How would you rate Joybuy?
grey star
grey star
grey star
grey star
grey star
Illinois
1 review
1 helpful vote
Follow Christine H.
Unfollow Christine H.
Send Message
Share Review
Report Review

My boyfriend ordered a $3800 engagement ring but what I got was about $100 opal ring in sterling silver instead of white gold and no diamonds! Now they are giving him a runaround! Never order from these people go to your local jeweler!

Date of experience: March 2, 2024
Virginia
1 review
0 helpful votes
Follow Sylvia L.
Unfollow Sylvia L.
Send Message
Share Review
Report Review

Canceled order by joybuy
December 21, 2023

No wonder it has a 1.1 star rating. If I'd known they would post my order being shipped on 12/12 to be delivered by 12/21 would be cancelled by then on 12/21, I would not have ordered anything from them. My Christmas gifts to my kids has been ruined. They need to stop advertising if they cannot fulfill orders. Very disappointed in this company and their 3rd party advertisers..

Date of experience: December 21, 2023
Utah
1 review
1 helpful vote
Follow Chris V.
Unfollow Chris V.
Send Message
Share Review
Report Review

I was trying to buy items for my daughter for Xmas from Joybuy. Tried to buy 3 items that they were selling at Walmart. This review is for one of the items. I dont want to take the time and do this 2 more times so here's the jest. Each said it was available and each was cancelled around 10 days with no communication taking another 10 days for funds to be returned. Merry Christmas!

Date of experience: December 28, 2023
Texas
1 review
0 helpful votes
Follow Daiana B.
Unfollow Daiana B.
Send Message
Share Review
Report Review

I am very frustrated with this seller. I place my order a Month ago. I finally get my order, when I opened it there are missing products. I order a set of 4 kitchen brushes only one came in the package. I contacted customer service and no one has been able to resolve my order. Very bad customer service. Never shopping from here again.

Date of experience: March 15, 2024
Arizona
3 reviews
4 helpful votes
Follow Steve B.
Unfollow Steve B.
Send Message
Share Review
Report Review

Scammers
January 5, 2024

Ordered „bicycle saddle" on Walmart.com and received some kind of a cover in an envelope. Picture showed actually saddle and the instructions also described how to install an actual saddle, not a cover

Date of experience: January 5, 2024
Washington
1 review
1 helpful vote
Follow Kathy R.
Unfollow Kathy R.
Send Message
Share Review
Report Review

Delivered to wrong state wrong address
March 1, 2024

The shipment tracker has my correct deliver to address in Texas, however the shipment tracker shows my order was delivered to a PO box in New Jersey. My order was about $13. A very cheap plastic spoon, which I did NOT order, was delivered to my address. Waiting for a response. I can't return a product I did not receive.

Date of experience: March 1, 2024
Wisconsin
1 review
0 helpful votes
Follow Merilee C.
Unfollow Merilee C.
Send Message
Share Review
Report Review

Bow Maker
October 11, 2023

I am 74 years old and ordered the Bow Maker and it said it comes with instructions, well it came and what a joke even at24 I don't think I could have seen the pictures and by the way there is instructions for 2 bows is all. If you want your Bow Maker back your welcome to it because no one could figure this out. Never recommend this product

Date of experience: October 11, 2023
Illinois
1 review
1 helpful vote
Follow Sara S.
Unfollow Sara S.
Send Message
Share Review
Report Review

In October of this year I ordered what looked like a beautiful evening gown. It never showed up. They blamed the shipper. Upon calling the shipper the shipper says that they never got the order from Joyby. When I called Walmart all they want to do is cancel, cancel, cancel. We canceled it. We reordered it early November. It's December it never came. Once again Joyby tried to claim that they sent it to the shipper. Shipper says they never got it. Don't buy anything from Joyby, you won't get it. They now have left me high and dry without an evening gown for an event in 2 weeks. Walmart should not be selling and listing this company's products on their site. Walmart should be ashamed of themselves and I told them so.

Date of experience: December 11, 2023
Florida
2 reviews
1 helpful vote
Follow Bryan S.
Unfollow Bryan S.
Send Message
Share Review
Report Review

Never received my package.
September 13, 2023

I would rate -5 if possible. I ordered a 4 pack of aquarium filter socks for my fish tank sump filter. After waiting 2 weeks and no tracking info, I dug a little deeper. I found the tracking number had switched, due to the package supposedly coming from China. I then checked the new tracking number and the package was never received by the USPS. Joybuy generated a shipping ticket, but never shipped the package. Luckily Walmart refunded my money, and gave me a store credit for $15. Thanks for the credit, but I really needed the filter socks for my fish tank. When ordering from Walmart.com make sure that the item is being shipped by Walmart themselves. If it's sold by a 3rd party seller, do not buy it.

Date of experience: September 13, 2023
Texas
1 review
1 helpful vote
Follow asdf a.
Unfollow asdf a.
Send Message
Share Review
Report Review

Sony WH-1000XM5 headphones, pictures are perfect (and say Sony) but text description does not say Sony, but just the Sony model number... Not $300+ but only $40... I was tempted to take the risk that I might get a decent knock-off... but who wants to do business with Joybuy? (I don't)

Date of experience: November 25, 2023

Overview

Joybuy has a rating of 1.1 stars from 112 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Joybuy most frequently mention customer service and order anything. Joybuy ranks 81st among Department Store sites.

service
71
value
60
shipping
73
returns
52
quality
54