Italo Jewelry

Bought a sapphire necklace and ring. Hated them immediately upon receipt. Tried to return and got other offers instead. Finally received return instructions. Returned both. No refund. They have had items intact in boxes in which they came and no refund yet. BEWARE!

Be aware this company ships from China and they never give you a date when you should receive your order. I placed an order on 11/08/2024 and today is 12/15/2024 and my order is still in transit in Chicago and I live in Florida. I hope I still receive my order. I will never order again because it takes too much time to receive. I will come back to update my review when I finally receive my order and if I receive it.

I placed an order on November 11th and after ordering it I saw on the tracking that it wasn't going to be delivered because they didn't pay correct postage for it. Then they tell me I will get a full refund that should have been $109.95 and they only are refunding me $76.96. This is unreal. They are taking out shipping for an item they didn't even pay correct shipping for. I am trying to get back in touch and no one is answering. STAY FAR AWAY FROM THIS PLACE!

C/S agents don't call back or they hang up on you because they don't speak English very well. Don't understand your issue

I ordered two rings and needed to return one because of the fit. I was only reimbursed a portion of my cost because I had a discount on the original purchase and they would not honor that. Instead, they subtracted a smaller discount from the ring I kept. Never ever again! And the ring is only silver plated, not real silver.

Ordered 3 beautiful rings. At first it was accidently delivered to the wrong address but upon notifying Italo customer service they sent me a replacement. When the order arrived they were even more beautiful. Also lovely gift packaging as well, but the quality and craftmanship of the rings are beyond exquisite. Really am happy with my purchase. 2 out of 3 were supposed to be gifts I ended up keeping them all! All three are so pretty I often cannot decide which one to wear. Perfect for any occasion but especially holidays. Top shelf customer service from Italo Jewelry. Such class, courtesy and professionalism, very responsive, very helpful. Will definitely be ordering more from Italo! Wholeheartedly recommend to all.

I ordered a Bridal Ring Set which consisted of two rings and received an e-mail asking if I was aware that I ordered two of the same rings. At this time, I am feeling quite happy that they reached out to insure/verify If I made a mistake. This is when the hypocrisy began. A week later I checked on my order as it was still in the PROCESSING status. They responded with your order requires a certain amount of time to prepare, they contacted the factory and confirmed that your order will be shipped out on 3-5 working days. Seven days later, I reach out again and still, they responded with your order requires a certain amount of time to prepare. We've contacted the factory, and we'll expedite your order. Confirmed that your order will be shipped out on 1-3 working days. I still am waiting for my order as it is still in the status of processing. I do not know if I will do business with this company again!

I had trouble with every order with this operation. Its basically a bate and switch deal. Customer service is a joke they try to put you thru all kinds of hoops to get your money back. And forget about trying to return a order they will try to offer you a bunch oh B.S.

I ordered earrings for my daughter to wear on Christmas Eve on November 17. It is now December 20th and they have not been delivered. When I attempted to use Italo's website tracking function, it claims not to recognize their own tracking number - that they sent to me via email. You can't reach them by phone. The live chat operator just tells you they're in transit with no detail. According to the website delivery was to take place in 8-10 days. SCAM