me damaged! They are awful! Customer service & takes days to get back to you and no help! I'm done with them

Got sent fake products and paid to ship back out of pocket and still didn't get refund scam! Do not buy anything! I will tell everyone everyday! And post on all social media you are a scam!

Mercari changes selling platform so often they have left buyers and sellers confused. Mercari charges high shipping and does not have calculated shipping, Rates are high compared to other sites. Every listing states " submit offer" so every buyer thinks that every listing is padded and they are entitled to a 25% discount. I listed my items below cost and buyers still wanted a discount. The whole concept of Mercari is flawed. I was a seller on Mercari and sold 1 item for $3.99 and that was cancelled. Buyers have no idea what they are buying and the value.

Ordered Sony PSP for a gift and it arrived broken. Because it was a Christmas gift it was over the 72 hour limit. I can not believe they would ship a broken console and were no help in trying to rectify the situation. Will never again buy from them.

Seller sold me Pyrex vintage bowls. Wrapped well, but shipper dropped the box. I put a claim into UPS it took forever. I told the seller I had done this. Two days later she put a claim in with who she purchased shipping with. Pirate Ship. With a lot of time researching emails with UPS, Mercari. I find out that she shipped with Pirate Ship and I need to go through them. I get a hold of Pirate Ship and they sent the seller a check for my bowls I purchased...I am out $60. I paid her and she received a check for my broken bowls for $89. Mercari said I should have returned them right away. Here I was thinking it was not the sellers fault and trying to be nice. No one will help me, seller will not reply to me. Beware!
Seller
*******@thewesternfern

I purchased counterfeit perfumes and spent over $139 and they couldn't help me get my money back. Ebay is,much easier to do business with. Won't be using mercari anymore.