Gilt
Questions & Answers

Here’s what buyers have asked with answers from Gilt staff and previous consumers.

questions answered

answered within 1 day

Question:

I am looking at the Bottega Venatta handbags at discounted prices. Are these bags originals or knock offs?

Answer:

Hi there, Thanks for your question. We stand over the authenticity of all of the products available on our site and ensure that they are the genuine labels that they promise to be. If there is every any doubt or concern about this, we are happy to investigate on a case by case basis. If you need anything else, don't hesitate to get in touch. Warm regards Paddy Gilt CS Specialist

By Gilt S., over a year old

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Question:

What is return policy?

Question:

ARE ALL THE LOUIS VUITTON SPEEDY 30 HE SAME BAG OR ARE THEY FROM DIFFERENT SELLERS?

Answer:

DO NOT purchase from Gilt! They state they "stand behind the authenticity" of their products. THEY DO NOT! I paid $975.96 for a LV handbag. Later, (after the 30 day refund policy) it started falling apart. Found out it was a fake. Gilt will not exchange or do anything to correct this. It's horrible customer service.

By Shelley H., over a year old

See another answer (1)

Question: