Gilt

I returned $1,399 necklace using provided FedEx label. Gilt received it but told me the envelope was empty! No refund! I was shocked! I tried to talk to a manager but with no success. I lost $1,399 plus tax! This is my first experience with Gilt. No more…

12/6/24
Do not order anything from this garbage place. I ordered a pair of boots I usually wear a 9 I got a 10 just to be safe. I paid $22 extra for express delivery. The boots were $79.99. The next day I sent the boots back. That was 5 days ago. They just received the boots back that I paid $99 in total. The customer service is horrible. $ 99 later they said the refund me $64. So I basically got robbed $35. They charged me $12.99 shipping to return the boots. All I wanted was to exchange for a size 11. But do to the horrible customer service and all there bs I'll gladly take the $35 loss to never buy garbage from glit.
Do not shop here. There size chart makes zero sense. It's impossible to get anyone on the phone. I'm disgusted with this place.

They advertised the red rouge bottle. I received some remake fake yellow stuff... And I paid $12 shipping. It is a scam... beware... see pics below... i am pretty good in detecting scams and did not detect this one. Because they did seem legit, but sent counterfeit product. Konstantin

Bought a Honey-Can-Do rolling cart from Gilt. First one came with a dent (due to non-existent padding to protect the cart), for which the manufacturer promptly sent a replacement. The second one arrived, and one of the metal boards, though wrapped in plastic, has hand prints and paw prints all over it. It is quite disgusting to be honest, to know that some animal has trampled on it. I blame it on the manufacturer, but when I emailed Gilt to either give me my money/credit back, or offer me something else, they plainly said there is nothing else they can do about it. I am not surprised this store is having such low ratings.

I was sent an offer for one price then charged a higher one. When I sent an email questioning it I was told that it on final sale so there is nothing they can do. My recommendation is don't waste your time and money using them. They are dishonest!

Do the deliveries ever really come? I have had a package in process to me for a month now. It keeps getting delayed, "its not lost" according to customer service. A new scan within 2 weeks and this companies policies are that its not lost. Last day of the 2 weeks and a new scan is made... what is really going on here. I ordered 2 packages and same experience. What an awful experience. What a horrible way to conduct business. This is ridiculous.

I bought the dynamic lab "Mega lip plumper", advertised for $170 but discounted to $29. What a rip off! Absolutely NO plumping effect at all. On my receipt it said cost $0 but they charged me and I have it on my bank statement. This company should be looked at by the BBB! Don't waste your money!

I reached out to Gilt for them to advise because it have been used. It's nothing they can do. These Lafayette pants was damage and destroy after only one time used not only irregular but poorly made. Very poor customer service for customers that spend lots of money.I am not recommended to any one.

I have ordered on Gilt's website 14 times, all got cancelled due to payment issues that no other retailer has. The system cancels orders after it does not hear a text confirmation. All times, I got no text confirmations. I provided 3 payment types (per the customer service advice), matched all my info to the last letter. The system continues to cancel. I could never pass their system. Terrible experience. And their customer service has no way of helping you. It is a shame. The clothes they had was what I needed. This is the first time I've experienced these many problems with them trying to order. To no avail.