In 2020 I ordered a new Thinkpad. Due to numerous mistakes on the side of Lenovo, it took about 9 months for a working laptop to arrive.

In the first 2.5 years of use, the Thinkpad subsequently had many hardware breakdowns.

After yet another hardware issue showed up in summer 2023, the IBM rep (on behalf of Lenovo) commented that if more than 3 major repairs are needed within a short period of time, Lenovo usually replaces the laptop. This had not happened (even though the Thinkpad should have qualified for that already in 2022) and he offered to open an Escalation Case (September 2023) in order to replace the faulty Thinkpad with a refurbished one.

The Escalation Case failed ( = was refused) as the Lenovo depot - to my major surprise- found 2 small liquid stains on metal underneath the keyboard. I informed Lenovo that I suspect some droplets of soup must have accidentally entered the laptop, as the Thinkpad had absolutely no known history of liquid spills.

I asked Lenovo to at least honor the fact that the Thinkpad had had many hardware breakdowns, as well as a very botched delivery history, that had nothing to do with any accidental liquid droplets. This was refused, and instead I was accused of "flooding" the laptop. The "proof" of which according to Lenovo was a sticker on the backside of the Thinkpad which had peeled on some of its sides. I informed Lenovo that absolutely no flooding of any kind had taken place, and that the fact that the sticker had somewhat come off around the edge had a completely different reason.

In the 7 months following the refused Escalation Case, the Thinkpad continued to have more hardware breakdowns till in early April 2024 the 1 year old motherboard suddenly failed = death.

Lenovo refuses any type of compensation, but moreover consistently continues to FALSELY accuse me of "flooding" the laptop on the basis of that slightly peeled sticker.

I even opened up the (now dead) laptop myself last week: zero signs of liquid having entered via the back of the laptop; zero signs of corrosion. As expected, cause the "flooding" or similar never happened. The laptop has no known history of liquid spills, and the slight peeling of the sticker on the back is the result of 'wear & tear due to mild rubbing against a folder each time the Thinkpad was placed in or taken out of the laptop compartment of my backpack.

LENOVO ( REP: MORRISON), it's worse enough that you have provided very poor customer service but it's DEPLORABLE TO TIME AND AGAIN FALSELY ACCUSE A CLIENT AND IN ESSENCE SUGGEST THAT THE CLIENT IS LYING, ON THE BASIS OF INCORRECT "PROOF". STOP YOUR LIES!

These f*ckers suck. I bought a computer from *******@two years ago and within@5 months it crashed and, after charging me however much for their online help, they could not fix it, so I had to send it in.

It took them forever to address the issue and then they couldn't fix the computer anyway so they sent me a new one.

Now, most recently I snapped a small plastic piece where the power chord plugs into the computer. Geek Squad says about 3 weeks to fix. 3 weeks goes by, then a little later I'm called and told the price for the repair is@$700 which is probably more than I paid for the computer... a small plastic piece that connects the power chord costs more than the computer... that right there should tell you what kind of twats you're dealing with if you decide to go with Lenovo...

So, I say ok, Ill pay just fix my computer. Another 3 weeks goes by. I call. Nope, not fixed yet. Another week goes by, I go into Best Buy... who says it has not been repaired yet. Another couple of weeks go by. I call Best Buy and they say that, after quoting me the price for the part and repair, for a computer@ a year old... Lenovo is NOW saying they don't have the part... of course they don't tell me.

So, I call Lenovo. Wait on hold forever. Then I finally get a person: "Oh, I can't help you, let me transfer you." Wait on hold AGAIN forever. Get a person: " Oh, I can't help you BUT you should call Warranty. Here's the number..."

I call Warranty. On hold now for over 45 minutes. No indication of when I might speak to someone. I actually found this website, created an account and wrote up this entire review while waiting on hold with NO indication of when I might speak to someone.

All for a computer which was never great, broke and was unrepairable TWICE within two years and caused me so much time not only without a computer but wasting my time on hold. AND for a computer for which a small, cheap but important part snapped leading to expensive repairs. AND, at this point, I will likely have to just write Lenovo have, NEVER buy another and go get another computer because theirs are cheap sh*t... and they can't address the problems (even though they'll sure charge you to pretend like they can).

Now, while I'm still on hold waiting for them, I'm going to go on every review site I can and let the world know: DO NOT BUY LENOVO!

