Asus

They've fallen a long way. My last asus laptop last 7 years with heavy use before it started to crap out. So I bought another one and it was malfunctioning within a couple months. I've now only owned it for 13 months and 3 months of them, it's been in a repair shop. They promise it's all overnight and rush service, but the longest it's been gone for at a time is 7 weeks with no communication or updates.

Their products are GARBAGE and their customer service is even worse. DO NOT BUY. They have two repair shops on the entire north American continent and they fight you about what should be repaired "because we can't replicate the problem".

After repeatedly explaining the nature of the problem, all I received for over a week was the same cut and paste resolution that had nothing at all to do with the issue. Not a single tech support rep I dealt with could be bothered, or lacked the skill, to actually read my detailed description and understand the problem I was having. Now, a week later, ASUS has ceased all communication.

I bought this computer brand new and it's been stuck on the BIOS screen out of nowhere. I am being told I have to pay $85 for them to even diagnose it and then pay for the repair for an HDD. They literally sent me a computer with no hard disk drive in it. This is the most ridiculous piece of junk I've ever bought!

Their laptops are durable! Let me just start by saying that. I used one of their laptops for almost three years and it did not break or anything. Had some problems with the audio but the tech service had that fixed within the insured term.
They can build quality electronics, reliable. Can't say that they are too innovative since they are just going with the flow, and their smartphones do not have a lot of prominence in the market. Anyway a solid choice for computers i guess

ASUS has very common practice of selling faulty products. I think they do not properly test their products and even if some group make complaint about certain issue, they are hesitant of fixing the issue and allow the faulty products to be sold. That is why nobody really wants to buy an ASUS equipment

I bought an asus from walmart.com, i returned the laptop to a walmart store in my town, (the lap top would not charge or com on) they refused to take it because it was over 30 days old, I d DID NOT purchase an extra warrenty, i called walmart.com, no i could not return it, they said call asus, i called asus, they said they would not take it back, they said go back to walmart.com-they connected me to a person #4-this customer rep. Suggested i press the start and reset button at the same time. A miracle the lap top came on.
This is after i made a trip to a walmart store and spent 55 minutes on the phone with walmart.com and asus-i will never again purchase another product from asus.

I am a victim of fraud. I got charged from this company and I called and spoke to customer service several times. The took my information down and verified everything from me. I provided my correct email and home address. After dealing with this company for 2 and a half months. They denied my refund and declined my charged back from my bank. Not onetime they even tried to assist me in any way. I have emails
Providing all my pleas. But at the end they never refund my money. The next step is to post all screenshots of my emails back and forth between myself and this company to each and every social media platform. Also reporting them to the BBB. Of push comes to shove I will get an attorney or even take them to court.

Both the motherboard and processor boards of my high end ASUS laptop failed after 2.5 years of moderate use. ASUS customer support management did not care about the poor quality of its product, and instead offered to fix the laptop at 300% over their cost. In essence, ASUS wanted to profit from its failed product. I will never again buy an ASUS laptop and I highly recommend that other not buy an ASUS laptop due to its abysmal quality. I have purchased computer since 1982 and have never been more dissatisfied with my computer purchase.

Bought a gpu for 900$ and i have never used it before its been more than 3 months since i bought it! No display i sent it for RMA and fedex said they lost the gou i dont know how then asus received it 2 weeks later when i payed 60$ shipping. When they received they said it worked well but it was a whole lie! It came back how i sent it! Got on the phone with them all they do is argue back to you and not try to resolve. I sent it back to them. They refuse to give me a replacement i dont know what to do anymore.

They do not handle RMAs well. I've just had a horiffic experience with them. Trying to commmunicate with them is difficult. I paid for overnight shipping on return, they sent it ground. Oh, and as of right now... 3 days after the "ground" delivery date it still hasn't arrived. Do not buy ASUS, because if it breaks down (I've had 2 that do) your RMA experience will be a nightmare if it's anything like mine. Chat that doesn't work, long hold times, a process from the early 90s, agent's who don't know much about computers, it just goes on. Search ASUS RMA experience online.