Overview
LiveCareer has a rating of 3.2 stars from 8,740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 4th among Career Advice sites.
No consent for any subscription and yet I was charged already for 5 months. Every month the charge comes 3 days earlier so even if you did consent you will be charged 13 times each year. This is clearly organized fraud.
When logging into your account you will not find any possibility to retrieve past payments nor an option to cancel your "so-called subscription".
I never had this experience before, she solved my problem in couple of minutes. Thank-you for making my day wonderful 💯
Hello,
Thank you for taking the time to leave us a review!
It was SO nice to talk to a real person instead of the AI chat! Maureen was able to quickly handle my issue and was so pleasant on the phone. Thanks!
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
I was calling to cancel my subscription, Amilia walked my through benefits and features of my subscription in detail and she went above and beyond her job description which we all taking phone calls and listened to complaints all day! Thank Amillia for being you in a world where everyone try to be everyone else!
Hello,
Thank you so much! We appreciate the positive review!
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you should focus on depends on the job you're going for"... No examples! Signed up for a trial for two weeks and then they proceeded to continue to take money from my account for the next seven months until I happened to get a notification from my bank which brought it to my attention.
They never once emailed a reminder that the charge would increase etc. They actually never emailed again even though I was signed up to receive every possible news letter.
I imagine this is to avoid people noticing they are still signed up so they can continue to syphon money whilst providing absolutely no service what so ever.
They've robbed me of nearly £120 and the best they've offered is one months refund of £16.85.
Absolutely disgusting business practices.
Avoid like the plague.
I'm going through my bank to try and get the money back but it could take months.
Hello,
We deeply regret any confusion or inconvenience you may have experienced. It's important for us to clarify our service offerings to ensure transparency and clarity for our users.
Certain premium features do require a subscription. We understand the importance of clearly communicating this, and we strive to provide this information before, during, and after the subscription purchase process, including in the welcome email sent upon purchase.
Regarding our subscription model, our 14-day trial is designed to automatically renew to our monthly access until you decide it meets your expectations and choose to cancel your subscription. We aim to prevent any misunderstandings by providing this information upfront.
We genuinely want to address your concerns and assist with your refund request. Please keep an eye out for a message from us requesting your account information so we can expedite the process. Rest assured, we are fully committed to improving your perception of our service and ensuring you receive the exceptional customer service we pride ourselves on.
Thank you for your understanding and patience.
All of the customer service reps at Live Career have really impressed me. They are so friendly, and positive, kind and genuine! Shoutout to Victor! He was such an expert I had to ask how long he's been serving people in such a professional and helpful way. I got another year of Live Career and I'm feeling grateful! Thank you!
Hello,
We're truly grateful for your feedback! It brings us immense joy to learn that our agent was able to meet your needs and deliver exceptional service. We'll make sure to pass along your kind words to them. If you ever need assistance again, please don't hesitate to reach out!
I called because I was upset about that l was being charged for a service I was not using. I went on to mention that I had got the job as a teacher. I only needed to use the service for the resume. Alejandro was determined to make me happy. He told me that I qualify for a 1 year subscription because I am a teacher and processed me a refund. He also offered to help me navigate the website and explain all of the benefits that I can use to help me be a great educator in the classroom.
Great Job Alejandro!
Hello,
We're truly grateful for your feedback! It brings us immense joy to learn that our agent, Alejandro, was able to meet your needs and deliver exceptional service. We'll make sure to pass along your kind words to them. If you ever need assistance again, please don't hesitate to reach out!
Pls don't use this service, they will sell something and add you to a subscription, pls be aware, is a total Scam, customer servise is awful and be aware dont add you CC details with this place
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with refunds as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Josh listened to my issue and made the required changes to correct my profile. Very easy to work with. Many Thanks!
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Such a Scam Business. I cancelled my subscription several times, but the system does not stop billing me and continues to do so.
They charged me for the first time on November 5,2022. When I told them there was a technical problem, they refused to accept it and demanded that I be convinced that I would not be charged again.
They have now charged me again on November 8,2022. After conducting some investigation, I discovered that this firm is also defrauding other clients.
Whoever is reading this review, believe me when will be disappointed with their service. There is no customer service. They will not accept their fault.
Stay away from this company.
Hello, Jaswal. We regret to see your rating towards us and apologize for the negative impression. At Livecareer, we take our user’s feedback very seriously; know that we hear you, and we’re here for you;
Also, we were advised that you were contacted by our customer service team, and you were assisted with your request. If you still need help, please don't hesitate to reach out our customer service team at: https://www.livecareer.com/contact-us.
As always, thank you for reaching out, and we look forward to hearing from you!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Business History
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are genuinely sorry for any confusion and frustration you’ve experienced. We want to take this opportunity to offer further clarification.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent after the purchase.
To provide you with the support you need, please look for a message asking for your account information, or also you can reach to us directly at customerservice@livecareer.com. We are fully committed to changing your opinion about us and ensuring you receive the excellent customer service we take pride in.
Best regards,
Customer Service Team.