I would write about my issue in full, but for those who don't feel like reading this review for 5 or 10 mintes, I will try to summarize:

-my Lenovo Ideapad flex 5 laptop for which I paid around 580€ stopped working properly 6 months after purchase (previously worked perfectly and I liked it). The screen wouldn't work at all. No way to access BIOS or anything like that. Problem was caused right after a Windows update. I did my research and many customers are reporting the same problem, in the exact same conditions, which suggests this might be a factory defect. It is Saturday the 20th of March and Customer Service is only Monday to Friday at least in Germany so I just open an online ticket and wait.

-Monday the 22nd of March: upon contacting Lenovo they try to upsell upgrade of guarantee so they can send a tech to my home to check my laptop before sending it to them; when I tell them I'd rather stick to standard guarantee they tell me that "due to the pandemic" it might take longer than expected. I ask them how long is that and they advice 10 days for the reparation of the device plus shipping times

-a few days after I send my laptop I receive a SMS message saying my case has been cancelled. I call customer service and they struggle to find my case. Finally they find it and ensure that everything is in order, that they have received my laptop and is awaiting reparation. They don't know why I received that SMS. Later I found out that my case has been duplicated in their system.

-during the next couple of weeks I tried to remain patient and I sent several emails asking about the status of my reparation as in the website if I introduced my serial number it said something like "case completed". One of the answers that I got to my email was on the line of "I can't find your laptop, are you sure you have sent it to us?". I called about 3-4 times and every time they assured me the laptop is there and still awaiting for a reparation, but they couldn't pull more information or pass me with a supervisor/responsible person.

-at the third week after I sent my laptop I received an email saying my laptop was about to be repaired but they were awaiting parts. I call again to ask how long can this take, they tell me 1 week tops for parts to arrive and give me a estimated date of when I will have my laptop back home: "by next Friday" referring to Friday the 24th of April. I am still waiting.

-on Monday the 26th of April I call them to know why did my laptop didn't arrive. They tell me they are waiting for parts. At this point we are 5 weeks into the issue or so. Lost count. My patience is depleted and I want answers. The guy on the phone does his job very well and is patient and polite but tells me basically the company is not going to do anything about my case: they are waiting for parts and waiting it is. No estimated date of when the parts will come. He estimates that they will come "by the next Friday", the 6th of May. The story sounds familiar. I ask him of alternatives but apparently there is not any: he can't pass me with a person with more responsibility in the company, nor provide a email where to address a complaint. The only option he offers is for me to leave a feedback when the issue is resolved. I explain him I want to speed up the solution and don't care about feedback forms. He apologizes and all that but no solutions at all. I ask for a substitution laptop. He says it is not possible.

-7th of May: I call again, they are still waiting for parts. This time the person who picks up the phone says she can contact her colleagues and they will email me with further information. I receive the email with "further information", which just says they are waiting for parts. I lose my temper and I write an unpleasant email where I make clear how unhappy I am with the company and it's way to fool their customers. A few hours later I receive an email saying the parts have arrived and that it won't take long. Draw your own conclusions here...

-8th of May (when I am writing this review): I receive an email saying my laptop has been repaired and will be sent to me after it passes a quality test. I will believe it when it is here. Then I will sell it as second hand and never buy Lenovo again.

Do not purchase from Lenovo. I have always had Lenovo products however this last experience has put me off ever trusting this company again. Sadly, nothing to do with the product but solely down to the customer service. You're told a different story each time, and some emails I've received are bullying in nature. Basically, purchased desktop from UK site, paying VAT as is clearly itemised on the bill, only to find out it is shipped from Netherlands and I have import tax to pay to UPS. No mention of this on their website. I don't pay and speak to Lenovo to be told it is an error by UPS and they'll sort it, followed by (a week later) it is an error by UPS but if I just pay it they'll sort it and refund me!? Next I request it be cancelled and am told it has been cancelled and refund will be in my account 5-7 days. I wait, no refund. Yet again I'm contacting them, this time it hasn't been cancelled, just a request to cancel submitted but they've decided to not cancel (without informing me) and are still arguing with UPS. I contact bank and they say they'll deal with Lenovo and get me my refund. Suddenly 2 days later Lenovo are telling me they've sorted issue with UPS and my desktop will be delivered... I have ordered another desktop assuming it was cancelled. Lenovo say they can't cancel it... I contact UPS and tell them to return to sender I won't accept it. Lenovo tell me its been returned to them and can they arrange a redelivery! Finally, they tell me I can have my refund but only when I stop my complaint with bank as the bank won't accept refund while my complaints in place... seriously what do you take me for!? I query this with bank and them and suddenly have my refund without removing complaint with bank. WHAT ABOSLUTE BULLIES AND APPALING SERVICE.
YOU'VE BEEN WARNED... DO NOT TOUCH!

