LastPass

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Philippines
5 reviews
4 helpful votes
Follow SpaElegant P.
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I previously had premium subscription and enjoyed the features it offered. Unfortunately, my subscription expired, and I found out that non-paying members are no longer supported. This change left me feeling disappointed. I understand the need for a business model that works, but it feels frustrating to be sidelined after being a loyal customer. I hope they reconsider and find a way to support users like me who can't afford to continue their premium membership.

Date of experience: October 30, 2024
Poland
2 reviews
6 helpful votes
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Warning! They can deactivate your account with no reason!
I've used the extension in absolutely straight way - just saving password to websites like gmail.com, amazon.com, internet shops etc.
Now I see that my account is deactivated - saying that I'm enterprise customer, while I'm not! I don't have any admin, I'm single private person who saved his own personal data there...

ALL my passwords lost, now need to recover for each single site.
Horrible experience!
Beware and look somewhere else!

Date of experience: July 22, 2018
Texas
7 reviews
7 helpful votes
Follow Mariana G.
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I fell for this and then firefox added in. LastPass lets you delete your account but don't forget to delete it from your browser too. On FireFox go to upper right 3 lines. Click on Add-ons looks like a puzzle piece otherwise the gray LP boxes will appear when you log in.

Date of experience: December 5, 2019
Georgia
1 review
1 helpful vote
Follow Kyle L.
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Been using this for a while on PC and Android. It just keeps getting worse. Performance issues, not saving even though I requested it to save and on Android forget about it if you want to use it with an app. So frustrating. Cancelling my family membership... now.

Date of experience: November 2, 2022
Florida
8 reviews
13 helpful votes
Follow Rl D.
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I have been a LastPass member for several years. It seems their renewal process has a flaw. I have made a referral that extended my account. But it seems they don't update the payment renewal date. I wants payment as of original renewal date and not when your account is ready to expire. I can see people losing track and missing out on the free month(s).

Date of experience: December 26, 2017
Missouri
1 review
2 helpful votes
Follow Tommy T.
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LastPass could care less about Customers
I had been using LastPass for the past 10 years with no problem. I received an email from them saying that unless I pay a monthly fee I would no longer be able to access from more that one of my devices.

I was away from home and attempted to access a password from my cell. I was immediately locked out of my account and can no longer access anything.

I am so ticked off. No one at LastPass will respond to my request for assistance!

Date of experience: May 28, 2021
Belgium
2 reviews
0 helpful votes
Follow Sareh V.
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I permanently closed my account months ago and contacted you to stop renewal and received several emails from you with a case number that my account situation has been updated as I requested.
But now I have received an email that you have renewed my premium subscription! I do not have even my master password, and absolutely no means of accessing my account, no bio ID, no one-time pass and no clue of the hint that I had set. There is NO way to contact them. Outrageous.

Date of experience: August 18, 2023
Italy
5 reviews
0 helpful votes
Follow Ornella B.
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Recently started using LastPass. A few weeks later I decided to issue a premium. Now I have access to dark web monitoring and 1 GB of encrypted file storage. And it's only for 2.90€. I like. I want to try a little later for 30€ because there are 6 individual encrypted vaults and you can group elements.

Date of experience: January 9, 2023
Wisconsin
17 reviews
32 helpful votes
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Buggy, very buggy!
September 13, 2019

The more I use LastPass the less I like it. It's not too bad on your desktop as long as you don't change passwords. When you do this you can't depend on LP changing them in the Vault. I found that I have to go to the Vault & manually change them. Even then LP sometimes doesn't work right when you go back to the website of which you changed the password, it doesn't login correctly. On my phone LP repeatedly logs me out & I have to very often re-login. Even then it only works for about half my sites. Needless to say I am diligently working to find a better password manager. For the life of me I can't understand why people think LP is so good!

Date of experience: September 13, 2019
GB
2 reviews
1 helpful vote
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I like LastPass and use it for all my passwords and other secure information. It works fine on my iPhone, but on MacOS Catalina 10.15 I keep getting the problem that it thinks I am logging on with a new machine. I am not. I have 4 computers in total and only use these. I always use a Chrome browser and have it logged onto my google account.

First LastPass tells me access is blocked and I have to get a code from my email. Annoying but it works after I enter the code, the first time. However after a few times it stops sending the codes and I cannot use LastPass.

The other annoyance is that when I log on it tells me I have never been here before, offers me a tour and wants to install a Safari extension. I decline as I do not need a tour and do not use Safari, but again this is annoying.

Date of experience: January 3, 2024

Overview

LastPass has a rating of 2.5 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LastPass most frequently mention and master password. LastPass ranks 30th among Online Security sites.

service
9
value
7
shipping
1
returns
3
quality
7
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