How would you rate JemJem?
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New York
1 review
0 helpful votes
Follow Yumei Z.
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I wish I had researched JemJem before making my purchase. Initially, I was happy to save money, but I've learned the hard way that there's no such thing as a free lunch.

The MacBook I received had a small crack on the top of the screen. While it didn't affect the functionality, I assumed it was normal for a refurbished product and decided to keep it. However, after just two months, the laptop stopped charging and became completely useless.

I filed an issue on their website, and they asked me to return the device for a replacement. Unfortunately, I urgently needed a laptop for work, and knowing that the replacement process would take a long time, I decided to purchase a brand-new MacBook instead and set the defective one aside.

I assumed I could return it anytime within the one-year warranty period. But now, when I've tried to address this issue, JemJem's customer service claims it's out of warranty and has declined to offer a replacement.

Instead of saving money, I ended up spending $1,380 for a laptop that worked for only two months. Do NOT buy a MacBook from JemJem.

Date of experience: November 23, 2024
New York
1 review
0 helpful votes
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Impeccable condition
August 30, 2023

I recently purchased a refurbished iPhone 12 from JemJem, and I am absolutely thrilled with my purchase! The phone arrived in impeccable condition, looking almost brand new. It's evident that JemJem takes great care in their refurbishing process. The phone's performance has been flawless; it runs smoothly, and all the features work seamlessly. The battery life at 95 percent was impressive.

Date of experience: August 29, 2023
Hawaii
1 review
0 helpful votes
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Affordable
October 15, 2023

My experience with the refurbished iPhone 12 from JemJem has been fantastic. The phone looks and performs like new, the battery life is great, and I got it at a much more affordable price than a brand-new one. Throughout the buying process, their customer service was responsive and helpful. They provided me with all the information I needed to make an informed decision.

Date of experience: October 14, 2023
Rhode Island
1 review
3 helpful votes
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Value for money
July 6, 2022

I found out about Jemjem on Bestbuy and I decided to check them out. I saw several of their listing about refurbished Apple products with great prices. I needed an Ipad but I ended up buying an Apple wrist watch and the said Ipad. Items were shipped in three days and they look good so far after a week of usage.

Date of experience: July 6, 2022
Florida
1 review
0 helpful votes
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Smooth and efficient
October 9, 2023

In terms of performance, the MacBook exceeded my expectations. It runs smoothly and efficiently, handling multitasking and demanding applications with ease. The battery life is surprisingly good for a refurbished model, lasting me through a full day of work without needing a charge. One of the aspects that truly impressed me was the customer service provided by JemJem. They were responsive and helpful throughout the purchasing process, addressing all my queries promptly. Additionally, the warranty and return policy provided me with peace of mind, knowing that I could rely on JemJem in case of any issues.

Date of experience: October 9, 2023
Florida
1 review
0 helpful votes
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Remarkable.
October 17, 2023

I recently purchased a refurbished iPhone 13 from JemJem, and I must say that I am thoroughly impressed with my purchase.

First and foremost, the physical condition of the phone is remarkable. It arrived in near-mint condition with no visible scratches or signs of wear. JemJem clearly takes great care in refurbishing their products. The device looks and feels new.

One of the standout features of this purchase was the significant cost savings compared to buying a brand-new iPhone 13. I was able to get a top-tier smartphone at a fraction of the original retail price, all without compromising on quality or functionality. This proves that refurbished devices can be a smart and economical choice.

Date of experience: October 17, 2023
California
1 review
0 helpful votes
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Good deal
December 18, 2021

I had a lot to chose from. Lot's of refurbished Apple products listed and the prices are quite cool. I Opted for an Apple watch and I'm so excited about it. It looks new, no one will ever know its a refurbished. Shipping was
Fast enough, four days wasn't bad for me. Customer service was helpful.

Date of experience: December 17, 2021
Pennsylvania
1 review
0 helpful votes
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Powerhouse
September 4, 2023

I saved a bundle by buying a refurbished MacBook Pro from JemJem. The condition was far more than what I expected, just like a new device. I have been using the device for four weeks and I can say It's a powerhouse, I haven't experienced any issues. Highly recommended for anyone on a budget."

Date of experience: September 4, 2023
California
1 review
1 helpful vote
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No Issues
July 3, 2022

I decided to give them a try upon recommendation from a co-worker. I paid for a MacBook and it was scheduled to be delivered within five days and I got it on the fifth day. MacBook was in the best physical condition it could be considering it's a refurbished, just a few minor scratches you could barely see. It's been a month of everyday usage and no issues.

Date of experience: July 3, 2022
Virginia
1 review
0 helpful votes
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Modest Price
December 10, 2021

I'm a regular buyer of refurbished gadgets especially apple products and I do not just buy from one shop alone. I've bought refurbished from two other places and the items were good, but the ones I got from jemjem were good as well, but the prices were better.

Date of experience: December 9, 2021

Overview

JemJem has a rating of 2.4 stars from 166 reviews, indicating that most customers are generally dissatisfied with their purchases. JemJem ranks 6th among Iphone sites.

service
26
value
27
shipping
27
returns
24
quality
27