Mattress Next Day

Not good quality at all. Purchased 2 mattresses in August this year paid just under £600. Total rubbish spring coils popping through not getting any sleep. You can feel the springs digging into tour flesh. Only had just over 3 months. Spent over 40 minutes trying to get through to customer services. Absolute joke. Emailed them in Saturday asking for someone to call me Monday. No response. Not a good company..

Terrible customer service and rude staff. Placed an order with the company on Sunday evening. Realised that I had entered in the incorrect delivery details so immediately send a message via the online messaging system detailing the correct delivery details etc - no response. On Monday - sent a follow up message again through the online system to again update on the error and provide correct delivery details. Again - no response. Then get a delivery notification that the mattress is being delivered to the incorrect address nonetheless. Spent 20 minutes on hold to get through to customer service - dealt with an incredibly arrogant, rude and unhelpful member of staff who ended up charging me £30 to redeliver the mattress - even though I had on 2 separate occasions provided them with an updated delivery address before the order was processed. Will most definitely not be using this company again.

I ordered a mattress four months ago, it is so uncomfortable, it's got a hard lump through the middle and it has no support on either side. I've reported it several times and had poor replies from a Customer Service team who have can't be bothered attitude. They eventually sent an inspector who spent three minutes draping a piece of cotton over the bed before he stated there was no fault. He didn't sit or even lie on the bed. This crappy company have told me that it might still be settling batter four months. They've said we should both lie on the hard lump. We have bought an Emma mattress which is unbelievably comfy. Don't use this company at all.

Delivery delay, I Ordered a mattress (3-5) day delivery not next day which was fine.
However, at the end of day 4 I called customer services to see if my mattress was being deliver on day 5 as I'd not received a text message about the deliver time.
At this point I was told my order had been pushed back and it was going to be an additional 2 weeks before deliver will take place.
Nobody has contacted me at any point to advise me of the delay. I was only told when I made the call to chase my order…. Very disappointed in the service as a first time customer.

And have to wait another 2 weeks for my new mattress which I ordered because it would be delivered within 3-5 days!