Guns

Don't believe thier wewebsiteI ordered a Beretta Ltt elite compact, it was supposed to be the carry package. What I got was a Beretta Ltt full size, no np3, not carry. They said they won't take it back. Even after Landon tactical confirmed the serial number. The manger said it LTT fault and issue and when I asked for that in writing they said no. So I contacted LTT, now they are investigating it. Don't do business with this company.

They are thieves and liars. I ordered a rifle for my son for xmas and they have busted the shipping date...almost a week and hasn't shipped out...come to find out they are basically a drop ship company for most of their firearms. Called to cancel they won't cancel. They only seem to have one customer service manager...at least that's what the one I keep talking to says. Won't transfer me higher. I asked if my issue is with you and you continually lying to me what do I do sit on it and take it like a $#*! to which he said Yes that's correct. I have now lodged 2 BBB complaints on them. STAY AWY FROM THIS COMPANY

Buyer Beware. Don't But from Guns.com. I ordered New expensive Beretta that was shipped out without the chokes and choke tool. I informed them and they insist the company that sent it out is reliable and they trust them. They never once verified all was with gun before it was sent out and will not do anything about it. So now I have to purchase a 325 dollar choke set that was supposed to be included in my brand new gun case. Horrible customer service and so Much for there Promise they claim to make all right with the transactions. I wouldn't ever trust them again and I make lots of purchases. So please look elsewhere for your guns. Don't trust this company.

I ordered a firearm from them yesterday, which they were already charging 50 dollars over retail for. I get an email the next day saying they canceled my order without explanation. So I called and come to find out they canceled my order and relisted the gun for 400 more dollars (450 over retail).

I ordered a new Springfield XDM Elite from Guns.com, but the gun I received was clearly used and damaged. The finish had a huge scrape mark on the barrel and looked really bad. I contacted their customer service multiple times but they refused to do anything and wouldn't allow me to return it. They completely ignore their published returns policy. What a scam and unethical company! Avoid this company.

Purchased a 20ga shotgun in "very good" condition, received a 12ga shotgun in good condition with 2 missing parts. I'll keep the gun, as I gave it some TLC, and enjoy working on guns, but it'll be my last purchase from them. Forget about selling to them, they'll lowball you like a pawn shop.

You had better like what you bought!

Good stock and quick delivery - 5 STAR

BUT, if you have an issue EVEN if you have not taken possession- the FFL still has it - they will demand $30 shipping AND a 15% restocking fee.

No wiggle room, NO customer support!

My case.
I bought a Browning X-Bolt and a Springfield 2020.22 Classic in AAA walnut.
The Browning is great.
The wood on the Springfield 2020 would barely make AA and the FFL gun shop agreed. I called to return it and have it replaced before taking possession. After a 55min wait on hold I was told to take it up w Springfield or return it w shipping fee AND a restocking fee!

Bad business model and VERY POOR service in my opinion.

I WILL NOT use Guns.com again if they are the only dealer to have what I want.

Purchased a "New" Ruger.357 which clearly states on both Guns.com and Ruger.com as having a lo-mount rear sight. Arrived at FFL dealer to find that sight is not installed, yet the notch is cut into the revolver. First thing I do is call Guns.com to explain the situation. I am told, as the firearm is new, I need to deal with the manufacturer as there are no refunds or returns on new guns. Here are my concerns: 1) Ruger manufactured a firearm and failed to complete the assembly at 100%, yet allowed this to be shipped and sold to a firearms dealer. This speaks to Ruger's quality control in not
Only the manufacture but also the final inspection and both fail in my book. 2) Guns.com took this firearm into inventory with obvious missing items and did not contact Ruger regarding it. Then sold this item to a consumer as a new item. This also speaks to their quality control. 3) The firearm was shipped from TX to Guns.com HQ in MN for transfer to my FFL dealer in NM. Again I was told the firearm would be inspected in MN before being shipped to NM and again during inspection the obvious omission of a part was ignored. Both of these companies have failed in delivering a product advertised as new. It goes without saying, if I was in any gun store in the US and saw this revolver in a display case for sale while missing a sight that it is supposed to have, I would not make this purchase. It should not be on the consumer to receive a product which has supposedly gone through quality control and have to deal with a manufacturer with such a glaring flaw.

Bought a gun online on sale, a few days later was sent a confirmation email n then a another email saying the gun shipped to my FFL along with a FedEx tracking #
A day prior to delivery, I get an email saying Guns.com had cancelled my order as they made an online error BS, basically did not want to sell the gun to be at the low advertised price... Still have not received my money back so will need to file a dispute with my bank... DONT EVER ORDER FROM THEM