How would you rate Hotelwiz?
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New York
1 review
0 helpful votes
Follow Courtney Y.
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Don't book through hotel wiz
February 2, 2024
Updated review

Horrible and terrible
Can't modify reservations at all even if you book early and someone from hotel wiz tried to request money from a different account of mine sayin it was for the hotel I don't even know how they got my other account information and they don't answer the customer service site just hangs up on you so you can't get into anybody and when you do, they're not very nice and they're very rude. I do not recommend this at all stay away from hotel wiz!

Date of experience: January 26, 2024

Easy webisite enjoyable
January 3, 2024
Previous review

Easy webisite enjoyable

Date of experience: January 3, 2024
Virginia
1 review
0 helpful votes
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Great hotel!
August 31, 2022

Very pleased with everything! Convenient location close to I-85 & COSTCO. 24 hour coffee in the lobby, professional staff, good hot breakfast, clean & comfortable beds. (Coffee could be better. It had an aftertaste that could've been caused by the water.)

Date of experience: August 31, 2022
New Mexico
1 review
0 helpful votes
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SO FAR SO GOOD
February 26, 2023

Although I haven't arrives at my hotel yet, which will be in a few days, HW immediately emailed me the confirmation and the agreed upon price. They actually are the cheapest across the board for this reservation. I hope to use their service again

Date of experience: February 26, 2023
New York
1 review
0 helpful votes
Follow Bryon G.
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NO POOL
May 28, 2023

Booked the place because it had an indoor pool. Pool was closed. Room was very dusty, dirty,stained sheets, stained towels, bathtub drain very slow, and what looked like in the bathroom door a crap smear. I would fire the housekeeper crew that doesn't know how to clean.

Date of experience: April 28, 2023
Oklahoma
1 review
0 helpful votes
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Clean and trendy hotel
March 4, 2023

I enjoyed my stay at Virgin Hotel by Hilton Las Vegas. The entire hotel was very clean, new and trendy. Plenty of food options. I enjoyed using the gym, spa and juice bar upstairs. Casino & bars definitely get a bit smokey and noisy at night but that's to be expected. Location is in a more quiet area off the strip very close to the airport. Staff was friendly. Bed was comfy. Loved the crystal themed lobby and Palo Santo toiletries.

Date of experience: March 4, 2023
Canada
1 review
0 helpful votes
Follow Kaitlyn N.
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Booking was easy and more affordable then all other options for the night we were looking at. Only issue was there is no option to include that we needed a pet friendly room, so I had to contact the hotel myself and let them know.

Date of experience: May 29, 2023
Pennsylvania
1 review
0 helpful votes
Follow Sandra C.
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Hotel Okay for the $$$
August 28, 2023

Hotel is okay for the money, the 1st night we were put in a room where the A/C didn't work and it was nasty, was told at first no other suites were available. After staying in the room a few hours called to complain but then told they did have another king suite right next door & we were moved to a new room. Suggestions, please be more thorough with cleaning, & the elevator should be cleaned as well, floor, walls were not cleaned at all during my four day stay. Breakfast bar was okay for a small hotel. Coffee was good.

Date of experience: August 28, 2023
Washington
1 review
0 helpful votes
Follow Barwic O.
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Made Booking Room Easy
August 25, 2023

Thought I'd give these guys a try after using so many others in the past. Must say they were quick, easy, and absolutely had the best prices! Will check with them first in the future. Thanks for a great experience!

Date of experience: August 25, 2023
Georgia
1 review
0 helpful votes
Follow Christina W.
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Was nice but needs maintenance work
September 16, 2022

You need to remind your housekeepers to not unplug fridges when cleaning rooms or leaving rooms the fridge should always be plugged in so it is cold when the guest gets there... Fridge was room temperature actually warmer and full of water from I guess a defrost if you're housekeepers are going to defrost make sure to plug in after and clean up all water, beds were really really really squeaky and moved along the floor getting into them. The overall cleanliness of the room was excellent.

Date of experience: August 17, 2022
New Jersey
1 review
0 helpful votes
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Check in
December 23, 2022

Easy-to-use and nice clean rooms, friendly staff... We got stuck at the airport and needed a place right away. Can't get to the family for Christmas. Thank you white X mas!, now at this hotel. Not happy but glad that we got a room here... feel worm and safe...

Date of experience: December 23, 2022

Overview

Hotelwiz has a rating of 3.7 stars from 1,841 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hotelwiz most frequently mention great price, easy process and front desk. Hotelwiz ranks 2nd among Travel Deals sites.

service
20
value
20
shipping
9
returns
11
quality
18