IndiaCakes

I ordered a Rs. 579 cake on my father's birthday. It took Rs. 19 delivery charge and additional taxes on top of that. Four hours later, it demanded Rs. 295 more for delivery. I paid.
But ultimately it was not delivered. It didn't even inform me of its failure. My father didn't even get a cake from his only son on his 76th birthday.
The next day, I tried the customer support. Five of my calls were cut off at mid-sentence by different attendants. Lastly, one still in possession of some humanity, responded that they would send a refund coupon of Rs. 579 only (no refund of the delivery charge) with which I can buy another cake.
The coupon did not come. So, I called again. This time I received an email with a code.
In a few days, I tried to order another cake using the coupon. The payment app rejected the coupon saying it's an invalid code.
My 1000 bucks went down the drain, and my father spent a cake-less birthday.

My experience with IndiaCakes was nothing short of a nightmare. I ordered a chocolate cake (worth ₹559) and specifically confirmed with their customer service that delivery to my location was possible. They assured me it was, and I proceeded with the online order.
Immediately after placing the order, I received an email demanding an additional ₹275 for delivery charges. Despite this unexpected cost, I paid it, trusting their initial confirmation. However, my trust was completely misplaced.
Instead of delivering the cake, IndiaCakes canceled my order. When I demanded a refund, they offered a useless coupon code instead of my money back. After numerous frustrating calls, they finally agreed to send a cake, but the result was appalling.
They didn't deliver to my specified location. Instead, they sent a completely different cake – a cheap butterscotch cake (worth around ₹300) from a local bakery nearby. This was a far cry from the chocolate cake I ordered and paid for. To add insult to injury, they completely disregarded the extra ₹275 I paid for delivery, as the cake wasn't even delivered to the intended address.
What is the point of accepting an order, confirming delivery, and then delivering a completely different product to a different location? This level of incompetence and disregard for customer satisfaction is utterly unacceptable.
IndiaCakes has demonstrated a complete lack of professionalism, from misleading information and hidden charges to delivering a substandard product and failing to honor their commitments. I strongly advise anyone considering using IndiaCakes to look elsewhere. Save yourself the frustration and disappointment. This company is unreliable and provides terrible service. They stole my money and time. I would not recommend this company to anyone.

Review:

I placed an order with Indiacakes for cake, flowers, and chocolates to be delivered to Kishtwar, Jammu. Before ordering, I made sure with customer care that they deliver to this location, and they confirmed they did. Based on this assurance, I went ahead with the order, which was supposed to be delivered on November 1,2024.

The delivery didn't happen as promised. When I emailed them the next day, they responded saying the location was far and that I needed to pay extra, which I did. Yet, even after making the additional payment, there's been no response from Indiacakes, and the order is still undelivered.

Extremely poor service—Indiacakes clearly lacks customer support and reliability. I highly advise against trusting their service based on my experience.

I had a very bad experience ordering from India Cakes. First of all, after placing the order, I was asked to pay Rs 275 extra and the reason given was 'the delivery place is far from the centre'. When I paid the money, I did not get any response. Worried that I will lose the cake as well as the Rs 694 already spent, I paid the money and then thought that the cake will come in the evening. It was almost night but the cake did not come. I called customer care and was told that your place is far from the centre so it will not come. When I asked for a refund, the call was disconnected. I am very disappointed. I don't think I will get any kind of refund but I hope this review reaches many people and they will not get cheated like I did.

Order #**********
Worst Experience, they charging Rs.275, EXTRA, After booking the cake. It should mention while paying or before booking.

Fraud Company. Don't buy from this website indiacakes (dot) com

Customer care experience was perthitic, never received comments like any customer care. Simply the cut the call and go.

Oops its a fake.

I have mailed for refund and cancellation. No response from them.

They are literally making public to fool.

Worst company to order anything I have ordered 3things for which they first asked for extra amount after 10hours. Then the order was processed and the person whose gift it was he also got message to pay the amount. After everything they didn't deliver the bouquet and said they sent chocolates which should I pay 1500rupess for a stupid chocolate which I could order from anywhere. And on top of everything when I asked about the thing the lady said we sent chocolates and disconnected the call.

This is a fraud company stealing money from the customers without delivering the cake. Once I made the order I received an email saying I need to make an additional 275 rupees for the delivery and only then the order will be processed. Rs. 575 was taken from my account in April 2023 and now in October 2023 they are still saying they'll contact me in 24 hours and cutting the call abruptly. Very bad customer service, no response to emails and fraud company. Please don't buy here and waste your hard earned money to these fraud people.

I recently had a dreadful experience with a website claiming to deliver cakes, and I feel compelled to share my experience to warn others. After placing an order and making the payment, my cake was never delivered, and attempts to contact their customer care were met with silence.

To add insult to injury, a day after the expected delivery date, I received an email demanding an additional 275 rupees for a supposed delivery charge. This blatant attempt to extract more money was both infuriating and deceptive. The lack of transparency and customer support left me frustrated and disappointed.

Dealing with this fake website was not only a waste of money but also ruined my special day. I strongly advise everyone to steer clear of this fraudulent service to avoid falling victim to their disgraceful tactics.

https://www.indiacakes.com/
They are frauds
They are frauds. Ordered the cake, They didn't deliver nor refunded the amount.
100% Fraud

I have placed order for heart shaped and i received a round shape. Not only that i was asked to pay extra around 275 as delivery charge which was not mentioned while ordering. And the cake came from near by store from my home which is leass than 5 k.m.
When I asked Indiacakes about this, no reply from them. Proof attached.