How would you rate HealthCare.gov?
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Michigan
1 review
0 helpful votes
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Health care market place
January 17, 2025

Is anyone else getting rapid back to back calls from healthcare market place I have enrolled and I'm good even though I have stressed this,I'm still getting calls all day that start as soon at 8am and go on until 8 830 at night non stop. There have been multiple calls where the person on the other end is rude to. How do you make this stop? I have put my number on the national do not call list one man told me yesterday he sees my number as do not call but he's calling anyway. It is beyond harassment the only thing I can think to do is record them moving forward and the amount of times they call šŸ˜¢ You can say don't answer your phone but I have to answer my phone cause I've dialed out calling clients and want to make sure I answer when they call but it's usually back to back the market place I've had at least 20 calls from them today that started at 8am each person says they are gonna put me on the do not call and soon as they hang up someone else calls right behind them. This needs to stop im so sick of it I'm thinking of cancelling my insurance through them if the calls don't stop.

Date of experience: January 17, 2025
West Virginia
1 review
2 helpful votes
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I have tried twice to use heath care.gov marketplace to shop for insurance. Each time I put in my phone number and email and it's almost instantly I start to receive scam emails where they actually trying to steal my bank account info and such and constant robo calls. I thought maybe it was from something else till I tried it again this year and same thing happensā€¦ please guys save your self the trouble and go else where. This should be illegal and against the law, especially being a government websiteā€¦

Date of experience: January 10, 2024
Arizona
1 review
2 helpful votes
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Horrible insurance
January 31, 2024

No pros: It covers doctor visits possibly. My grandson needs a heart specialist and none will cover him.

Cons: I got insurance in the past and everything was supposed to be covered. Then I got a huge bill in the mail.

Date of experience: January 31, 2024
Illinois
1 review
3 helpful votes
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The website automatically logs me out every time i look at health plans. If I log back in, it takes me to a different page. Trying to change my health plan was infuriating. The directions in the website's help center say to go to "my plans and programs" and then click on the "change plan" button on the left, but no such button exists.

Date of experience: December 15, 2023
Connecticut
1 review
2 helpful votes
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Just a bunch of red tape
January 16, 2024

I saw their ad on YouTube and thought what the hey maybe it's worth a shot.

I've only gone through the application process ( well, part of it anyway...) I got told my identity could not be verified. I was given a telephone number to call and some long string of code.

I called the number and was told wait time was greater than 20 minutes. Hung up and decided it wasn't worth my time.

Then I looked them up to see what other people had to say and looks like my suspicions were confirmed. Looks like health care that doesn't cost an arm and a leg and doesn't require a ton of hoops to jump through...If it sounds too good to be true, it probably is.

Now I just hope I don't get deluged with spam calls...

Date of experience: January 16, 2024
Texas
2 reviews
4 helpful votes
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First you just gave up your phone # to an incessant group of leaches with zero respect. Over 100 phone calls in less than an hour. Crappy people to deal with. I got health insurance on my own and someone from within market place pretended to be me and canceled my policy. No one cares that they harass u and illegals use your information. Worst dealings ever!

Date of experience: December 31, 2023
Wyoming
1 review
1 helpful vote
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Terrible-rude service
January 18, 2024

I was told the plan would cost $12.40/m, we agreed and were issued an insurance card and paid the first month. One month later we were billed $740/m and issued a new card saying our deductible was $6000 versus "0 deductible". I called MarketPlace to get help, and I believe I was very cordial...After explaining the problem, Michael, the level 2 representative was extremely rude and unhelpful... So, of course, I wasn't happy but not rude...he then hung up on me! EDIT 01/22/2024--We had to cancel the insurance, we couldn't get anybody on the phone to help us. We couldn't afford to have $740 taken out of the checking account.

Date of experience: January 18, 2024
Washington
1 review
1 helpful vote
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Unprofessional
February 13, 2024

When transferred over the agent asked me what language after asking my name assuming I didn't speak English I'm clearly speaking to him in English. After asking my question he said hold up I'm finna tell you right now.

Date of experience: February 13, 2024
Florida
2 reviews
0 helpful votes
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Satisfied customer
January 28, 2024

I was trying to pay my premium was getting no where with Ambetter my insurance through marketplace, I ask for a supervisor which was Janae Taylor, she went step by step,was very understanding and compassionate about my problem. My husband has cardiac issues and we're in the middle of procedures so I was in a
Panic to get this straightened out. She was AWESOME! Kudos to Janae!' For outstanding job well done!

Date of experience: January 26, 2024
Maine
1 review
4 helpful votes
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I've been to porn sites that are more intelligent and streamlined than this nightmare. Tried to enroll 3 times, each time it asked me the same information that I had already just given, and then about midway through it just says the server is down. All I wanted to know was what plans covered what and whether I qualified. The working poor and middle class people I have talked to tell me the prices are outrageous anyway and barely cover anything. I guess I'm just going to have to pay out of pocket up front for my primary and if a catastrophic event happens I'm screwed.

Date of experience: December 15, 2019

Overview

HealthCare.gov has a rating of 1.3 stars from 383 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HealthCare.gov most frequently mention customer service, insurance company and market place. HealthCare.gov ranks 14th among Affordable Care Act sites.

service
91
value
85
shipping
34
returns
39
quality
76