Was charged/debited $2,400.19 (a 450% increase over past years) without authorization, for an annual account subscription that I did not renew. No reply from multiple messages to Customer Support Team (largely run by an AI Bot that replies the same message over and over), nor their Supervisors. Unless they return my funds, I am contacting local authorities, State AG, news media, and BBB. Whatever happened after being acquired by Bending Spoons, I will not rest until this matter is resolved.
They will charge your card without your consent far more than your agreed to pay! Then they will ignore your request for a refund. Avoid this company!
Tl; dr Great UX, Regularly pushing new improvements
I have been using Issuu for 2 years at the company I work for. We needed a better way to host our marketing publications online, and after discovering Issuu I helped convince by supervisor it was a worthwhile investment. The key reasons we use Issuu are the UX and analytics. I've already recommended the service to some of my counterparts at other organizations.
I have run into some issues with their tool that auto-pulls articles from your publications, but it's not impossible to work with because of the built-in editor. Issuu also regularly puts out new tools and bug fixes, so I'm sure they'll get that sorted soon.
I was actually blown out of a chat when I asked for a refund. Tickets and complaints are ignored. And I can't get my credit card off my account so they'll probably bill me again. Definitely not worth the hassle.
Hi Michele,
Thank you for your review, and I am very sorry we did not live up to your expectations.
I believe I was able to find your record with us and it appears to have been sorted, if that is not the case please contact us via https://help.issuu.com/ or reply to your previous email with us. We will be happy to help you with everything.
Thank you!
Nobody was properly informed of these changes and they are severely limiting what we can and cannot publish. The document and file sizes are ridiculous. This will be the reason I no longer use ISSUU. Such a disappointment.
Hi Matt,
Thank you for your review, we are very sorry your experience with us did not live up to your expectations.
Starting in January, an email went out to all past and current Issuu users notifying them of changes to our free Basic plan. We sent this out to all users associated with this plan type to inform them about upcoming limitations to their publications and give them time to assess their account, even if it had not been used in years.
We have different types of plans, and we always try our best to find one that suits the customer needs. Please feel free to contact us if you have any questions and we will be happy to help!
Thank you!
As a charity on the cutting edge, Issuu provides us with an engaging, immersive magazine experience that enables us to share the story of rare disease to reach a wide audience. We absolutely love the platform and so do our readers!
Hi Jonathan, thank you so much for your review! It's great to hear that you are enjoying publishing with Issuu. Thank you for sharing feedback about Issuu's reader experience too!
I have been trying to delete / deactivate my account and customer services has taken days to get back to me and has me going in circles. I've tried to delete account several times and it says "service unavailable". Customer service has been offered no help. I've tried emailing several times, and calling the 800 #, left voicemails and no one has gotten back to me. This company is a scam. Do NOT USE THEM!
Hi Christina, we are so sorry to hear about this. One of our agents reached out to you to provide assistance on the account deactivation. If you need help with anything else, please kindly let us know. Thank you for your feedback.
I found content on Issuu's website that violates their Community Standards and Terms of Service. It contained personally identifiable information on a great number of people and the textual descriptions of the posted content made defamatory/libelous claims against individuals that is false.
I've been trying to report this to Issuu for a week. I've tried every phone number I can find and emailed every email address I could find. I've left voicemails and gotten zero responses (via call or email).
Finally I realized they had a live chat feature for paying subscribers so I created an account and subscribed... only to not see the live chat feature available via the help widget like their website states you should.
I would VERY MUCH like to hear from someone at Issuu to help me get this content removed from their website as quickly as possible.
Hi John,
We are very sorry to hear about this issue. I can see that you have been in touch with one of our agents, and that your request is currently being handled.
Thank you for your comments and your review. Once again, we sincerely apologise about the inconveniences.
ISSUU is now a part of the life of my publishing business. I am the publisher of Grown at Home magazine and I love the fact that ISSUU produces a quality magazine that offers statistics. These statistics help me measure readership. ISSUU also gives me the option of creating visual stories from the main points of my articles. They offer article stories as well. Some of the feature for these stories are limited but ISSUU upgrades ever so often. Plus, it hosts regular workshops that show me how to get the best out of using ISSUU. The sales team is friendly and easy to work with. I love using ISSUU. It helps to give my business the professional image that I always want to achieve.
Hi Camille, thank you so much for sharing your experience with Issuu! We are very happy to hear that you are finding value in the Statistics feature and in promoting your content with stories. Thank you for your feedback about our workshops!
Issuu has the WORST customer service. I cannot find the user name or password for the account I inherited at work without their help, and so can't get to the dashboard. Issuu will NOT let you talk to a human, only stupid drop down menus, each more ridiculous than the last. I'd love to hear from a human there, but it looks like they just have sales people intent on continuing to foist this product on the public. TALK TO ME, ISSUU!
Hi Scott! We are very sorry to hear about this. Could you please contact us using the support widget of our help center (chat icon in the bottom right corner), so our Support team can assist you? https://help.issuu.com/hc/en-us Type "account access" and select the option "Contact support". In your message to support, kindly share the details that you have available about the account, so the team can locate it and help with the access. Thank you
Overview
ISSUU has a rating of 1.4 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ISSUU most frequently mention customer service, free trial and credit card. ISSUU ranks 199th among Magazines sites.
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Hi Caleb, thank you so much for your review! We are glad to hear that you are taking advantage of Issuu's Statistics feature. We appreciate that you have recommended us, and thank you for your feedback on the auto-generated article stories. We are always working on improving our existing tools and releasing new features. Thanks again!