Orchard

I had a tough time trying to contact orchard's support team. After receiving a faulty phone, I attempted to resolve the issue through their chat, but i was ignored for days. When I finally got a response they told me i had to wait even longer for a return label. Very disappointing.

I ordered a phone from orchard and it arrived with faulty charging port. I couldn't charge it properly and after contacting support it took days for a response. When i finally got one, they asked me to send the phone back which was a hassle. Definitely not the quality i expected

I bought a phone from Orchard but I had some issues with my order. Although the phone arrived fine I had trouble getting through customer support when I needed clarification on the return policy. Hopin they improve their communication in the future because the product quality itself wasn't bad at all.

Initially, I was sceptical, however, I decided to give it a go. My 4.5 year old iPhone SE was initially given what I though was a decent price, however, I was surprised that they tested it and concluded that it was worth more - Nice! It was easy to sign up, get the envelope, mail it (free, no accessories needed) and then wait for the 4 week selling period. I got a notice that my money was ready via e-transfer and completed the transaction. I highly recommend using Orchard if you have an old phone you want to get rid of... Could not be simpler!

Purchased an iPhone 12 mini and selected the offer to purchase a screen protector and the "free" service to apply to phone prior to shipping. Received an email saying "sorry for the inconvenience" but, we don't have any screen protectors and you "should" see a refund in 5-10 business days.
Here's a thought... don't sell a product you don't have and if you really want to make the customer happy, send a team member out to go buy one an apply it quickly and update your website to stop this from occurring.
I haven't even received the phone yet but, I am less than satisfied or impressed with --The Orchard Team.

I purchase an unlocked iPhone 7 from them. They sent me a phone that never powered up. I call their customer service and they told me to return the device, which I did. I asked for a full refund, but they said to me that they could not until the phone could be power on to verify the serial number. They were already assuming that I returned another phone. Anyway, after few days, I turned out that the phone they sent me had water damage according to their technical repairman. So, they deducted 56.50$ on my refund for the repair. They had the guts to charge me for the repairs. This is robbery.
In resume, they sent me a broken phone and made me pay for the repairs. This is ridiculous. Don't deal with this company as they say something but do another. Go somewhere else to buy a secondhand iPhone.

Checked prices yesterday (before Black Friday sales) after getting the promo code, and guess what… the price on an iPhone SE 2022 went from $475 to $499. They jack the price 5% to give you 10% beautiful. They are not getting my money. Not honest

I bought 2 I Phones from Orchard. The I Phone 7 started to act up after the ios 14.4 update. I had no service on cellular network part. I tried many different ways to sort this out without success. When I looked up the problem I found that the model I purchased for myself had an issue with the cellular part of the phone. It is a hardware problem with a defect in the circuit board. When I called Orchard about this they said sorry but your out of warranty and we will give you a credit of 100.00 toward a new phone if you return the old one. If this is a known defect why would they sell it to me in the first place. $322 for 5 months use of cell phone is a bit expensive.

Recently bought an Iphone 7 from Orchard, and the phone ships with a remote management lock on it. Can't get past the setup screen, can't use the phone, and it's under control from a company. Replacement shipped about a week later, working great.

I believe this is the 2nd or 3rd time I've used Orchard to sell my phones. I do my research and I check out other Canadian companies to see who offers the best prices, and it is always Orchard that gives you the best value for your phone! You do have to wait 4 weeks to get the most $$ for your phone, but don't let that scare you! At the end of the 4-week waiting period (which is where your phone is listed for 4 weeks) you receive an e-transfer right away. I got $241 for my iPhone 8 that was in excellent condition. I always love using Orchard they are super prompt, organized, and professional. Highly recommend!