I debated writing about this Lenovo H50 desktop computer only because my level of expertise in this area is minimal at best. My wife and I prefer a desktop for writing email, preparing invoices for home-based business and watching videos pertaining to our areas of interest. When our old 80-gig went out last year I started looking. Every computer I found online was either too many bells and whistles for our needs, very expensive or both. Then I spotted a Lenovo H50. It came with the new Windows 10 operating system and an Intel G3260 "Dual Core" processor. And although its speed wasn't rated for time travel it was still many times as fast as our old computer. It also came with 500gb hard drive which was more than enough storage for us. The Lenovo H50 also has a DVD player and burner ...and comes complete with a laser mouse and a very nice and easy to use keyboard. And at $239.00 with free shipping I couldn't pass it up. It arrived very quickly, and after 3 months we're both impressed with it. Its performance and ease of use is remarkable. I bought a new 24" monitor and had a chance to try it out with the Lenovo H50 during the college football playoffs. The graphics were very sharp and the fast action scenes looked great. I would be remiss if I didn't mention that some of my older software, mainly business card and photo programs from the 1990s will not work with the Lenovo H50. I was particularly disappointed when I learned that neither of my audio editing programs would work, and that some of its pre-installed programs such as Microsoft Word 2016, etc. are only demo versions and require you to buy the full versions if you want to keep them. But this is a new computer, so I didn't really expect it to play every obsolete software program in my personal collection when newer versions are available. Finally, I found Lenovo Customer Service to be exceptional. I actually reached them on a Sunday evening when I called to ask about the pre-installed rescue feature. During the conversation I mentioned that the H50 didn't come with a rescue device. They sent me one overnight. So if you're looking for a nice basic desktop computer for everyday use I don't think you can go wrong with a Lenovo H50. I would definitely recommend it.

I needed a new laptop and fast, school was approaching and I needed to have one for the new year. I looked for weeks something in the mid- low range, nothing to fancy just something that could get me through my remaining time of college. My parents got me my last laptop as a graduation present. It was about 2 years old, so I knew I wanted a few upgrades. I went on lenovos website and saw there outlet. NEVER buy from there outlet. I bought a to good to be true laptop of 350 dollars. Where other brands with the same specs were around 500- 600 dollars. It said it was an open box and that it had a full year warranty like there new laptops. So I ordered on a late Friday night. I put in all my info and cc# then it said error, so i punched it in agin and once agin got another error. So I was like okay whatever,(I already had some other problems with the website so i figured I'd do my buisness somewhere else. About 30 minutes later i checked my email and there where 2 orders for the same laptop. A total off over 725 with shipping. Needless to say I called the 1800 # immediately only to find out that they only have phone service monday-friday. So I waited until Monday and called early in the morning praying they haven't already been shipped. The first man was very rude and yelled at me saying that because it was from the outlet there was nothing that could happen and told me I would have to let my bank process it then pay 15% restock fee on the one that came back to them. Even though it was the websites fault. He also said that the problem was mine and there was no way it could of had an erroe so I hung up and called back hoping for someone friendly. I waited on hold for over 2 hours! Finally a nicer man answered but told me the same thing, I then asked for his manager, which was a lovely lady who quickly canceled the order and promised the bank would not be charged. The laptop took over 2 weeks to get to my home. Then when i received it it was broken. Not a little bit but awfully brooken it would freeze every 2 minutes. I called customer support and they had me run BIOS, it froze during Bios!. The women was supper nice and sounded like it happened all the time she said that she wasn't going to make me go through the other 100 things it asked and she would give me a number to ship it back for free. But then I had to call another number to get that number confirmed, so they would accept the delivery. I asked some basic questions the man that answered was really rude and made it seem like it was my fault as well, and without saying it called me liar. He said if I lied then they would charge a 15% restocking fee and such. I ask if I could just get the laptop fixed, and they said because it was from the outlet they didn't fix them, I couldn't order another one, I would have to try my luck at another untested product...
DO NOT USE THE OUTLET.
After using customer service IBM Thinkpads have a different service and have heard wonderful things from them so. If you're going lenovo buy a thinkpad