Joancee

Overview

Joancee has a rating of 3.8 stars from 4,168 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Joancee most frequently mention customer service, beautiful ring and great experience. Joancee ranks 3rd among Engagement Rings sites.

service
1,653
value
228
shipping
234
returns
213
quality
2,516
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6,216 reviews
+53
How would you rate Joancee?
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Idaho
1 review
5 helpful votes
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Toral rip off.
Paid foe 3 day service and the price of the rings.
Never recieved the rings!°!
Had to open a dispute so my bank can handle it sine their customer service would never answer me, even after almost a month!

Date of experience: February 2, 2025
Australia
1 review
0 helpful votes
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Minus one issue.
February 4, 2025

It was so difficult to read the captcha to reset my password. It took me ages to get in and still unable to log in so I can view my order. However, the shipment arrived within a month and we're still happy to have received. We are still going to place orders in future as it is a reliable seller.

Date of experience: February 24, 2025
Texas
1 review
2 helpful votes
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Very unsatisfied
January 12, 2025

Would not recommend them to others.
Ordered a size 5.5 and got a 6.
Was under the direct impression that it was American made in fact it took well over a month to get the ring and wasn't even getting engraving done. Because it was made in China and took forever to get the ring

Date of experience: February 10, 2025
Montana
1 review
0 helpful votes
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Very slow shipper.
March 9, 2025

We had ordered a wedding ring from this company. Paid express shipping. Sadly they failed miserably.
On a positive note. The ring was beautiful and just what my wife wanted. The quality was awesome. So buyer beware. If you need it quickly, you need to look elsewhere.

Date of experience: February 27, 2025
Georgia
1 review
0 helpful votes
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Received item and was very pleased
January 25, 2025

Finally was able to.order and get the size needed after several tries. Hopefully I'll be satisfied with product, have always been satisfied in the past.

Date of experience: February 7, 2025
Kentucky
1 review
0 helpful votes
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The worst purchase
March 9, 2025

Everything is wrong, they took a while to produce my rings, they are taking more than 1 month to send me my purchase, I wrote to them and they only say "sorry, we have an overload of work" if they can't produce something they shouldn't sell, they made me pay for shipping in 6 to 8 days and to this day it hasn't arrived, rubbish and I don't buy anything else on that page

Date of experience: February 27, 2025
Michigan
1 review
2 helpful votes
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I will never order from here again!
February 1, 2025

Promised 9 to 12 days shipping took over a month worse customer service I have ever experienced I felt completely ignored. I will be sure that all my friends and family are aware of my experience and steer clear. Will never do business here again.

Date of experience: January 22, 2025
Louisiana
1 review
1 helpful vote
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It's a beautiful piece of jewelry
February 11, 2025

I ordered from Joancee because I wanted a piece of jewelry that looked expensive but was comfortable in my budget range, and I found that priceless look at an affordable price. I love it.

Date of experience: February 1, 2025
Iowa
1 review
1 helpful vote
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Very pretty but some flaws
February 22, 2025

I noticed that in the women's ring the diamond isnt centered and the design is a little off. It's not too noticeable unless you're looking for it. The diamond does make noise due to the prongs not being completely tightened. Nothing wrong with the men's ring at all it's also very beautiful. Hypoallergenic and causes no green/ grey tint.

Date of experience: February 12, 2025
Arizona
1 review
0 helpful votes
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Great
March 11, 2025

The shopping experience was great. However I do not like how they don't send you updates on your order. I had to email them over n over to get information on my order. I never even got a tracking email, it was so different from my first experience. Overall I love my ring, it's beautiful and everything I expected it to be.

Date of experience: March 1, 2025