Herschners, IncReviews 3

I ordered a afghan kit. When it came the directions on color sequence was wrong and one color pictured was not in the kit. The directions were for a 3 color repeat but the pic was for a 6 color repeat. I wrote and have sent 4 emails and so far no one has read the mail or email and have not contacted me yet. There web site stated we will get back to you. Thats a joke. All I wanted was a corrected pattern and the ball of yarn that was not in kit.

I placed an order for fabric woven labels on Nov 26,2010
Called them the same day to tell them what name I wanted on the labels.
3 days later they call me and tell me they need a name to put on the labels! WHAT? 1st sign of trouble!
3 days later they give me an order number! One week waisted!

Web site and magazine both say these labels will take 2-4 week to deliver. (not 3-4 months)
Ok it is now March 1 2011 and I have yet to get the labels.

I have called them and all they do is give me the run around~ Someone will return your call, one week later I called them since they never called me back!
Can we call you back? I said no I am not getting off line untill I talk to someone/ MGR. Well it looks like we never ordered the labels. So I then get in my mail box a new order number dated 1-27-2011.
And yes it will take 2-4 weeks so here I am more than 4 weeks later and I call again. I promise you I will call you back TODAY. Never called back!
I called them back again #7 they said my order was cancelled when they talked to me on Friday the day he promised to call me back and never did. I have caller ID there was no call from these people. Well did you talk to them today I said no but I did have a hang up call with the number blocked and they hung up on me!
Well that is why we canclled your order! WHAT I paid for these in Dec of 2010!

They then tried to tell me my address was no good! Funny I am getting their junky catalogs 2 since I first placed my order. Then they told me they were sent out I should have had them twice now. Never happened!
These people just lie one after another and I am still waiting for my order.

Unless you are looking for a good fight stay away!