Instacart

Will never order from Instacart again/pure scam
Ordered from Instacart for a Costco order, part of the order was 4 cases of Kirkland 40/16.9 bottles of water, rec'd a notice from the driver(supposed to be Ivis a big burly guy based on his picture) that they are out of water, opted for refund. When the delivery was made 2 woman(mother/daughter) showed up(not Ivis) told me that they had no water,,which i had checked with Costco had hundreds of bottles of water they simply didn't want to carry 4 cases to their car and then from the car to my apt. They repeated that there was none even after i told them Costco confirmed that they had plenty of what I ordered at the Costco they shopped at
Rec'd an email telling me Ivis had delivered my order, i replied the above /not Ivis but 2 women etc. still no response a week later, i only ordered so that i didn't have to carry the water and to save the time, added almost $200 more of product in the order which I use but had only to get the water which never arrived, will never use them again

Learn from my mistakes and use any other means of delivery. The Instacart CEO, Fidji Simo, should be held accountable to all customers who have been swindled

I ordered 3 half-gallon bottles of Kroger's Eggnog from the local Ralph's supermarket. The shopper somehow thought that substituting it with 1.5 quart bottles of eggnog-flavored almond milk was a good idea. I wasn't informed of the substitution until *after* the shopper left the store.

The shopper would not answer the chat request, quietly left my botched order on the doorstep, and quickly bailed.

Oh yeah, he placed the bag against my screen door, making it impossible to get at from the inside without knocking the whole mess over.

It seems that their policy is to apply credit to my next order. There will be no next order. I will nix the whole transaction at the bank, if necessary.

HAVE PLACED HUNDREDS ORDERS. GET BAD FOOD ALMOST EACH TIME. XMAS EVE WAITING 5 HRS AND NOTHING, SAID SHOPPER SHOPPING AND DISAPPEARED. TOTAL FAIL. NO FOOD XMAS EVE

We the customer need to stop using Instacart, I try not to use them because they are vile. Customers Beware! DO NOT USE THIS PRICE GOUGING BUSINESS. Last week (I am a shut-in) I ordered food and for a half of a watermelon, THE LABEL SAID $6.64@ $1.29 PER POUND. The markup was $1.70 per pound and they charged me $15.40 for a half of a watermelon that was not even edible. I am so sick of them. This week I was missing 2 items from my request. The majority of the time the fresh food is already spoiling and it may be delivered to someone else. I received 1% Buttermilk instead of the quart of 2% regular milk last week. This is my absolute last time dealing with them. I will find another way.

It appears that the individual recounting their experience with a recent food order was met with considerable service mishaps and an unexpected delivery outcome. Initially, they sought a refund for a particular sandwich choice—the Jimmy Dean Sausage Egg and Cheese on Croissant. This preference later proved significant, as the order fulfilled was of a different variety altogether, arriving not with a croissant but instead with biscuits, a product that the person clearly stated they did not enjoy. As a consequence, they are now stuck with an entire box of sandwiches they dislike, which encapsulates the potential disconnect that can occur between customer requests and service fulfillment.

The situation is further aggravating due to a miscommunication regarding the delivery process. The individual specifically requested that the delivery driver send a text when they arrived, likely to ensure they would be prepared for the food's arrival. However, rather than following this request, the driver opted to take a picture of the delivered food placed on the ground outside the building. Such an action raises several concerns, including hygiene and safety. Items left on the ground not only run the risk of exposure to environmental factors but also to potential pests, an anxiety especially pertinent given the mention of particular bugs prevalent in New Jersey.

In sum, this narrative captures a frustrating consumer experience marked by a lack of attention to detail and communication breakdowns between the customer and service provider. The resultant situation—receiving an undesired product in a manner that invites contamination—reflects broader issues within customer service domains, particularly in the food delivery industry, where accountability and responsiveness are paramount for consumer satisfaction.

I am writing to express my deep disappointment regarding my recent experience with Instacart, which left me feeling both upset and embarrassed due to the mishandling of my order intended as a donation for a homeless shelter.

On Saturday, November 2, I placed an order for essential items to be delivered directly to a local homeless shelter. I ensured the address was accurate, provided my contact information, and even selected substitutes for items in case any were unavailable. The shelter coordinator and I coordinated the delivery time so they could receive the donation, which was needed urgently.

To my shock, I later discovered—by chance through an email—that my order had been canceled without my knowledge or consent. At no point did the shopper contact me to discuss any issues or changes with the order. Adding to my frustration, I was then charged a cancellation fee despite having no role in the cancellation. This is not only poor customer service but also an unfair charge for something I didn't authorize.

This entire experience was deeply embarrassing. The shelter coordinator had been waiting for these critical items, only to be left without them due to this cancellation. I felt responsible and humiliated, given that they were expecting much-needed support that ultimately did not arrive.

I have since had to contact my bank to dispute the cancellation fee and secure a refund. This situation was entirely avoidable, and I am disappointed that Instacart did not reach out to resolve the issue before canceling the order and imposing a fee.

Due to this experience, I will no longer be using Instacart and wanted to caution other customers. Be vigilant with your orders, regularly check your email, and monitor your bank statements closely for unauthorized fees.