Infotainment.com

Did not tell me up front that the navigation unit I was purchasing had maps from 2008 that could not be updated. Installation was very difficult and time consuming and the only recourse they offered was for me to rip it all out and send it back. When I asked for a partial refund they ghosted me instead. No one would buy and install navigation equipment with maps from 2008 if they knew that before they made the purchase. Unethical and dishonest.

I have purchased 3 radios from this company in as many years. They don't last and during my last transaction they sent me the wrong radio 2 times, lost my return in their system for about a month, and finally when they sent the correct radio, it was broken from day 1. Save yourself the money and grief that it will take to deal with these people.

Bought a used 2014 Toyota. Turned out the XM receiver that should have been in there was not. I ordered one from these guys. I assumed since I had to provide my vin number it would be registered to that. It was not. It was registered to another Toyota vin. Adding it to the xm company was frustrating because they have the year make and model the receiver is registered to since it is a used unit. Also did not come with the mounting screws indicated on the instruction video. It will not install without them. I wish I would have known all of this before hand. I would not have spent 500 bucks on the thing. You can get used Toyota xm receivers on Ebay for under 50 bucks.

I ordered the rear camera for my 2015 Jeep JKU. After install the lines did not appear on the camera so I called the factory. They said to make sure that a certain wire was connected. Over a year later, the lines randomly appear whenever they decide it is convenient for them. It has now been 3 years since install. The camera works about 5% of the time. The other 95% of the time I just get a black screen. I have never had a rear factory camera fail. Don't make the same mistake i did by buying this system.

I purchased a radio from this company, I requested expedited shipping and upon placing the order I spoke with Nick (Supervisor) and advised to ship via UPS as USPS and Fedex have had poor service lately. He documented the file but the shipping department never shipped via UPS instead shipped via USPS and shipment was late. I called in and PAID $500.00 for another unit to be shipped out and once I receive the old one I was told to contact him back and then send back the old one. Today upon contacting Infotainment they advised me that I would have to pay for shipping or they could provide a shipping label and they would deduct $15.00 from my refund. Its not my fault as a customer that they dropped the ball but yet I am liable for shipping their item back to them. In addition they are selling radios with no proof they are not stolen and cannot provide vin numbers to vehicles that the radios came out of. Very fishy and a shady business operation.

Be warry of this company. They took my money immediately then took 3 months to send the order. When I finally received the order the wiring was backwards and they sent one part wrong. They would not send me the right part without me send back the wrong part first($10 Part). Also the Installation video was not clear and ended up costing me a lot of time and a trip to the repair shop to fix the problem. There are other options out there for upgrades. I would explore them before ever thinking of ordering from them again.

I still haven't received my infotainment that I ordered 3 weeks ago. I even spent the extra money to have it shipped right away. Wishing I hadn't spent that kind of money on this product I still haven't seen. They haven't stayed in communication with me unless I ask them a specific question. You'd think they would be giving me updates on my product but I'm guessing the simply don't have it therefore they aren't giving me an ETA. I will be contacting the better buisness bureau as well.

Purchased a $1500 stereo for my car after mine went out. A week went by without receiving a shipping confirmation so I reached out. They're having problems with their supplier but they expect it to ship the next week. Nothing happens the next week, so I reach out again. They're having problems with their supplier but they expect it ship next week. It's been over three weeks since I made my purchase and my stereo is'expected to ship next week'. If they don't have the stereos in stock, why are they available for sale on their site? Only if the stereo doesn't ship next week will I be offered a full refund. I asked the representative how to leave a review on their website(it boasts of12k+ ratings) since I couldn't find it anywhere and the chat representative disappeared.