How would you rate BitDefender?
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Switzerland
1 review
1 helpful vote
Follow Ilias K.
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I bought a 12 month subscription at the beginning of June 2023 and one month later they informed me that I have to refresh it! I tried to contact them many times via email but there was no response from their side. So I was forced to buy another program because of their unreliability

Date of experience: July 20, 2023
California
1 review
1 helpful vote
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Basically if they could not handle something as easy as a sales call, what would happen if a real virus issue arises. Tried to find out what would be the best product to put on servers and was planning to install that day. After a 2 hour hold I was told I would have to wait another 2 hours for a return phone call, which never came. Tried to call back the next day, they got sassy at me and I unloaded on them. They have blocked my calls. Imagine a 400 seat company getting blown off, never happened in my 30 years of IT.

Date of experience: March 23, 2023
Alaska
1 review
2 helpful votes
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Very shady business
April 18, 2023

Would not recommend. They use very shady methods of keeping you from canceling, they're phone numbers online are just dead ends to waste your time and they dont respond to emails about refunds or cancellations.

Date of experience: April 18, 2023
Israel
2 reviews
3 helpful votes
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Just terrible.
August 20, 2022

I got a "Total Security" subscription for 5 devices. One of the worst purchases I've ever made.
As a software developer, I'm always getting false positive alerts for basic operations, such as; running a server, opening a VPN software, package installations, etc.
It's almost impossible to rule out those notifications. To make things worse, they're hiding the option to temporarily disable the protection within the options, and you have to disable each "component" of the antivirus individually so basically you're going through menus and menus to try to stop the false positive alerts each time you get them.
Plus, if you ever thought that paying for a service would stop it from throwing ads at you, you're wrong! These thing keeps bringing "suggestions" from the taskbar.

Date of experience: August 20, 2022
Canada
1 review
1 helpful vote
Follow Henry M.
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Garbage
December 15, 2023

Takes up so much cpu and ram on a gaming desktop, has done nothing useful for me. If you have a brain and know how to keep yourself safe online there is no need for an antivirus use windows defender and youll be fine. Delete this hunk of junk and move on with your life (if you can find a way to delete it good luck with that)

Date of experience: December 15, 2023
California
2 reviews
1 helpful vote
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Bitdefender betrayed my trust. I don't feel safe; they have all my personal info and CC numbers...
I do not want your services. Return my money. You just keep charging...94.99 - 59.99 - 49.99...
They know most of us do not have the time to track call and dispute the charges. And credit card companies only accept dispute for 60 days. I spent hours to call my CC, then CC processing company then bitde...I did not get any results. I could only dispute 29 dollar... Shame on you Bitdefender. I need to buy another software to protect me from you...
No wonder, you lost a class action sue from Ca for 950 mil$...

Date of experience: October 12, 2023
Massachusetts
1 review
1 helpful vote
Follow Jl P.
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If you want to pay to be hacked, breeches, blocked, locked out go with Bitefender. I am in absolute disbelief of the endless issues I've encountered due to this joke of a "security" company. Absolute nightmare. I believe all the long standing issues I've encountered with Xfinity, credit cards, banking phone accounts stems from them. Beware!

Date of experience: October 23, 2023
Texas
1 review
2 helpful votes
Follow E J.
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Bitdefender will screw you royally. Every year they set your renewal to Auto-Renew which then automatically charges you the ridiculous High List Price and then when you call later they won's give you a refund. This is the Worst Company and Customer Service I've dealt with.
I'm done with this company.
I highly DO Not Recommend.

Date of experience: May 11, 2023
Ireland
1 review
8 helpful votes
Follow Hadi M.
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It automatically renews, without any prior prompt, any prior notification. Then, you realize it when you check your account. And when you change the automatic renew to manual for preventing this, it automatically offers 50% discount. To me, it looks like stealing money.

Date of experience: November 30, 2020
Illinois
1 review
3 helpful votes
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Bitdefender VPN review
December 13, 2022

I have by far the worst experience with Bitdefender VPN, they want me to review their stupid offer about upgrading vpn. I did and didn't like their offer. You would hope this the end, but no they will not close the page offer or send you to your normal vpn that I bought when buying the efing Bitdefender. I want my money back!

Date of experience: December 13, 2022

Overview

BitDefender has a rating of 1.8 stars from 26 reviews, indicating that most customers are generally dissatisfied with their purchases. BitDefender ranks 140th among Antivirus Software sites.

service
13
value
13
shipping
7
returns
11
quality
13