I, too, ordered the full-sized WOO hourglass. It did take 3 months to receive the completed work, but the hand craftsmanship is superb and well worth the wait. Unfortunately, UPS broke the glass before delivering it to me, and I had to return it to David, despite how well packed it was. I think the delivery people must have thrown the box. He replaced the glass quickly and I got the replacement within a month. I will purchase from David again and cannot recommend his work highly enough.
Order placed 1st of July, gift for my husband's birthday. It is now October, and still no hour glass. I have called several times, and been given different excuses, first the wood, then the glass, no apologies, nor any communication from his end. Very shady! The only reason I gave one star rating is it would not let me submit without any.
Called in Feb 2015, he told me it would be several months since he was getting caught up on Christmas orders. Numerous email exchanges with him telling me it's about to ship and now it's January 2016. 11 months and no hourglass! I've asked for a refund, not expecting it. 0 stars. Gave it 1 since I had to pick one.
Whatever you do - do NOT buy from this place. I had the exact same experience as Anthony S. Every time I called the owner told me my order was just about ready to be sent out. He told me I'd have the hourglass in December 2014. It's now July of 2015. It's not going to come, I don't get money back from paypal because it's more than 3 months since I made the payment. Very annoying
Ordered a wizard of oz hourglass - full sized. He took the PayPal money and that's the last I heard from him. No email, no phone calls, nothing. Total scam - says it'll take weeks and months later there's no way to contact him and no hourglass.
I am a bit confounded by the negative reviews. I have now ordered a total of 3 hourglasses from Mr. Hood, the first being as far back as 6 years ago. Never once have I had a negative experience. My emails have been promptly answered, and also he has answered the phone when I have called. I have been VERY pleased with each purchase. Yes, you may have to wait a few weeks for your hourglass, but I have no issue with this. I would rather wait on a quality product than have something hastily slapped together.
I will continue to order from The Hourglass Connection because in my opinion, there is no other place I would rather buy one.
I called before I ordered David is very nice, and willing to work with a schedule. I needed my hourglass within two weeks of my wedding and David had it to me withing a week. Thank you for great service and fast shipping
I ordered the wicked witch hourglass from The Wizard of Oz and it is amazing! The level of detail and quality is superb. Yes, it did take a bit of time to receive but it was worth the wait! The glass was mouth blown by a glass blower here in the USA. The frame was handmade by David in his workshop and it is a perfect replica! I couldn't be happier!
On 1/11/2011 I purchased an hour glass using PayPal at the Hourglass Connection or hourglasses.com as of to date 3/30/11 I have never received the product. I sent numerous e-mails to David Hood the proprietor and he always had an excuse E-mail not working waiting for parts, etc. I complained to PayPal on 3/20/11and told them I never received the product I was told that they could do nothing because it was over 45 days since the transaction. So in the end I sent this guy money and never received the product. Which is thievery.
I bought a cartier watch costed me around 10k. However, after opening in two weeks later when i was overseas, i realised that the date of the couldn't be adjusted at all and i was even told by the watch specialist in Shanghai Cartier Boutique that there was a scratch under the magnifier. When i was trying to solve the issue by contacting the rep served me, he was ignoring me.
Very disappointed!
Overview
The Hourglass Connection has a rating of 3.7 stars from 14 reviews, indicating that most customers are generally satisfied with their purchases. The Hourglass Connection ranks 4th among Clock sites.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members