HomeAgain

Poor customer service. When I renewed my service in February 2024 I also purchased a ID collar for my cat which I have never gotten. I called them in reference to this issue and was told I would receive an answer in 10 days regarding why I did not receive my collar, today I have heard nothing. I checked with a better Business bureau and they give this company an F rating and are not accredited by the better Business bureau. I will be taking my business elsewhere. I wish I would have known this prior to my purchase. No

For years they took an annual payment saying I had to pay an annual fee for the microchip to be readable. This was all a lie. For 16 years I paid the fee that was unnecessary and then when my dog passed, I had to try 5 different ways to cancel and it took weeks! This is a HORRIBLE company and if I could give them NEGATIVE starts, I certainly would. Would NEVER recommend. If this happened to you, you can join the class action lawsuit against them.

Does not answer phone. No return call. Why did my vet choose this company and now my dogs are stuck with their microchip? If I am unable to reach anyone for mundane reasons, what happens when I need them in an emergency. I would not use this company.

If you have an issue, sucks for you! They'll "consolidate your account" and say "the enhancement is taking longer than expected" for god knows how long instead of fixing the issue. The vet who registered my cats chip forgot 1 letter in my email, meaning my contact info is NOT correct, and they won't fix it. Say they can, but they won't. Had to create a new Yahoo account with the email so I have access to the account, not happy.

No need to call the number that they give you because they will not call you back. I have called several times waited for over 11 minutes each time to no avail. God forbid my dog get lost I would never be able to find him. Had I known this prior to having the chip install installed? I would never have done it if you enter the Chip number on their site, it says there is an error and they cannot find the chip.

Customer service is non existent. They do not respond however you contact them. You better off getting a collar with pets name and the owner's phone number on it. I am honestly surprised this company is still in business. If I could give it zero stars I would.

Home Again Pet Recovery is terrible to get in contact with. I have tried for 2 days to reach them as their website will not allow me to update data. I left a message 24 hours ago and have not gotten a reply nor did they update the information I requested to be updated.
I tired leaving another message just now but even my voice mail message tonight did not go through,.
It's time to renew and I am going to look for an alternative company.

I have been searching for my dog for years, they transferred ownership of my dog shortly after he was reported missing. Multiple calls and emails over the years as I was unable to renew his registration because within months they transferred ownership. They continue to tell me there's nothing they can do but put in a transfer request. Of course the people who have a stolen/lost pet are goi g to deny a transfer. Five years and I'm still trying to get my dog back and they could care less. I've provided multiple documents multiple photos proving ownership and they won't do anything about it. They won't own up to their mistake of transferring ownership. They even tried to tell me I had the wrong microchip number, but that my dog was still in the database as lost/stolen. Choose a different company, they don't care and they won't do anything to reunite you with your pet. If you already used them I suggest re chipping your pet with another company.

It is virtually IMPOSSIBLE to speak to an actual human! All you get is an automated recording saying "we are experiencing higher than normal call volume please leave a detailed message and we will call you back". No one ever calls back! God forbid a pet was actually missing or found …. No one would ever know because you can't get ahold of anyone! Absolutely by far the worst Microchip company! Home again should be called NeverAgain!

I have a dog who was surrendered to me with paperwork stating such. When I tried to transfer the microchip over I was told 2 to 4 days. Then a week later I was told 3 to 5 weeks... I'm still waiting 3 weeks later. It is such a run around that I will NEVER use home again for anything! Cannot recommend them at all!