Luxurious Living for Life

Hello Sara, we are very sorry that we were unable to fulfill your order but unfortunately there's nothing we could do to have the skirt custom made for you, in a timely manner, due to the ongoing Coronavirus. Our designers and dressmakers cannot ship to the United States. You ordered the skirt in January before news of the virus was widespread. We even told you that we tried every means to find a go around in order to fulfill the order with no success. The Coronavirus is a worldwide crisis and is affecting hundreds of businesses, especially those with suppliers in Asia. Most people would appreciate the fact that a store is looking out for the safety of their customers and not out for mere profit. Si we are quite perplexed with your review. You were given a full refund and the full situation was explained to you in great detail. This crisis is on the news so there is no reason to lie. We wish you much success on your upcoming wedding. Again we are very sorry we could not fulfill the order; however, your health and that of your family is more important to us. We hope that other customers reading your review and our response will understand the difficulty we, as well as other online businesses are facing.

I'm not sure why you've given us a low review since you were informed about the delay in shipment due to the holiday season. A rush was placed on your order and it was shipped expeditiously. A representative spoke to you and told you that this is the busy season and that shipments are taking longer than usual to arrive. You requested express shipping and was told that the aim of our store is to provide quality products at low prices and express shipping would cost just as much as the stroller. You were advised, before processing your order, that we can refund your money so that you can get a stroller from another site or store. You agreeded to go ahead with the order, knowing that shipment would take between 4 to 6 weeks. If our store has been knowingling neglectful in any other way our sincerest apologies. However, you were informed before ordering about the delay in shipment due to the holiday season. We appreciate your business and appreciate any constructive feedback you can provide so that we can improve our service to our customers.

Hello Ancy,
While we try our best to deliver our products in a timely manner, during the holiday season there are delays. Your shipment was among a batch of shipment, others were also affected, that got in the holiday bottle neck which resulted in delay. We are extremely sorry. I know we failed in our promise to you of a 2 to 3 work week delivery and I know our promise of a refund or store discounts cannot make up for this frustration. Words can't express how heart breaking this is for us. The main aim of this store was to provide quality products to our clients at unstressful prices. We've had to rethink how we handle our logistics during holiday season moving forward. We will make every effort to correct this problem.