Lenovo

Bought a brand new laptop in April 2022, and have charging issues in June, 2023. Bad luck out of warranty. I went to their website and see the charging issues is caused by the software issue. BS. If such things happened, the manufacturer should recall the laptop. $#*!ty customer support, too. Called them and told to cover the fee by customer.

It's customer service is nothing more than a joke. All service reps are there just for 'lip service' to make you feel better without actually solving anything. There is a serious internal/intercompany communication breakdown and they only know as much as I know about any situation. I had experience with other computer companies like Dell and their customer/sales reps are there to resolve actual issues in timely manner. This will be my first as the last time dealing with Lenovo for sure. Horrific, just horrific company.

Lenovo laptops are made from cheap plastic that crack during normal use - typing. My laptop that has only been placed on a soft surface, never dropped (not even rattled) has 4 cracks. Lenovo refuse to show interest and say it is caused by the consumer. That laptop is less than a year old. The laptop crashes daily and has done since the day I received it. Lenovo said this is not covered by their warranty. Don't waste your money.

I just got my laptop in the mail last week, tired to turn it on and the screen is either black or has the fuzzy white lines, as annoying as not being able to get a brand new laptop to turn on, the support people just don't give a damn, it's been a few days now since I filed for a replacement but there not even sending me a shipping label something is always delaying it, now that I asked for a refund it's some BS about I have a order filed already so I can't get a refunded yet. First laptop I bough and I'm really annoyed and disappointed! Never again, check out the pictures before you buy.

I purchased a notebook through our Company. The delivery took many months. Finally, it was delivered but camera did not work. Lenovo promised to release a driver to fix the issue but hasn't done it. The "ping-pong" to repair the notebook, again, took months, after which it was returned to me but still does not work properly (gets restarted every 10-15 minutes). Overall, this process has already taken about a year after purchase, and our support services say that if they sent it for repair to Lenovo it will again take a lot of time. Conclusion: unbelievably poor quality of the product and extremely low quality of service.

Bought a Lenovo PC. Just out of water, it refused to turn on. Motherboard dead.
Such a poor outcome for a product not overly used.
Customer 'service' worse than the product.
Avoiding Lenovo in future.

I am profoundly disappointed with this product, and it feels like a complete scam. The functionality is severely lacking, making even simple tasks, like opening one tab to another, a painfully slow process that takes a staggering 15 minutes. Although the laptop's design is not terrible, its performance mirrors that of a computer from the 1970s. I strongly discourage anyone from wasting their money on this product, as it struggles to handle even basic tasks. This laptop is, in essence, a major scam, particularly impacting those with limited resources who genuinely need a machine for simple tasks or work.

A more prudent choice would be to invest a few hundred ringgits in a secondhand machine or opt for a no-name brand from China, as this Lenovo product has been a significant letdown.

Very disappointed in Lenovo,bought the IdeaPad 3 brand new and it's locked down on s mode,for those that don't know what that is.It locks your computer down where you can only purchase their apps(Greedy China) and they tell you that you can turn it off but you can't,which renders the computer basically useless.I will definitely tell everyone to never buy a Lenovo,what an absolutely horrible experience.👎👎👎

I boutgtht it and can really say it is truly good product worth every penny. With its powerful AMD processor, this laptop can handle even the most demanding tasks. A reliable laptop that delivers on quality and performance. Reccomend!

I have the Lenovo IdeaPad 5 (14), and I had it for a couple months and the computer starts freezing and the screen would black out then it would take you to the log in screen. I thought it was something minor, come to find out its a motherboard failure and they want me to pay over $700 (more than what I paid for it brand new) to fix it, which when I said absolutely not, they offered me a crappy 10% discount off the final price. The warranty of course expired right before it got worse. Then to even send it in they make you pay over $100 for diagnosing fees, on top of fees you have to pay to get it shipped out. They were never able to do anything for me and ended up sending back my laptop probably in a worse condition than when i sent it out. Worst company policies. Worst customer service. Worst products. 10/10 Do not recommend to anyone. Completely unacceptable.