Playing top eleven game and used option to play some games in order to receive additional tokens Iron source was one that linked another game after fulfilling rewards requirement received only partially small rewards. Complained but never received rewards.
Responces were very slow and complete customer relationship was cold and rejecting
I just want to say that I didn't get the rewards for completion and when I reached out to customer service they were very pleasant and helpful. They had my rewards corrected and adjusted. Honestly customer service is everything! I appreciate your staff at iron wall! Thank you!
IronSource is the third party provider for rewards in a game called Hero Wars. Often the rewards are granted through the process but when they aren't and you ha e to deal with support it takes weeks to months to get things straightened out. I currently have 2 completed offers that have not been resolved. One is posted below, the other offer has been so long ago that it was deleted from my history. I would never recommend that anyone use their services.
Iron Source provides support for the rewards program I'm a part of for my call provider. I had a snafu with one of the apps installed wouldn't register on my carriers app for the rewards, so I sent a request to check. Prompt response as I provided a screenshot to make it easier. Received my rewards without issue. Thanks! I look forward to working with you on more offers, its great for my phone bill.
Had a delay on some rewards being applied to my account, so I sent them two screenshots where you could see the completion progress and rewards still pending. After a quick confirmation email, the issue was resolved almost immediately, no hassle at all. Thanks
I experienced some trouble with receiving bux after completing the tasks for them. It was super easy to get in contact and the customer service emails were sent so fast, it all went smoothly without any trouble. Great job!
While indeed a small portion of my request was addressed, sadly that was only 1/5 of the issue and the other 4/5 went unaddressed, even after follow up email. Just be cautious as you really can't count on much.
To achieve better results in top eleven I started to open the offer wall to boost my token balance. Of the options there iron source provided the best variety of promotions, the clearest indication of progress and the most reliable payouts. This time however my reward didn't arrive, but I went to support and a brief email bought me a quick and positive response. I'm happy and life goes on, thank you for the work you do and keep adding the offers
I hesitate to complain about much, never wanting to be a bother, especially around the year-end holidays, but the process was easy, painless, and mostly automated. The resolution was quick and positive - they want to come through on what they promised, and they act quickly when they find out something has gone wrong to correct things. Will not hesitate to contact support if this happens again :)
Started a offer to gain gems for my favorite game. After finishing the tasks i didn't get the gems. Wrote 1 E-Mail with screenshots, they have proofed that i full field all task within all terms. Took 1 day and i received it all. Thanks for help! Definitely will do it again when another good offer shows up.
Overview
ironSource has a rating of 3.7 stars from 529 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ironSource most frequently mention customer service, iron source and quick response. ironSource ranks 2nd among Mobile App Development sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members